My maintenance request was handled promptly and scheduled as soon as possible. The maintenance man…read morewas prompt, respectful, and polite. My problem was fixed.

Fast and efficient. Polite. Great service. Very quick response. Almost immediate responseread more

I thoroughly enjoyed our time at The Residences at Carronade. Our family of four signed our lease…read morefor a two bedroom two bathroom apartment with a split floor plan in 2013, and we stayed for a year. I would have loved to stay longer if we hadn't moved out of the country. The apartment was fresh and clean at move in. Everything was beautiful and functional except for some strange substance in the clothing dryer in our unit. I called the office about it and maintenance arrived pretty quickly and was able to remove the mystery dust/powder completely. Also, the first time we used the microwave it sparked for no obvious reason. We waited until the next morning to call and request them to come look for the problem. When the maintenance worker arrived he told us we could have called for 24 hour maintenance, that's what he was there for! They weren't sure what the issue was, so the entire microwave was removed and replaced with a brand new one that same morning! And the pool... The beautiful, large, saltwater pool! My kids loved it, and I loved the free WiFi service covering the entire pool deck area. The location is ideal. Close to shopping, many dining options, and the expressway, while still being out of the way enough to feel quiet and peaceful. And the school district is the best as far as I'm concerned. Overall, Carronade is a beautiful place to make a home and if there's ever a possibility, I would happily move in again!

At move-out, I was hit with unexpected charges for "damages" to the carpet that I firmly believe…read morewere just normal wear and tear after living there for 3 years. When I took them to court, their maintenance man claimed that he smelled cat urine in the unit. My cat has never had a habit of urinating outside the litter box, and during my second year there the carpet suffered extensive moisture damage (see photo) from a backed-up AC unit. In my opinion, that moisture damage was far more likely to be the source of any odor the maintenance man mentioned. No third-party testing was ever done on the carpet to show whether the smell was from cat urine or from the previous moisture damage, and management discarded the carpet before I had any opportunity to inspect it myself. After this happened, I found out that I was not the only resident who felt blindsided by large move-out bills for alleged carpet "damages," and some other tenants told me they also did not get a fair chance to inspect or dispute the charges. I will never be a resident at any property owned by The Residences of Carronade / Dietz Property Group again. One thing you should know is that, even though you don't pay a traditional security deposit upfront when signing the lease, in my experience you can still end up with a big bill on the back end. This setup makes it very easy, in my view, for management to claim extra charges at move-out. I would urge anyone considering this place to document everything carefully and strongly consider looking elsewhere.

Frankie was very nice and easy to deal with I'm just hoping they will fix the problem of the…read moreleaking coolant and not just fill it.

I have lived here for the past 4 years and have been a stellar tenant. I recently relocated to…read moreanother state and did not continue my lease. I was astonished when I received the balance due notice saying I owed 2 1/2 months of water and sewer even though I paid ON TIME every month. Apparently they are 2-3 months behind charging residents and I never knew that. On top of that, my dogs had some wear and tear to the carpet and they are charging me the ENTIRE amount of the carpet to be replaced even though I had only lived in that particular apartment 2 years. They charge you every month for internet through a bulk contract with Buckeye and tack that on to your rent. The routers are junk and the service is terrible with the internet going out constantly. This is a nice place to live but be ready to pony up if you ever leave.

I moved in when my daughter was 2 and didnt leave until she was almost 11! Love the school…read moredistrict, close shopping and although there were initially several property management changes, Tracy should be given an award for all she did for us! while there my apartment was fitted with new carpets and linoleum throughout, window dressing, and cupboards refaced throughout. The Hamlet was very accommodating when it came time for our move to California but if i ever move back to the area i will surely look to see what units are available again! my only complaint is the "heated pool" isnt really heated by anything other than the sun.

Redwood has always been prompt whenever I put in a request for Maintenance. The Service guys are…read moreknowledgeable and go above and beyon.

Thank you for fixing our shower. so much better now! Thank you got the prompt attrntion to our…read morerequest.

These people in the office do not care about their occupants at all. My family just moved out,…read moreafter eight years there. We never once had a Maintenance Man in our apartment after the first year. Completely out of date, mold, leaky roofs. Out of date filters. Leaky faucets. I had mud spew from my garbage disposal and it completely ruined a brand new rug. The Maintenance Man came and fixed the faucet with duct tape I had a lady in the office call me, slurring her words and in the middle of our conversation, she forgot who she was talking to. They have no idea what they are doing. the people in the office are rude and incompetent. They will raise your rent without fixing or upgrading anything. The washers and dryers are always broken so be prepared to do all of your laundry at the laundry mat where half the washers and dryers are broken as well. Most of the equipment at the gym is broken. A neighbor of mine was profiled by a lady in the office. Was accused of not living there. Which is bullshit and she was really upset about it. If you have a family and are working hard and are trying your best, I would suggest looking anywhere else, besides this DUMP

Lived there three different times, over priced rent, black mold, and dog poo know one ever picks…read moreup. Lots of weed smoke fills the air and cigarette smoke. Bottom units usually flood with sewer water as the tree roots clog the pipes and there to cheap to fix it right. And the outrageous water they add to your rent

Ron, the maintenance man, arrived first thing in the morning and immediately fixed the problem…read more He is courteous and really knows his stuff.

He was there on time and fixed everything on a timely manner. Very patient and explained everything…read morethoroughly of what went wrong. Great service!