The same exact thing that happened with Greg happened with me. Also with Betty Cerda! She was so responsive at first then my rates went up dramatically and I cant get a hold of her no matter how much I call or how much I cant get a hold of her. On multiple occasions I have asked her coworkers "Yes may I talk to Betty?' and they said "Sure, What is your name" and I gave them my name and they said hold on. Came back said she was out of the office and would call me back. Still have not received a call. Not only is this the worst customer service I have received with insurance... But the worst customer service I have received ever. She should not be allowed to work in Insurance ever again. read more

I have to say that Maria Mendoza is a life saver, a whiz at her job as an agent at this location. She went the extra mile and used all her resources in finding me my best rate and i couldn't be happier. She is so personable and listens to you with compassion and focus in order to give excellent service. It's clear that they believe in teamwork there when she gave high credit to her supervisor as they pulled their resources to give me the best rate. I could go on and on but I think you get the picture!! read more

I heard their advertising on the radio. I called and tried to get a quote but didn't get through the first time. When I got home from work I called a second time. I spoke to a lady name Maria. I told her I needed a full coverage policy. She asked me to provide her with all the information she needed. It took about 30 minutes but I was very happy with the cost. I saved about $120 a month plus I have more coverages. But, please pick up the first time I call ;) thanks Maria read more

I spoke with agent Betty Cerda and she was very helpful in securing a lower rate for my 18 year old son who has a perfect driving record since he started driving at the age of 16. Not all teen drivers are careless/reckless and I find it appalling that we are penalized because of his sex/age. Betty thank you for a seamless process in finding a much better rate. I am extremely grateful for your prompt and courteous customer service. Best regards! read more

This company is the worst. I currently have their insurance and Betty Cerda is my "agent" She has her employees lying and saying shes not there, She refuses to take any of my calls or get back to me via any of my emails. She started charging more than double for my insurance. Got a hold of progressive, they said its due to her not turning in my prior insurance forms. Might be cheaper at first... But then they screw you read more

We heard about this insurance company, and decided to receive a quote. The agent who worked with me is Jennifer, and the patience provided was excellent services. To be completely honest, there is so much more to say about the services provided, for example the exact types of insurance the company offers. With roadside services and patient agents like this one, it seems this is good hands wise choices with business. read more

I just got a new insurance policy through Freeway Insurance working with Eric! I had a wonderful and extremely helpful conversation with him and within 30 minutes I now have a new insurance policy! I will be recommending them to all my family and friends. In fact, my 3rd cousin Christopher Shahade, recommended me to Freeway! Thank you for all your help and kindness Eric we will be talking soon!! read more

This is the second time I have used Freeway Insurance and both times I have been so impressed with Jennifer Richard's help in getting my SR22's . She has been professional, extremely knowledgeable, helpful and so quick to get everything done. I would highly recommend Jennifer to everyone, and they're very reasonable. Thank you again Jennifer for everything. Marcy Bartlett read more

I initially went online and requested a quote first, then I requested to have an agent call me. Insurance agent Lamar Kennedy was who contacted me, and I was able to get a quote within 10 mins of us speaking. He made the process very easy, and found me the lowest rate possible. Very quick process! I was sent my docs and was insured within an hour! Way to go Freeway read more

Betty at Westheimer location was super helpful! Though she wasn't my original agent and I was frustrated by the time she took my call she was very professional. She went above and beyond to help me resolve my issue. I was "done" with Freeway until she took my call and helped me all the way through. I will definitely stay with them now! read more

The agent Kierah helped me get affordable insurance. She knew I didn't want to spend much but I wanted a good amount of coverage so she suggested uninsured motorist from Progressive. That way I can change it in the future if I want. She was polite and very helpful! I'm very pleased with my service. Thank you Kierah!! read more

I worked with Rosa Alonso Ramirez for two days as my dealership continue to find the best vehicle for me. She was patient, nice, and called back when she said she would. Thanks Rosa!! Not only did I get a great rate I got great customer service and it didn't cost me anything!! read more

Betty was great, she worked with me to get my son the best rate and coverage possible. I also have another policy for my other son, and when it came up to renew, she updated our information and saved us $30/month. The process was easy and I got insurance cards in 30 minutes! read more

I have been with freeway for over a year and have always had problems with the customer service until Jennifer Richard helped me out. She is great and has been really helpful and she always helps me find the best quotes! If you need help, ask for her! She is the best :) read more

I called requesting a quote for a full coverage policy. Received an excellent customer service from sales agent Jennifer Richard. I provided the information she needed and got a good rate. Hopefully the rate doesn't go up like it did for other customers. read more

My experience with Freeway Insurance has always been good. I've used them several times and they continue to go the extra mile for my family and I. We recommend this company to anyone looking for great customer service and good Insurance rates. Tyrone read more

Great location, I was really in need of insurance And Kierah was very helpful and she worked with me and explained all my options and helped me find the best rate.. thank you Kierah! Everyone go to Kierah she'll get you covered for the best rate! read more

I am soooo happy with how informative and helpful Chantel A was for me!!! Exceptional Customer Service is so hard to find now a days but this young lady was very attentive, informative and helpful. I am excited to be a new customer with Freeway. read more

Betty was so helpful, polite and she found that Geico has 2 of the exact same claims on the same day on my driving record! She advised that I dispute it so that my car insurance premium will be lower. I'd definitely recommend Freeway Insurance!! read more