Im 100% disabled veteran. My disability doesn't allow me to really leave my home. I called Freeway insurance they told me I had to go to a local office u did against my better judgment.Went to the office splendora tx to cancel then sent me to another office which I can travel that far due to my disability. Through Freeway insurance signed me up with infinity Kemper insurance tried canceling through them that was covering my auto policy,said I had to go through Freeway insurance to cancel. Now I'm getting a $188 from Kemer infinity insurance. NETHER would help me. Now Kemper infinity insurance sent to collections to ruin. My credit. My next step is to State of Texas attorney General. Sure the like to hear how big companies treat 100% disabled veteran. read more

Very profession and helpful ladies. Had no problem on helping me out and answered all the questions I had about my insurance. Highly recommend! read more

called to get a quote for auto and home,sent to a telemarketer center, then to an office where the rude agent asked me the same questions, and plumbing questions about the house, what kind of pipes do I have, the she hang up on me when I told her that I didn't know that it was first time being asked that question. I haven't even been quoted and I already don't like their services. read more

Very attentive, professional, friendly and caring...just what we needed after a long hard week. Please know this is why we chose Freeway Insurance from the rest. read more

very poor customer service and follow through , no service after purchase or policy, rude customer service, love putting you on hold with No Solutions and lots inconsistency read more

This insurance company is a bunch of scammers. I have 3 people for insurance. We tried to add my grandson, then tried to write us 3 separate policies for the same vehicle saying we would have to pay $200-$300 each! Then they conveniently couldn't find our policy even though I gave them all the information. DO NOT USE THIS COMPANY! Every person I talked to transferred to someone else, different stories as to why they can't help, hung up on us. If there was a zero rating that is what I would give them. read more

Desiree was skilled, knowledgeable, professional, and presented excellent customer service skills throughout the entire process. It was a fast, easy, and satisfying process. I recommend Desiree to anyone. ​ read more

First time and it was great And we had a good service And they also speak spanish Good service Look for MAYELA MADRIGAL SHE IS THE BEST ONE TOO HELP YOU!!! read more

Freeway Insurance - Auto Insurance Near Me - Houston, Texas

Lorena Lopez was an amazing help around 9pm to quickly find me full coverage and help with all my needs. Will definitely recommend from pricing, efficiency, and customer service. read more

Horrible experience with freeway. They cancelled me after 3 weeks saying documents needed to be signed. Well no documents were emailed so how was I supposed to know they needed to be signed. 3 days I been trying to fix this situation and apparently no one there can help. Instead they want me to sign up for a new policy and pay a big down payment. There is no way I am doing that. They dropped the ball!! Don't waste your money and time. read more

I purchased liability insurance from Freeway for my daughter. The purchase process was fairly easy on the phone. Less than one month later, we decided to go with another company. We called Freeway and was told couldn't cancel over the phone. Remember, we bought it over the phone. Finally got the policy canceled (or so we thought). A week later called regarding refund & was told it wasn't canceled! Two weeks later, still waiting for refund. Save yourself time and money! Look elsewhere. read more

Good morning, I will be fair and mention I'm a new customer that came across this insurance company by chance. I was connected to Tanika Tobias. What a wonderful experience. She was so helpful, answered all my questions and took time to ensure everything was done correctly. She was so plesant and a pleasure to work with. The rates were far less than other quotes and affordable. At this point, I have nothing but good things to say about my experience with Freeway Insurance. If it changes, I will write what caused me to change my opinion. Because of my first encounter and firist impression, I felt compelled to write a review. If this work for me, I will continue to give them my business. Dave Echols A Real Customer read more

This location gave me the best deal and the ladies working there are very patient and polite. They gave me a better quote than the other companies I had called. I recommend you this particular location to anyone that wants to save money 100%. read more

I called a couple of offices in my surroundings in Houston to get a quote, the phones are forwarded to California. One guy asked personal questions in which I did not mind sharing to get me a quote then I was transferred to another person that asked some of the same questions where she was going to get me a price for auto insurance. She said okay it's going to be 60 dollars. I said for 6 months or what is this price., I would like to pay in full. She then put me on hold came back to say it's 462 to pay in full 60 x 6 months is 360. I thought it was less if you pay in full. I was not interested in the cost and plus I was unaware I was dealing with a broker so I said good bye. Be very leery folks. You get what you pay for. read more

Don't ever trust this carrier. Freeway is just a carrier that finds a cheap insurance that no one knows and you pay like if you are using a well known insurance like Allstate. Really bad service, and you dont save money at all, they make you pay a lot more than what is expected. I will rate them a zero. read more

