Been using the same agency for 30 years(Nationwide for 45) - now the Matt Marti, agency. I usually…read moredeal with Laurie, in New Holland, though I've dealt with Matt, too. It's been a great pleasure. Professional, caring, prompt and pleasant. Claims have always been treated fairly, often with better outcomes than I might expect when thinking about "mean old insurance companies"(Nationwide National is good to deal with, as well - though I much prefer my local agent.)... I go over my policies with them regularly and their advice on any changes to make is always good - and, yes, some of the changes even come out to less monthly charges(Some... ha.).

Had a homeowner policy with Goodville Mutual. Hail storm with high winds impacted home and…read moreGoodville denied claim for damage to shingles citing wear and tear for indentations. Property located next door about 100 feet from our property had similar indentations from the same hail storm and received full coverage of damage by Goodville, according to my neighbor. Shingles were close in age and same type. I cancelled home, auto and umbrella policies.

We had insurance though Goodville for 10 years and because my spouse had 2 minor accidents in 12…read moremonths they said they wouldn't insure us unless he bought a different car. lol what? no way. we left and are much happier with USAA.

SUZETTE BECKER IS A CON ARTIST!…read more She billed me after I canceled my policy with her, after she said I WOULD NOT BE BILLED! Then she proceeded to file with Credit Collection Services to make me pay for insurance I HAD ALREADY CANCELED. What a f-ing witch!

Suzette is very always very helpful and provides fast answers to questions. Allstate's prices have…read morebeat all the major competitors, while being a nationally recognized company. I fill out the advertisements that come in the mail every once in a while and they never get anywhere close to the coverage & pricing AllState offers. I filed a windshield claim with AllState and the process was quick and easy. I highly recommend Suzette Becker and AllState Insurance.

I have a situation that I feel could have been handled better. I understand what I am being told…read more That said, I believe a large company can always find a way to help long time and loyal customers. Usually when you are told "nothing we can do" and "our hands are tied", it means they are unwilling to do hard work to find a way to help. I am very dissatisfied with today's interaction and outcome.

Excellent customer service by Ash (Victoria). Requested an emergency copy of my Auto ID card…read morethrough Community Insurance because Erie's website was down. Immediately received the copy of my new ID card. Thanks Ash!