So I am here visiting and I was suffering from a bad sinus infection. From the moment I walked in I…read moreknew I was at the right place. The front staff were very friendly and welcoming. I had the good fortune of having Dr Patel see me. She was great and explained everything. Imagine my surprise that she cared enough to give me the injection. I even commented that normally a staff member gives them she laughed and said she like taking care of her patients. So what is my complaint? The DR P moved from Louisiana to come here. Come back to LA the food is waiting for you

I originally didn't plan to post a review but here we are. I had been in excruciating pain and felt…read morethe ER was my only option to get answers. I received a bloodwork panel and the standard IV infusions as a precaution. Here's where the concern sets in - I asked the doctor at least 3x if she saw fluid in my body, which I knew 95% it was fluid, but trust the experts right..? This was obviously very concerning for me as I'm a black women and self-advocacy is huge in experiences like this, also I had no idea what was ultimately happening with my body. Ultimately, if the doctor would've prescribed the necessary meds to expel the fluid I wouldn't have had to go 2 additional weeks with fluid in my body possibly making other matters worst (HBP). Let's not forget the pictures you see attached - this was the chosen method by the staff in how they handled taking my blood (items displayed all over the bed) PLUS sticking me over 6 times to find a vein (the last two times the nurse hit an artery and had to use a ultrasound machine).

Couldn't ask for better. Receptionists, nurse and Dr. are top notch. Highly recommended for anyone…read morein the Frisco - Plano area.

Went in at 2am for a kidney stone and the staff was nothing short of amazing. I had a little bit of…read morereaction to the pain meds and they would not let me rest until they knew I was safe. They then left me sleep for another 3-4 hours. Can't say enough about how well they treated me.

Amazing service and pricing. They don't charge you an arm and a leg like other urgent cares. They…read moreactually care to help people who need it. Brought my son and he had an abscess they charged him less than $500 self pay. Doctors are amazing and know what they're doing. Treated him and gave him antibiotics. Highly recommend to anyone needing urgent care services.

Was amazing service and experience overall, very kind and sweet care when it came to explaining…read moreeverything and being understanding, very helpful and had get care with my comfort ability and keeping me in the loop of everything with my case. Definitely recommend

This is a wonderful hospital. They will do what is right in order to help you. Both Dr. Vora and…read moreDr. Shaw are Good people. They offer prompt service in a friendly, sterile environment (the machines are sterile, not the service :-).

Wonderful experience! From the front desk, the RN's to DO. Derek Farley they made an ER experience…read morethe best it can be. I cannot say enough great things about this facility and mainly the staff! Thank you very much for taking care of me today and I will absolutely recommend you to anyone in need!

When I was wheeled up to my floor there sat a woman playing a beautiful harp. The view from my…read moreroom was beautiful. The staff nurses in the Icu were so wonderful, kind and attentive. The Doctor's listened. They explained everything. They got me healthier than I've ever been since I first got this darn fibroid. On the way out a preacher came to see me and gave me some great advice. This hospital is well-ran and deserves an award. We don't like going to the ER, but if you have to end up in the hospital. Texas Health on Dallas Parkway is amazing.

Based on my recent surgery last week: My surgeon and the anesthesiologist were absolutely…read morefantastic, all the nurses were fantastic, but there were a few inconsistencies. The discharge paperwork said to eat whatever I wanted, but the surgeon gave me specific guidance, a handout, on a full liquid diet until my post-op appointment in 3 weeks. I am following her guidance, of course, but the discharge paperwork should say something like: follow your doctor's specific instructions. Also, I did not receive a call checking in on my status after I was discharged. I did follow up with my surgeon's office via MyChart with questions and eventually received a call from her nurse helping me with some minor post op issues, but 5 days after my surgery. In the past, I thought someone from either the doctor's office or the hospital itself called to check on the patient within a day or two (from our prior experience with Texas Health Frisco). Also, my husband stayed with me in the room overnight and I had to ask the nurses for him to be provided pillows and blankets, that would have been nice if the nurses attending me would have asked If he needed anything or even allow a caretaker meal. When I stayed at Baylor McKinney to deliver our youngest daughter over a decade ago, they allowed my husband to have a meal or two per each 24 hours of my stay at the hospital. Since I was on a full liquid diet post op, I wasn't having much or anything and I don't think It would have cost a lot to allow the 1 family member staying to take care of me be more comfortable. I understand these are super minor issues, but I would say that would bring my review up to a 5. Overall, the hospital is very clean, bright, welcoming, all the doctors, nurses, and staff were very helpful, attentive and patient, and I would absolutely recommend your hospital to anyone.