I bought a policy with this company underwritten by Bluefire Insurance. It has been the worst experience for myself and my sons. We just filed a claim with this insurance company. They give out fraudulent phone numbers to claim adjusters. They hide behind protocol to escalate to a supervisor to address and follow up with the status of a claim. Adjusters do not call back with customers nor they are very aware of the policy declarations. Instead of asking the insurance adjusters to come out to assess the vehicle, they ask their customers to take pictures and send them pictures. I will be filing a formal complaint with the Texas Department of Insurance and give notification to my fellow state legislators about the business practices of this company. When my son called about the lack of response and customer service, instead of seeking to resolve the issue, he was informed by their agent to cancel the policy with them. This is the type of business practices that both of these companies are doing in Texas, and awareness needs to be raised at the administrative and legislative levels. read more

I'm so pissed off! the same day i opened a policy with them (i spoke to a lady) think her name was Glori ) . I let it be known i was trying to find the cheapest a month and something that wont get overw late on. I did couple mins later ended up canceling it with her because I gotten a better quote and I had gotten a call back with an insurance I tried to call before. I was told that I'll get a refund in 5-10 business days and some cancellation documents sent sent to my email to fill out and send back . I did ! I was also informed that the refund wouldn't go back on my card , it would be a check and atleast a minimum of $50 will not b refunded (which I paid almost $300 for the down payment ) . now it's been 10days and I have not gotten anything. only a confirmation paper that it was cancelled. I called freeway and spoke to a guy this time and he said he didn't see anything in records of a refund at all . but I was told it was 10days ago. he said that he'll send a email to higher up and will have to wait for a reply and then will call me today before he put me on hold . when he got back on the phone he then said and changed it to if he didn't call me today he will tomorrow. I'm just tired of the mess . always quick to take money off card but it's bunch of bull when it's time to put it back . read more

I've been trying to get freeway insurance to get me my roadside assistance since 830 am..... it's 1 pm still nothing hot outside just nothing this is rid when I call back I'm going to be everything but nice this is so unacceptable read more

Excellent service with my agent mayela like always my renewal went so high and she found me a better and lower rate. I always recommend her and I will continue doing it. Thank you for all your hard work and distinguished service. 5 starts for her. 100% read more

this insurance is a joke got a rep name mariam , she told me "the qoute was only for today and if i called her back it wouldnt be the same " not only that ahe couldnt send me a email for what she was billing me for until after i pay ?? crazyy read more

SCAM RUN!!! If I could give them a 0 I would. All I can say is run. They ask for your credit card to give you a quote. They start a policy without my permission. I never ask for a policy with this company. My sale rep was Oliver Blanco. He is a scam. The insurance companies they use or scam working with them. I would never use them on their insurance companies "Gainsco" because they would not pay for your claims.. read more

I recommend Ibis Sanchez she helped me get the lowest price on my car insurance overall great agent good price good service.

GREAT A++ customer service, Deborah was awesome she worked hard for 2 days straight and was very friendly. She help me find a lower price insurance, AND lowered my monthly bill and couldn't have asked for more. Defiantly will recommend to friends, and will be going back for my insurance needs. read more

Terrible service. One agent answering phones and helping a client. There is another employee but she has had no training. Nightmare service. Shopping for another agency read more

Horrible! I made a policy with freeway insurance, the lady gave me as many discounts as possible gave me a quote for $1400 for my 2014 Kia. I signed papers and paid in FULL a couple weeks later I get a letter in the mail for a new quote for $1900 because they ran my DL (who doesn't run your DL in the first place) and saw I had some tickets. they completely disregarded my last payment of $1400 and said if I don't pay that amount of $1900 I will get cancelled. I called and after getting hung up on and transferred 5 times having to re explain my situation they told me my original first payment was a "down payment" (down payment for insurance of $1400? Lady never said anything about a down payment) I just called to cancel and I feel that I won't even get reimbursed my money!! This is ridiculous and just a SCAM!!!! read more

Deb help me get the best quote she could. Great experience very helpful and all around niceness. Come get you some insurance.....

These guys helped me get the insurance policy I'm with now which is fine, good customer service from the standpoint of getting them business, BUT somehow the agent makes the wonderful mistake of charging my account twice turning a 490 dollar transaction into a 900 dollar transaction. Thank you very much Jennifer Richard. Since then I've been in a battle with they're marketing and accounting team who refuses to approve the refund that THEIR employee caused and requested, having to do things including sending them my bank account information and bank statements proving the transactions happened. The best part was that when I contacted my agent (Jennifer) she had told me that the refund had already been approved. LIES! Will not be doing business with them in the future, screwed me out of over 400 dollars and can't even compensate for their own mistake. read more