Amazing and efficient agency The team is always ready to help with any questions i have . I've…read morebeen with this agency since moving to Alabama in 2023 . You're business is definetly taken care of with Laurels office .

From the owner: AL-3000816164 Our mission is to be a different kind of insurance office. Our State Farm customers…read moreare our family and neighbors. We provide them with superior service and products, arm them with the knowledge to make the decisions for their families needs, while upholding the highest standards of integrity. We can help with your car insurance, homeowners insurance, renters insurance, life insurance, and accident insurance, as well as boat insurance, atv insurance, trailer insurance, and other recreational insurance policies throughout the Mobile, AL area including Saraland, Satsuma, and Semmes, AL.

Saved me a ton of money!! Was very efficient and explained everything very well. She is available…read moremore often than most agents and will eagerly answer a question for me regardless of the time of day.

My dad used to say that "your insurance is only as good as your agent." Kelly DeFord epitomizes…read morethat in spades! I've been with ALFA for probably 30+ years now and not once did I have a problem with any of their agents. They were all extremely nice and not once did they condescend nor belittle someone for asking a question regarding insurance. I even had one ALFA agent break down and explain in detail a question I had regarding comprehensive coverage and he did it with a smile. Then I met Kelly DeFord....boy did it sour my perception of ALFA! She'd at times talk down to you which is a BIG no-no to a customer! She has NO bedside manners at all, no business being an insurance agent and would be better suited as a liberal New England lawyer. She condescends and belittles anyone who doesn't understand something insurance related and her attitude needs more work than a run down decrepit Victorian mansion. The only reason I stayed with her is because ALFA was the cheapest; I checked with Farmers, Allstate and State Farm and others and I would've had to pay about $1000 more for coverage. However a blessing came to me because due to some kind of "changes" my insurance agent is now at another ALFA location so I don't have to deal with this ill-mannered woman anymore. How Kelly go to be an insurance agent is anyone's guess! My advice: if you can't leave this woman due to cost then ask to be assigned to another ALFA agent which looking back is probably what I should have done after the first time she acted like an a** to me.

Great group! Always helpful. Great rates! Very friendly! I will always use them. We bundle house…read moreand our vehicles

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Saraland, Alabama, is a growing community that has retained the charm and friendliness of a small town. Our residents and business owners are proud and protective of our city.My Allstate roots run deep. My father became an Allstate agent in 1966 and was instrumental in teaching me the importance of providing quality service and coverage. . Growing up, I saw firsthand how his insight helped many families in the community as they chose much needed protection. My father passed away in 2016, but his legacy of service and the care and concern he provided to so many helped mold me into the agent I am today. Living along the Gulf Coast, having the right home insurance is critical. We pride ourselves on offering an array of quality options to meet these risks and help customers attain peace of mind in a constantly changing insurance landscape.