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    Frost Bank

    3.7 (3 reviews)
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    Services - Frost Bank

    Personal banking

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    5 years ago

    Went in to pick up my debit card for my new account. Everyone was friendly and made the process quick. Glad I switched over!

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    7 years ago

    Not enough tellers. Shouldn't have to wait this long to make a deposit at a bank. It's only Wednesday! Hate to see what Friday looks like.

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    9 years ago

    The staff here is amazing!! I come multiple times a week for my business and I enjoy the service I receive. Highly recommend this branch

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    Elisa helped me out and was extremely kind, efficient, and patient with a Senior Client of Schwab!!…read more I had an unusual technical problem with my on line account (caused by my lack of technical knowhow). While my problem was not in her immediate area of responsibility, she listened and went to work. Elisa fixed the 1st issue (on line account suspended) and then contacted another expert within Schwab that helped to find the source of other issues that led to my suspension. If Elisa had not listened and gone the extra miles to help me, I would have been suspended again as soon as I drove back home to Denton, TX. Jared Herbert is also to be commended for being very responsive to a phone call and especially for having a very qualified staff that cares about their clients. If I was not retired, I would have offered a job to Elisa. Her talent, caring attitude, and common sense are rare. I expect Schwab recognizes her abilities and she has a bright future ahead of her.

    We had to replace our car on a trip we made to Dallas last week. We had planned on replacing the…read morecar later this year, but car problems en route made the transaction necessary earlier than planned. We located a replacement car on a Saturday and the dealership let us keep the new car as we would provide them payment from our account at Charles Schwab. On Monday, we went by Charles Schwab in Southlake to arrange the disbursement and met with our agent, Jake Bandy. Mr. Bandy called the dealership, acquired the wiring instructions, and facilitated the whole transaction. Mr. Bandy is a complete pro! He gave us copies of the wire and promised to contact us when it was complete. We returned to the dealership with the copies of the wire and the dealership gave us copies of all our car documents. Mr. Bandy called shortly thereafter and assured us the wire was sent. Everything is stress free when you deal with a great organization and Jake Bandy!

    American Airlines Federal Credit Union - Front Door

    American Airlines Federal Credit Union

    (5 reviews)

    Love American Credit Union! So easy to manage my money…read moreonline or come to the location in SOUTHLAKE near the Kroger. ATM is just inside the 1st door. If you need to see a teller or loan officer go through the 2nd door. Easy peasy!

    My mother has been a longtime customer of this bank and has taken out multiple loans here over the…read moreyears. The process used to be simple, smooth, and respectful and we have never missed a single payment on anything we've financed through them. That's why this recent experience was so disappointing. Over the span of four days, we called and emailed multiple times trying to get a vehicle loan handled, and the entire process felt unnecessarily difficult and frustrating. Instead of the helpful and professional service we were used to, we were met with a dismissive tone and asked an excessive number of questions that didn't make sense given our history with the bank. What made it worse was being told our "income is too low" to qualify for a vehicle that is barely 5 figures, despite our flawless payment record and long-standing relationship. It felt inconsistent and disrespectful, especially considering how reliable we've been as customers. It's frustrating to see such a decline in customer service from a bank we've trusted for years. What used to be an easy and professional process has turned into something stressful and disappointing. Based on this experience, we will seriously reconsider doing business here moving forward.

    Frost Bank - banks - Updated May 2026

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