I made an appointment for Service ... i was there in person and i spook w/ a very tall women in…read moreservice dept. .... she told me the next appointment was 3 weeks away .... so i made the appointment .... so, 3 weeks later i showed up for my early morning service appointment ... talk to the very same person and she tells me she has no record for my appointment ....

They sold me a vehicle and told me nothing major was wrong.It turned out a day later.I had to put…read moreas much as I bought the car into the car again. They would not help with any repairs unless I paid for them.

We have purchased and or leased at least 6 vehicles from this dealership over the past twenty…read moreyears. Mark, George and Terry and all employees we've dealt with, are super people! They've even offered us loaners during service work. Most dealerships rip people off but that has never happened to us here. We are lifer customers.

These guys stepped up! I had an issue with a part being damaged on a brand new delivery from a…read morecompletely different dealership and these guys fix the car and it took them one hour! Unlike my Subaru dealer that is completely worthless please see that review!

I've purchased a few vehicles from them, but never again. Purchased an extended warranty (ALLY…read moreinsurance) from them; was told by the finance manager it was good at all GM Dealers and I will 'never' have to pay a penny for covered repairs; two issues 1) ALLY extended warranty's are not accepted at all GM dealerships 2) if costs exceed an ALLY standards (at a GM dealership) you pay the difference, even if you have a 0 deductible. Attempted to work this issue through the sakesmen; he said all the right things; we stand behind what we say, we will take care of you. Well, another lie; they don't! Be aware, Alpena GMC is not loyal to there custome base; they say what you want to hear to get the sale. Dont settle for this type of treatment; check customer service ratings at all dealership, and note the poor rating Alpena GMC received

Bought used pickup truck 12/14/23 ($25,000) came with 3 mo. 3000 mile powertrain warranty…read more Transaction went well, communication was good I thought. 1/09/24 took vehicle in for minor problem with four wheel drive mechanism estimate for repair = 1092.23. Response from warranty co. = no coverage as four-wheel drive parts are not part of the powertrain???? Next call was to Alpena Buick they answered the call and heard my concern said they would get back to me. As of today (1/19/24) no return calls no response to my repeated messages. I will update review if there is any kind of resolution.

Service has really turned around. Most other dealers are booked out a couple weeks. However, they…read morewere able to get me in for my vehicle not starting right away and I was on the road in less than one business day. I appreciate the tech coming to speak with me on my vehicle issue, Austin even showed me photos of the issue and had me schedule another service appointment for my brakes. My last 3 jeeps have been purchased through John. The sales staff was so upbeat and fun to be around. I highly recommend them for your next vehicle purchase! John knew we wanted a wrangler and he called us out of the blue one day with the exact model we wanted, I couldn't believe he still remembered our conversation from our previous sale. Great job Team McInerney CDJR

I would give this dealer zero stars if that were an option, buckle up for a story of how this place…read moreabsolutely screwed me over and made little attempt to offer fair recourse for a bad deal. I'm not typically the person to voice my concerns in the form of reviews, but i'm left with little other choice now but to warn others to stay away. For starters, my family has done business here for three generations. Since it was Lewis motors, thunder bay dodge, etc. So i figured it was a safe bet to buy a new car here as my grandfather, parents, and siblings have before me, and that i would be taken care of and sold a reliable vehicle. Boy, was I wrong. Long story short, I purchased a Ram 1500 with 37k miles, and it wasn't exactly cheap for a 28 year old these days. Said truck is now essentially a lemon, it is unreliable, starting when it wants to, locking doors when it wants to, including when the keys are in the ignition and even remote starts itself at random! What fantastic features! Now after my last service visit, they didnt find the issue, but instead insisted i needed a new A/C compressor or the truck should not be driven, and now a week later I have another check engine light, and the truck randomly gets locked in neutral and refuses to shift gears. This is all after owning it for only four months. The only plus I can say is they brought the cost down on the compressor for me, but it was still not cheap, and was not even the main problem plaguing the truck. All in all, the truck is riddled with problems and codes that the dealer can't, or won't, find solutions to. So here I am, with a nearly useless thirty two thousand dollar hunk of metal. My rusted out 1989 Dodge Ram Prospector runs better than this P.O.S. McInerny sold me. If I wanted a unreliable junker I would have bought one for 2,500 bucks off the side of US-23. And even that would have been less of a headache than this thing. For the price I paid, zero reliability, and no recourse offered there's clearly something not right with how these people do business. Talk about honesty and integrity to customers. Give me a break. I feel bad for other younger buyers like myself, looking for a nice car from a dealership for once, only to get totally screwed in the end and left to figure it out on their own dime. Sadly, this dealer is no longer reputable or honest, and myself and the rest of my family will never do business with them again after 20 plus years. Save yourself the time, financial hardship, and headaches and go to literally any other dealership. Thanks for nothing.

If I could, I wouldn't even give this place a 1 star review. Managers are completely ignorant with…read moreextreme lack of customer service. I called and asked a question and I was met with "bye" and hung up on. Also I've heard from numerous people to not quit your job and come work here unless you want to be unemployed. They fire people over the smallest things and some without any reasoning other than "this isn't going to work out". They also won't get your paycheck to you when they fire you unless you straight up tell them you are going to get the better business bureau on their asses after fighting for 2 weeks to try to get your paycheck and it still hasn't arrived.

Do not take your Vehicle here They are scammers and just want your money I have an 08 hummer with…read morejust Over a 100000 And they wanted to Put New Timing chains in it when it only needed a sensor please do not pay dealers that kind of money and they did me right the first time then they tried to get there pockets full please do not use them i use these guys r auto repar