We have had 2 disappointing experiences at Roll Society Jiu-Jitsu…read more
About 6 or so months ago, I was searching for a local spot to supplement my son's primary sport (soccer) with some ground work, thinking jiu-jitsu could help with wrestling-like skills one day a week. We weren't aiming to become competitive fighters, just some extra training around his busy schedule.
Initially, they offered a $25 drop-in class advertised for kids. When we arrived, there were no other children in the class. It ended up being essentially a private session with the coach, which they hyped as "more personalized," but it didn't impress us at all. The coaching felt basic, but the biggest issue was the hard sell started immediately, they pushed aggressively for signing up for more sessions or a full membership, even after I clearly explained that soccer was his main focus and we were only looking for occasional drop-ins.
We tried a few more sessions (about 4 total), but then they suddenly informed us that drop-ins were no longer available and we'd have to commit to a monthly membership. That didn't align with our needs, so we stopped going.
Recently, I noticed on Facebook that the same location had rebranded with a new name and what looked like new ownership. Hoping things had improved (especially for kids programs), I reached out via Messenger. They offered two free trial classes for my son, so we gave it another shot.
Upon arriving, it was immediately clear it was the exact same people, same owner, just a new name on the door. They refused to honor the two free classes because we'd been there before (fair enough), but then said we could pay the drop-in fee which they'd previously claimed was discontinued, yet now it was back (now $30). I was fine with paying, but I wanted to observe if any other kids would show up for the "kids" session. None did. The staff (Joe) was rude and dismissive when I asked basic questions, and overall I was made to feel unwelcome.
Later on, the person who I had messaged with about the free trials, followed up and claimed he was a new trainer there, and wanted to give my boy a chance to train with him, and everything that had transpired was because of a big mix up. That "Joey" (the rude staff) didn't know anything about our messages or his 2 free classes offer. I appreciated the follow up and the clarification, which is why I'm going to give them two stars instead of one.
I get that gyms are businesses and need to make money, but I don't understand the disdain toward someone who just wants to use the drop-in option they advertise--especially when that particular kids class seems empty anyway. If you offer it, why get upset when people take you up on it?
Overall, the inconsistent policies, high-pressure sales tactics, and occasional abrasiveness made for 2 frustrating experiences. It doesn't feel like a place that genuinely welcomes casual students or supports young athletes with busy schedules. It seems more focused on locking people into long-term commitments.
We won't be going back, and I'd advise other parents to explore other options that prioritize the students over aggressive upselling.
