This was by far the worst experience I've had with a medical professional. Dr. Christiansen not only asked me if my hair was real, but then proceeded to reach out and touch it. When I jumped back, he continued forth with his attempt to touch my hair and feigned offense as if I had accosted him with my discomfort. (I'm not at all sensitive about my hair being fake, but this is about the principle of the matter.) He did not apologize when I expressed discomfort, instead he doubled down.
My eyes were dilated over three times because he couldn't see and he was so aggressive in checking my eyes that I was nauseous (which I stated). The equipment used was dirty- I initially thought it was stained but when they exited the room I took a tissue and hand sanitizer to wipe it down and it was makeup.
Upon entering the office, the receptionists were passive aggressive. I entered the lobby and was met with stares instead of a greeting. I had to say hello to get the ball rolling. I asked one of the receptionists if she could let me know if they received my email for in processing because I didn't use my regular account to email them (because the option wasn't available on my phone) and she didn't even verbally respond or physically signal "ok"- she just looked at me with contempt. Elizabeth was not as rude as Dr. Christiansen or her direct peer, but she escorted me out of the office as if I had done something wrong. It surprised me and I even said "Oh, that's all?" because there was no out processing- it was never even confirmed if they received my email as a new patient, but I was billed!
Throughout this entire ordeal I was polite and even tempered and I never reciprocated the behavior I was met with. The only reason I didn't immediately leave after the treatment I received in the lobby was because this was my final appointment after a slew of medical errands and I just wanted to be done.
Update: Shortly after posting this review, the office placed a hang-up call to my personal phone after they were already closed- it's 5 pm on a Sunday. read more