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    Freeway Insurance

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

    Services - Freeway Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

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    Vehicle

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    1 year ago

    Ms.Patti was excellent and assisted us quickly with all our insurance needs!!! we were very happy working with her!!

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    Edgar B.

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    Kelly DeFord - Southern Insurance Pros - Our article in the Saraland Chamber's magazine 2023-2024

    Kelly DeFord - Southern Insurance Pros

    (4 reviews)

    Saved me a ton of money!! Was very efficient and explained everything very well. She is available…read moremore often than most agents and will eagerly answer a question for me regardless of the time of day.

    My dad used to say that "your insurance is only as good as your agent." Kelly DeFord epitomizes…read morethat in spades! I've been with ALFA for probably 30+ years now and not once did I have a problem with any of their agents. They were all extremely nice and not once did they condescend nor belittle someone for asking a question regarding insurance. I even had one ALFA agent break down and explain in detail a question I had regarding comprehensive coverage and he did it with a smile. Then I met Kelly DeFord....boy did it sour my perception of ALFA! She'd at times talk down to you which is a BIG no-no to a customer! She has NO bedside manners at all, no business being an insurance agent and would be better suited as a liberal New England lawyer. She condescends and belittles anyone who doesn't understand something insurance related and her attitude needs more work than a run down decrepit Victorian mansion. The only reason I stayed with her is because ALFA was the cheapest; I checked with Farmers, Allstate and State Farm and others and I would've had to pay about $1000 more for coverage. However a blessing came to me because due to some kind of "changes" my insurance agent is now at another ALFA location so I don't have to deal with this ill-mannered woman anymore. How Kelly go to be an insurance agent is anyone's guess! My advice: if you can't leave this woman due to cost then ask to be assigned to another ALFA agent which looking back is probably what I should have done after the first time she acted like an a** to me.

    Freeway Insurance - homeinsurance - Updated May 2026

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