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FreeYourSpace

5.0 (1 review)
Open • 8:00 am - 8:00 pm

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Closet America

Closet America

(226 reviews)

It's been few months since our master closet installation and we are very happy. From start to…read morefinish the company was very professional and communicative. Shelli, our closet designer, came to our house and measured the space. Our master closet isn't huge but she was able to come up with a design that worked for us and she made adjustments based on our preference. In fact, once all was designed we came up with few more adjustments over the course of the week and Shelli accommodated us without issues and sent us new adjusted designs. We went to see the showroom to get an idea of the set up. From start to finish they did a fantastic job and the installers were great as well. Overall, definitely happy and worth the cost, so far.

10/23 Update: I have followed up twice and spoken with the same customer service representative I…read morespoke with on 10/13. She has been courteous and helpful, but I still have not been connected with the manager who can address my refund request. During our most recent conversation on 10/16, I also made clear that they could contact me by email. As of this morning, 10/23, I have received neither a callback nor an email. My refund request remains unresolved, and I am still waiting for someone with the authority to resolve it to respond. 10/13: Closet America still has several thousand dollars of my deposit, and my repeated calls and messages about cancellation and a refund have gone unanswered and unreturned. The measurement appointment never took place. The sales representative who visited my home was talented and put together a thoughtful closet design. She recommended completing any flooring changes before measurements, so we postponed measuring for approximately four months. During that time, I received no follow-up communication or appointment confirmation. The first notice I received was a phone call from the person coming to measure while I was on my way to work that morning. Given the months without communication, I told him I wanted to cancel. Since then, I have contacted customer service multiple times and reached out to my sales representative without receiving a response to my cancellation and refund questions. Tiffany, who has been courteous and helpful when answering the phone, told me today that the team was in a meeting until 2:30 p.m. and that someone would call me back. By 4:55 p.m., I had received no callback, and my follow-up call went unanswered. When I first reached out in June, I was open to discussing options for my deposit, including using it toward a different project. After repeated unsuccessful attempts to get a response, I am now requesting a full refund. The initial design experience was positive, but the communication afterward has been deeply disappointing. I cannot recommend Closet America based on my experience.

FreeYourSpace - home_organization - Updated November 2026

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