Frost Mortgage was one of the three company's our realtor suggested. We, unfortunately, picked Frost. Yeah, this is how this review starts! From the first interaction, with processor, it was rude, abrasive and just wrong. Professional? No. Void of personality? Yes. Social skills included? No.
Aside from that, we were being asked for items/documentation that was already provided. We chalked it up to maybe the realtor forgetting to send it to the lender or the lender not giving everything to the processor. On SEVERAL occasions we were given documentation with wrong figures. Some numbers fluctuate but others, like earnest money and seller's credit, do not. When called out on it, there were no apologies or ownership. Finger pointing was commonplace making us having to thoroughly review and calculate their numbers. And seriously, the numbers kept getting jacked up! Is there no review process? Absolutely ridiculous! Even at closing, we never received the final draft, the same final draft the title company received, making us again having to check the numbers and almost caused us to not close. The closing documents we received were very different! If I had a choice of doing business with Frost or not getting a house.......I'd choose not getting the house since that would be on my terms! Sad thing is, other folks have told me they had issues with Frost as well. Do your research before choosing a lender! What a disappointing experience! read more