Clear Bait-and-Switch. They misinform patients over the phone to pocket a $200 fee
I am writing this review to warn future patients--particularly women of size--to protect your time, your heart, and your wallet before giving Fresno Plastic Surgery your money.
Prior to booking a consultation for facial surgery, I was highly diligent. Knowing my personal physical stats, I explicitly called the front desk and asked if Dr. Sian enforced a strict BMI or weight cutoff. I stated that other facilities have strict limits, and I wanted to protect my time and money. The front desk staff explicitly assured me that he did not have any BMI or weight cutoff policy. Relying entirely on that administrative verification, I booked the appointment and paid a $200 fee.
On May 20th, after making me wait nearly an hour past my scheduled appointment time, Dr. Sian entered the room and informed me within minutes that he would not consider performing surgery on me because my BMI was too high and he would only feel comfortable if I was under a specific weight threshold.
When I called out the contradiction and told him the front desk specifically assured me there was no cutoff, Dr. Sian gave me a dismissive, condescending response: *"Well, we don't have a BMI cut off... but at some point... You know?"* Most shockingly, Dr. Sian then admitted to me, *" I know it's not what anyone wants to hear, a lot of times patients get upset and cry and leave."* This admission proves that this office is fully aware of a systemic, recurring pattern where patients are routinely misinformed over the phone, induced into paying a non-refundable $200 fee for a procedure they are pre-determined to be ineligible for, and subjected to severe emotional distress in the exam room. When I sent a formal fax to the management requesting a refund due to this front-office misrepresentation, they scrambled to call me back the next day just to deny the refund over the phone.
This is a classic corporate bait-and-switch. They collect your money under false pretenses and leave the doctor to hand out a diet lecture. I have officially escalated this transaction to my financial institution as a formal dispute for merchant misrepresentation. Save your $200, save your time, and go to a surgeon who practices transparent, patient-first care. read more