Let me start by saying I have no complaints regarding the tellers at this bank. They are always…read morecourteous and as helpful as this bank allows. My issue is with the policies and service of Citizens Bank. I have banked with them for over 20 years. Lately, I have incurred service charges on my checking account while maintaining thousands of dollars in all three accounts. These are new and refunded when I question them. Citizens closed the branch closest to me. Now I have to drive a half hour to this branch. Due to a glitch with their app, a clearly printed check from one of my clients will not scan. I therefore have drive to a branch to cash it. On a recent visit, the teller was tied up with another customer's transaction that took well over 15 minutes. A bank manager finally noticed that I had been there for quite awhile waiting to cash my check that would not scan via the mobile app. She opened an adjoining station. She made no apologies for the long wait. Citizens not only closed my branch, they removed the THREE Citizens ATM's near me. What!? Talk about adding insult to injury. This has been a trend in my area. Closing the branch was one thing, removing the ATMs so no contact could be made without a 1/2 drive is inexcusable. If your preference is SERVICE from your bank, I would look elsewhere.

Great service! My wife and I have banked with them for over ten years. They refinanced our mortgage…read moreand helped us set up accounts for non-profits.

Terrible service - they can't even use Google to find the Bucks county Deeds to send my lien…read morerelease to -- the loan was paid off back in 2007 and they never sent in the release. Will never use this bank

The Wyomissing M and T is amazing ! I had a paper check I needed to deposit. I haven't deposited a…read morecheck in 15 years. She smiled and helped me out. No problem at all ! Was on my way in 2 minutes. Amazing customer service ! This the M and T bank to go to 100 %

You can say what you want about wells fargo.....i happen to love it!...i love how we are greeted as…read moresoon as we walk in the door! i have never had a more positive experience through banking....as i do here. thank you for all u do!

I wish I could give this POS bank a negative star. They are terrible. I give them EVERY OUNCE OF…read moreINFORMATION NEEDED and they still couldn't help me. The code access sh*t (for when you forget your wallet) is a complete joke. Don't bank here. They're disgusting.

I want to sincerely thank Abder Guzman, Assistant Vice President, for his exceptional help and…read morekindness. I needed assistance getting money into my granddaughter's account, and Abder went above and beyond to make the process easy and stress-free. He was patient, knowledgeable, professional, and genuinely kind throughout the entire experience. It's not often you receive this level of personal service, and I truly appreciated the time and care he gave me. Abder is a wonderful representative of the bank, and I hope he knows how much his help meant to me. Thank you, Abder!!

This is the branch I have the most experience with, as I regularly do business deposits here. You…read morewill find lines sometimes but never so bad that the staff are overwhelmed.

Diamond has the best customer service!! Great place to bank!! There is always some there to assist,…read morewhether doing drive up or lobby.

Have been with DCU for well over 12 years. Will be closing my account within the next week. First…read moreof all, nothing says we don't care about customer service like not being open on any Saturdays during the month. Second complaint is I deposit a work pay roll check. Because it doesn't have that worded on the check, it doesn't clear right away and I lose out of several over draft fees that would have normally been covered by the amount of the check. I guess the wording for a Commonwealth of PA check that has the "Positive Pay Protection " on it wasn't good enough. And then they took the $5 on a savings account due to "inactivity", even though they require $5 to be in there to have the account set up. That's called stealing.

Citizens Bank is not about service. They fail in numerous ways including closing branches, removing…read moreATMs and glitches with their check cashing app.

Beware of sweetheart CD rate!  I opened a 10-month Certificate of Deposit at a 5.5% APR.  Citizens…read moreBank is supposed to notify you of the new terms prior to maturity.  On the notice that arrived in the mail a new term of 10 months was disclosed.  However, in the place for the new interest rate, there were only "*****".  The CD rolled over to an interest rate of 0.25%.  No Thank You.  BEWARE OF THIS SCAM!!!  Citizens Bank will charge you a penalty to take your money out.

Terrible customer service. Changed banks only to go to one that's worse . Went into get help with…read moreonline banking. Nothing but the run around

Awesome customer service and awesome tellers they get you in and out pretty fast for not having…read morethere lobby open right now.

M&T Bank are the worst bank ever and has the most abusive fees…read more I regreat the day I oorn an account with this bank

This company is all together horrible. I dont understand why it takes 3 days for a check to clear…read more Even if its deposited on a friday. There still open on Saturday. Try to talk to them and ask why ? Its policy. My policy is to find a better bank who gives a damn about there customers. M and t will cause you nothing but inconvience. I would hope all banks arent like this. I would recommend that nobody ever open an account with this company. THEY DONT GIVE A DAMN ! I would give them 0 stars if possible ! Wont get my medicine until monday. Thanks m and t ! You suck !