So far so good. I have like the service I have received. It's easy to drive through. I don't see…read moreany managers in the office, but I always get everything taken care of.

This credit union is the worst, there rude and never have enough people to work. There snobs and…read morethe manager Shane is on a power trip I had a poa over my uncle and he tried to tell me the poa made no difference really a legal document from the state of Florida they don't have to follow. The manger is rude and lazy its a crappy bank that has there own set of rules. They don't follow state or federal laws they should close it down worse service ever..

I called the bank at 9 am saying I needed to make an emergency wire transfer to a business account…read moreand it needed to get there by the same day. They said I had to make an appointment to do so and the only appointment they had was 345. I asked if the money would get there today and they said probably not. I said it must get there today. They said they didn't have any other appointments. I said I need to have this done today and the money must get there today, because my small business of 65 employees depended on it. They said the money might get there today. I went to amscot paid the fees to wire the money and withdrew my money at my 345 appointment. The next day I walked into Chase and set up a new account where I do all my business and personal banking. So much better

I went into the bank and asked for someone to help me with depositing a check without coming to the…read morebank. I was told I had to make an appointment. I live a long ways away. The manager assured me they were short on help and that he would help me the next day at a certain time. When I was there mind you there were 0 customers in the bank and I was there for at least 10 minutes trying to get someone to help me. I went back the next day and it took two minutes. A month later I went into the bank and needed help with something else. Once again the manager in Jeans with his hair in bun explained to me that they were short on help and that I had to make an appointment. Once again there were no customers in the bank for the entire ten minutes I was there. I withdrew all my money and he rushed out and told me that they didn't have that much cash on hand. I said then just write me a check. I assume your check is good at other banks. They have become a WOKE bank nobody knows how to do much except to inconvenience the customers so they can follow the rules to the letter. I will never set foot in a PNC bank ever again. I do not do business with WOKE companies. DEI hiring is how you get the worst help and the most horrible customer service.

I went inside to deposit money into my checking account and the teller wanted to discuss my…read morefinancial situation. I'm glad everyone behind me in line now knows my financial situation. The comment was not necessary!!

Find another credit union…read more This is by far the most unprofessional banking institution I have ever had the displeasure of dealing with. At best their staff is incapable of relaying correct information, following up with requests, or maintaining accurate records. At worst they are rude and straight up offensive to their clientele. I have never had customer reps be so consistently rude to me when making simple requests that would be handled swiftly and efficiently by any other financial institution. I have had better experiences dealing with Sallie Mae! I have refinanced my loan with them at a higher interest rate simply to get away from them. Their website is another issue. Whoever designed it apparently has no idea what websites are for and has never heard the term "functionality". There are literally 10 different options for various bill pays. Navigating it is cumbersome and frustrating. They have so much housekeeping to do both online and off. I have since joined another credit union and I otherwise highly recommend using credit unions. The difference between Launch and my current CU is night and day! Find a credit union that is courteous, professional, and that makes you feel like a valued member. Launch fails miserably to take off on all fronts.