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    Frontenac Surg

    5.0 (1 review)

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    2 years ago

    Wonderful staff to assist checking in and great facility! My choice of surgery centers! Top choice

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    BioBalance Health - Dr. Kathy Maupin, MD & Dr. Rachel Sullivan, DO

    BioBalance Health

    3.8(5 reviews)
    2.7 mi

    This was the absolute worst healthcare experience of my entire life. Dr.Maupin told me she would…read moreonly help me if I agreed to continue with hormone pellets. She stated she would not consider other options or have any discussion about other options of hormone replacement. By the way-she spent no time at my inital visit explaining what pellets she was going to give me and what they did. It was only after having complications that I really started doing my own research and wanted more bioidentical options. I had no idea my question about altering my treatment would be so offensive to Dr. Maupin. I guess I should not be surprised since there is not as much profit in creams and other forms of hormone replacement. I have no problem spending money-I just wanted more tailored options for my healthcare. My advice is RUN AWAY! Any practitioner who will only offer options that make her money despite not necessarily being FDA approved and no options for tailoring care has no business being in healthcare. BioBalance is not about helping women. It is all about the bottom line. If I could give BioBalance health and Dr. Maupin a zero rating I would not have offered the one star. They do not deserve it.

    I have been struggling with fatigue anf fogginess when I met Dr. Sullivan. She has helped me…read moretroubleshoot my symptoms and help me with my thyroid concerns. With the right medication and lifestyle changes it made a world of difference. She is so caring and available and always made me feel at ease.

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    BioBalance Health

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    St John's Mercy Medical Center

    St John's Mercy Medical Center

    1.6(5 reviews)
    2.9 mi

    The only problem is Mercy needs better explanation before procedures…read more Colonoscopy (50 year old's dreaded procedure) needs more of an emphasis on taking the day off before procedure to drink the nasty concoction and be ready to have explosive diarrhea in about 12 hours (not for 12 hours). Not finding anything wrong made me think this was the worst part of the procedure. Do not try to be strong and run late with taking the concoction later to work till 6 PM... mistake. Take concoctionearly. DO NOT EAT ANYTHING THE DAY BEFORE THE COLONOSCOPY. Have your trusted friend pick you up from your house and plan to buy lunch after the procedure. The friend can then drive you home where you can be comfortable and in control. The procedure may take only 2 hours (if no problem)

    I was born at "Mercy" St. John's Hospital in 1980. I went there for the first time on April 3rd for…read morea dog bite to my face. The waiting room that night was packed--that didn't bother me. However, when I went to use the women's bathroom, there was literal poop on the walls and in each stall. I was afraid to put my bag down. They were decent. I had to make another visit there this evening, into now the AM, and I was demanded by my doctor's office, which is with Mercy, to go because I got up to make a phone call, saw stars, and was on the floor hearing "hello." Mind you, I was still having awful pain in my feet along with water weight, which no one there was willing to go that far to figure out. Long story short, I was in a lot of pain. I don't take pain medicine. The last time in 10 years I took pain meds was on April 3rd for being bitten in the face by a pit bull. So tonight I asked for Tylenol. YES, TYLENOL.it had been very clear they pre judged me for seeking pain meds, because I smoked good marijuana before I went. Its legal, I didnt drive why would they not drug test me right off the bat or simply ask. I had to ask when I could go home..if I hadn't I would have sat in my hall room, I wonder who cares that the first that happened when I walked in my front door was hit the floor & FWI: im not falling because im high.

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    St John's Mercy Medical Center - Taken from Mercy email

    Taken from Mercy email

    St John's Mercy Medical Center - Lobby at the emergency room.

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    Lobby at the emergency room.

    SSM DePaul Health Hospital

    SSM DePaul Health Hospital

    2.1(103 reviews)
    8.1 mi

    My daughter had an allergic reaction to her scheduled allergy shots by another provider about an…read morehour after her injection. The closest ER was DePaul and we headed straight there. Upon registration, we were taken immediately to triage and the nurses the PA took immediate action, administering epinephrine. Upon seeing how she was reacting and responding, she was ushered back to a room and given priority and intensive care by multiple staff. A scary moment for both my daughter and myself. The staff here was absolutely amazing and treated my daughter with dignity and swift action. I couldn't have asked for better care. Thank you SSM DePaul!!

    Honestly, I was worried. I was going to have to leave a low review due to my second day at the…read morehospital but once my night nurse just arrived they were phenomenal. Let me start from the beginning! The anesthesiologist, Chris he was phenomenal. Listen to me the entire time and really tried to help. Chris also went above and beyond after our Baby was born, taking tons of photos on my husband's phone for us since I was out of it to capture the moment. The day I was admitted, they told me my two-year-old could stay the night but then when I switched rooms I was told we were misinformed and no kids under 16 could stay. So we had completely changed last minute with an hour left of visitation which resulted in me having to stay overnight by myself without my husband helping therefore I only got two hours of sleep. Frustrating getting different pieces of information. Dietary was a nightmare they consistently messed up our worse, forgot food and would have to bring up another tray, which would take another 15 minutes at a time. We are waiting over 45 minutes for food. One of the nurses made a comment that's where they get their lowest ratings is from dietary. The nurse had eight students with her and offered if we wanted to get some rest. One of the students would watch our daughter, which was very kind. Apparently they don't have a nursery so that you can rest even after c sections there's not an option. They also don't offer pacifiers unless your baby is in a lot of distress. The nurse told me just to go home and grab one. The real amazing nurses were Becky, who was my second night nurse, Jackie, my second night nurse. The scrub nurse Alie and my other nurse Tori were incredible the entire time I cannot brag about them enough. They helped me watch her so I could sleep on my second night. They got my pain under control that you're seriously went above and beyond.

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    SSM DePaul Health Hospital
    SSM DePaul Health Hospital
    SSM DePaul Health Hospital - DePaul ER

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    DePaul ER

    Frontenac Surg - medcenters - Updated May 2026

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