As an out-of-towner, I ended up there through a recommendation. State of the art equipment…read more Excellent selection of glasses. Friendly and professional staff. Really great doctor. The young one. We had a conversation. He's competent. I wanted a second pair of all-arounds, so bare minimum had to be progressive transitions. They initially sold me on some night glare something something, but it didn't make a significant difference to me from my old pair, AND during the day, stepping into daylight from shade gave a filmy look which I couldn't stand. And they fell off my face. When you're getting fitted, and they ask you if they slide, lean way over and look down. Mine literally fell off my head. Also, somehow the person assisting me neglected to note that I required transitions. So I asked if they could remake these without the night glare film and could they put in the transition aspect to the glasses. The charge for night glare and the charge for transitions were about the same price, so I thought they could just remake these without the night glare and with the transition. I was told that the night glare charge, because I had requested it, had to stand and there would be an additional $85 for the transition. Ugh. I was miffed and said, I just spent $500 on glasses that don't fit and aren't transitions as I originally requested and not sure it's my fault a "film" appears in the sun because of the night glare component. The woman, who sadly no longer works there, took care of it for me. I didn't pay any additional cost, the film is gone and the transitions are in place. EXCELLENT customer service and I would highly recommend them.

I contracted COVID here. Their website claims that they have the staff wear masks but the tech who…read morechecked me in was not, she was breathing all over me. Only one of the receptionists was masked. I saw 2 doctors (including the one who helped me) waltzing around the waiting area without them. Very few of the community members were, although that's not the responsibility of the business if they choose politics over public safety. I am immunocompromised. I have an autoimmune disease that suppresses my entire immune system completely. This office is literally the ONLY public place I have been in two months. That's how I know with certainty it was the source of my infection. I know I am super high risk so I just don't take risks. But the issue I was having was pressing enough that I needed to have it addressed. My caregiver requested that the doctor put on a mask due to my increased risk and he said "I always do when the patient is in the chair but otherwise I don't really worry much about it." You are a physician. You should worry A LOT about it. My caregiver has also contracted it, though I may have given it to her. Now that I have this, I am beyond terrified. With no immune response at all, this will kill me or do irreparable damage to my already unbelievably damaged system. When I called the office to report this to them, the person I spoke with responded "Oh. That's very sad." No. No it is not very sad. It's unbelievably irresponsible of a MEDICAL FACILITY to not enforce a mask policy that they are so proud of they blast it across their website. In fact, I believe it should be criminal. So thanks, Rexburg Vision Center. I bet my glasses will help me read all the new medical bills I can't pay while I lay here trying not to die. Avoid this place

Thank you so much to the wonderful team at Madison Clinic Optometry! Dr Heiner rescued my daughter…read morewho was in town for a summer camp. She had unfortunately left her daily disposable contact lenses at her cousin's house. He kindly provided her with enough samples to last her for the week of camp. Highly recommend!!!

From the owner: Eye exams, contact lenses, glasses, emergency, one hour opticalread more

I was very impressed with the staff as well as Dr. Mortensen. I received several head's-up text…read moremessages from the staff as the date of my appointment approached and I was appreciative of that. The staff were all enthusiastic, and eager to help. With very little delay I was in taken to an area with numerous instruments and I had a very thoro exam by the tech. I was then taken to Dr. Mortensen who analyzed the test results and made his recommendations. All in All, I would recommend this business to everyone!

I don't recommend going to this office if you have had bariatric surgery as there are no bariatric…read moresurgeons in Rexburg and also if you have acid reflux they just brush you off and send you to Gastroenterology when my acid reflux is from my bariatric surgery. I do not trust them with my care and that is how I truly feel. They don't need to be a family practice they need to only be an urgent care.

We love Fall River Family Medicine, we have been going here for 8 years now and we love the staff…read moreand the doctors. No doctor and staff is perfect but I have been treated from cuts that need stitches to cold and flu and even some broken bones. Every time I go in they do there best. If I have had a bad day, which is why you are at the doctors, I talked to them about it and we work things out. They are a loving staff that cares about you getting better!!! I recommend this family Practice to anyone!!!!