Josh was very professional and cordial. He was very knowledgeable and fixed my leak very quickly…read more Good experience!

I would give negative stars if I could. My AC went out in the middle of the night and I called due…read moreto having used this company in the past. They scheduled for a decent time the next morning. Tech came out around 11 am and worked until around 3 pm. Cost me over 2000 dollars. 4 hours after he left, the ac froze up and quit working again. I called and was told dispatch would call me right away with an appointment (mind you, I was hoping that I wouldn't have to spend another hot sleepless night.) After an hour and having received no phone call, I called back. The answering service told me that they were at capacity for the night and someone would call me in the morning to set up a new appointment. I'm sorry, what!? I just paid a months wages to fix my problem and you can't be bothered to send somebody out because its 8:30 pm? So I can just be hot another night and day? Unbelievable. Don't believe their stupid commercial talking about "we're not comfortable until you are." I'm sure they are going to dun me for more money tomorrow to fix what they failed to fix today. I dont trust this company anymore and I urge anyone who cares to avoid these clowns at all cost! There are other options in the Lufkin area.

Can't be happier with this company. Great quality and excellent service. They stand behind the work…read morethey do and have lived up to the warranty they said was offered.

Changed my travel schedule to a day and time convenient for Justin. When no show, I text him and…read morehe provided a few excuses. I said no problem trying to be polite, but he obviously didn't care about the customers schedule. So I asked him when he could make the appointment and I still haven't received a response. If you don't want the business fine, just say so, but be an adult and when you tell someone you will be somewhere then be there. Danny Simmons

Called for a quote to run electrical in back yard as well as fixing fixtures that are no longer…read moreworking. Was told I would be contacted but have never heard from them again it's been 2 months

I was in a pinch and needed a professional electrician as soon as possible, I called William's and…read morethey had an electrician promptly come over and fix my problem.

I called to ask if they serviced our area (1 hour from their business), they said yes, set up a…read moretime to meet the following week. my husband took off work to be here to meet him. They called the morning of the appointment and stated it was too far for him to drive. Very poor business practice. I would not recommend using this company.

I have used Brett 3 times over the last 2 years and have not been at all disappointed . First was…read moreto install landscaping around the pool, then to lay sod around my new house, then install my irrigation, finally to relocate the rose bushes from around the pool to the driveway and replace them with a grass that would not shed into the pool, he added more irrigation as well. They are very reasonable in pricing and the work they do is very professional. I would, without hesitation recommend them for any project for home or business!!

Roy is a professional. He helped us when we were in a bind and needed same day services. He is true…read moreto his word and will give you an honest assessment of the issue and the price point. Hire him.

It was Friday morning and I found water coming up from the ground from my broken underground water…read moreline to my house. I closed the water shut off valve at the water meter, and I no longer had water at my home. I called all the plumbers in the phone book and they all could not arrive to fix my broken pipe for another week. This company was very busy also, but they agreed to fix my pipe the same day. The plumber arrived later that day and a qualified polite man fixed my pipe so I had my water back to my home. He only charged me for the one hour minimum fee, and the small amount for the parts. I was very happy to get my water back.

Employees are not knowledgeable. Can't be trusted to ensure work is done properly or that quoted…read moreprice is accurate.

In regard to the previous claim the whole story is made up and false. This company was working on…read moremy job at the time of this post and it's completely made up to slander this company. I was there daily and overlooked said job. Nobody ever came on my property that I didn't know about. I have cameras and watch everything. Everything that was done was completely professional and they did an outstanding job. I was questioned as to if any of this ever happened and the answer is simply NO! This is the ONLY company I would recommend to anyone in the area. It's ridiculous that some mentally deranged people will go great lengths to slander a business because of their jealousy and ignorance. These men are a great crew and the owner is hones, dependable and makes sure the work is perfect.

February 2024, I approached a man who was working on a driveway, seeking information about a…read moreconcrete quote for my home. As he turned to face me, I noticed he was drinking a beer, and the scent of alcohol emanated from him and his breath. Initially disregarding it, my sole focus was on obtaining information for a quote, as I had already requested quotes from several companies and wished to explore all available options. After requesting quotes and distance fees, the man suddenly began yelling aggressively, instructing me to back off from behind him. Despite maintaining a considerable distance, I calmly explained, "Sir, I didn't intend to startle you. I'm simply seeking information for a quote. May I have your name, please?" He identified himself as Isaac. Expressing my concern about his reaction possibly being influenced by drinking on the job, I requested to speak with a supervisor who could assist me more effectively. In response, he angrily told me to leave, asserting that he was the supervisor since it was a family business and refusing to deal with what he deemed as a rude customer. Amidst this chaos, Isaac called out to a man named JoJo in a red truck, who emerged from the vehicle adjusting his pants (buttoning and zipping his pants), while a woman inside appeared to be cleaning her mouth and fixing her hair. The implication was clear to what was going on. Feeling deeply disturbed, especially with my wife and daughter witnessing this disturbing and public display, parked on the side of the road, so very well visible. I demanded to speak with a manager or threatened to involve the police due to their obscene behavior. Isaac insisted that he was the manager and demanded that I leave. Both Isaac and JoJo positioned themselves as if they were ready to take action, and the unmistakable odor of alcohol surrounded them. In response, I asserted that I am very well known in Texas stating that I have numerous properties across Texas, including East Texas, and that I would use my connections to ensure that SMS Concrete and Martin Brothers Concrete never receive business. If you're the owner of this company I would highly advise a new team. Your business will be ruined to the ground. DESERVES ZERO STARS, BUT IN ORDER TO SUBMIT THIS REVIEW ONE STAR NEEDED TO BE SELECTED.

My experience with Soto Roofing was one of the best I've ever had with a home repair. My roof was…read morereplaced by the previous owner in 2021, however, they didn't get a WPI-9 to qualify for TWIA coverage and when I had the roof inspected they had cut corners that did not meet the requirements. I was afraid that nothing short of a total roof replacement would be adequate, but the inspector referred me to Soto Roofing. The owner Carlos Soto came out the same day to give me a quote. Carlos meticulously inspected the roof and gave me a detailed explanation of the things the previous roofer had done to cut corners and why these things did not meet the TWIA standards. Despite the extensive work that needed to be done, Carlos gave me a very reasonable quote and had a crew at my house the next morning to start the 2-day job. Carlos remained in contact throughout to update me on progress and came out to inspect the work and did a few more minor things personally before approving the job as done. The amount of time, effort and personal attention I received from Carlos and his crew far exceeded my expectations, especially for the fee he charged. If you live in Brazoria or any other coastal county and believe that you can't get a roof repair approved for WPi-9 post construction, I encourage you to call Soto Roofing before you throw in the towel on getting your home protected.

Great team that does excellent work. Prices are fair. They replaced a roof on a rental property…read moreand were able to make some unexpected repairs that we discovered when the old roof was removed. Cleaned up every evening before they left for the day. I highly recommend them.