If I could give zero stars I would. But worse place ever!!!!!! Ethically and Morally Corrupt!!!!!
Let me give you a general idea of what happened:
So disappointed in this place. To take advantage of any of their customers is so low. Come to find out my in-laws were sold a vehicle that was not only a lemon but they were lied to. Who the heck rolls back a speedometer?!?! This company!!!!! And if not then why wouldn't they bother to do a carfax on a vehicle they plan to sell? My mother in law had open heart surgery and finally got the ok to travel well they came out a week ago and the truck broke down in middle of desert. Stranded and this truck has had nothing but issues and they are afraid to deal with these people. I would never buy nor recommend them.
I wrote that actually on their facebook page and here is the response I got back from their new General Manager:
Sherri Weng Hi Diane, I am the new General Manager of Freedom Auto Sales. This is the first I've heard of this and I would be more than happy to visit with you/help if you would like to contact me at the dealership. Sherri
928-788-1023
My in-laws called them and first they were told by her that she didn't know who the hell I was but I dinged their company rating. I hadn't even gone on Yelp. But I am guessing going on Facebook dings them. After hearing what my in-laws had to say and about their conversation with her this is what I wrote and I will stand by. I have many years of Retail Management etc under my belt. First thing first CUSTOMERS Come First. Do not talk down to them, etc. SECOND: Be Ethical and Moral. She threw the old staff under the bus and no matter what this is a position that she has taken. You are going to get bad reviews, but you have to learn from them, and don't let something like what happened happen again. I am posting what I wrote today because I find this to be very important. A car is a big ticket purchase and you shouldn't be lied to or not told something about a vehicle.
PLEASE READ:
Sherri Weng That's great and all but why would I want to deal with a individual or company who only would make my family feel bad? I understand you are the new General Manager, however you did indeed inherit the position and you work for a company (location) that is ethically corrupt. For a company that wouldn't disclose all prior history of a vehicle is just morally wrong. Here is what is wrong and was found out a year later because this location refused to disclose important information about the vehicle my in-laws bought from this location. 1. No Carfax was given on a used car and no a customer is not supposed to purchase one. 2. Mileage was rolled back big time. Over 100,000 miles. 3. They were told they were the second owners in fact they were the 4th. 4. They were told there was never a accident with this vehicle and in fact there was. Then you give us a number to reach you about this matter. They live in California not here in Arizona. Can't just hop in the car and come and have you fix the issue. What you fail to realize is that the only reason they found out they were essentially scammed by this company (location) was because their vehicle was getting so bad and no fixing it was working so they had to go get a new vehicle and found out all of this when a carfax was brought up. seriously!!!! Then they call to talk to you and you may have not yelled but you were stern and treated them like they were stupid. They are elderly and this location took advantage of them and who knows who else!!!! Plus for your to tell them you don't know who the hell this Diane Beasley is but she dinged our company rating!!!! this is not yelp. But yes as customers they have a right to be upset. (LEMON LAW in full effect). I have every right to say and let individuals know of bad products, etc. You are lucky the Better Business Bureau has not been contacted at this point. You are lucky nothing more serious happened to them in the vehicle. You are not in the position to talk sternly or in any kind of negative tone to them. CUSTOMER SERVICE goes a long way and you are lacking!!!!!
I understand that some people have had good fortune with this place and that is completely fine!!! But my in-laws not so much. Just food for thought. read more