I developed a problem that became worse over 24 hours. They had all the services of an ER but not…read morethe crowds and they had great reviews in Frisco. Everyone was professional and knowledgeable from beginning to end of treatment. They explained everything. The doctor was very thoughtful and thorough. The nurses were excellent at communication, caring and experienced. They went over everything and then provided me with everything in writing and a disc in case I need to follow-up with other treatment. I would definitely go there again. As a retired nurse with very high expectations, I found the entire staff today to be exceptional.

From the owner: Total Point Emergency Center - Frisco, an Emergency Room in Frisco, Texas provides 24/7 emergency…read morecare with no wait times, ensuring fast, high-quality medical treatment for both adults and children. Our experienced team offers comprehensive services, including trauma care, on-site X-ray, CT scan, and ultrasound for accurate diagnostics. We specialize in pediatric care and are committed to providing compassionate, efficient treatment for all ages. Conveniently located at 5600 Eldorado Parkway, Frisco, Texas, we accept most major insurance plans and offer transparent pricing. When emergencies happen, trust Total Point Emergency Center - Frisco for expert care anytime, day or night.

I went to ER Wednesday, was admitted by Dr Scott Fitzgerald…read more. From Wednesday to Frida, it was the absolute best Hospital experience ever.. The Staff were so Nice, Experienced and Helpful... Not only do they have the very best Hospital food, each meal would compare to A Michlin restaurant.. Now to the BEST part; Dr Scott Fitzgerald was the most Understanding, Most caring, came in room, pulled a Chair and went thru everything single process 1 by 1, took time to make it all very personal... Could not recommend this CARING PLACE MORE HIGHLY... EVERY ASPECT WAS PERFECT.. THANK YOU DR FITZGERALD AND ALL STAFF in I

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

In July 2026 I was hit with a surprise diagnosis of stage 4 cancer, and had to have immediate…read morespinal surgery. The doctors and nursing staff at Medical City Frisco were phenomenal. I thank God for them! The surgeons explained clearly what the plan was regarding the surgery and 2 subsequent procedures. The nursing staff was not just professional and knew their craft well, but the nurses who I saw most often were also comforting, which was something I needed. Below are the names of the doctors and staff for whom I'd like to provide a special note of commendation: Surgeons/Doctors: Dr. Panchal, Dr. Denison, Dr. Poch, Dr. Madhu. Nurses (ICU): Nicol (who was incredible!), Katrina, Shanon, Jacob, Safia, Isaiah, Adele, Isaac, Adrian, Kailee, Candice, Shawna, Deena, Heather and Mindi. Also special shout out to Jason Wright, Manager of the ICU nursing staff - he was fantastic as well and is doing a great job with the ICU nursing team! OT/PT: Scott (provided wonderful instructions and insight) and MaryAnn May God bless all of those named above for their help during this challenging phase of my life's journey! Kind regards, Ray W.

Left me in the ER for hours waiting for a simple ultrasound on my arm, and I had to leave because…read morecould Wait any longer after being sent to the ER by Care Now and they called ahead. Call to complain and the head of the ER, couldn't care less. To many choices on places to go for our care, Baylor,Texas Health, Memorial, etc. We pay way too much for Insurance and deductibles to deal with a hospital system that doesn't deliver quality Care. No since of urgency for this possible blood clot Very disappointed that they didn't care about how I felt, they ever came back to the room to update me on anything. I had to call to even to get them to check on me. So my experience poor Registration was the only thing that came quickly. ($$$$) I will be calling Medicare to ensure they don't pay for services NOT given.

Dr Burns was incredibly helpful! Got me taken care of fast…read moreand gave me peace of mind that my symptoms were a normal part of the recovery process for food poisoning Gave me a referral for a very good specialist if I needed more help

This Legacy ER use to be fantastic, unfortunately it has gone down hill over the years. Dr. Burns…read morehas been great in my past visits however, Amanda Negoslawski, N.P. does not seem to be informed or knowledgable regarding how to treat a UTI. When I asked to speak to the doctor, she refused. I will go to my regular physician in the future. I do not recommend this ER & Urgent Care, there are far too many options to waste your time and money here.