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    Fred Hutch

    1.3 (3 reviews)

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    Swedish Medical Center

    Swedish Medical Center

    2.6(329 reviews)
    1.4 miFirst Hill

    Ruined my life…read more They messed up the same surgery twice in a row leaving me in pain over five years later. The only reason I haven't sued them is because apparently they mess up so much that the law firms in the area are all too busy to take on new cases.

    I was in the emergency room at Swedish Medical Center in Seattle, WA, on June 04, 2025. I was seen…read moreby a Physician Assistant (PA) in the emergency room.. I have discovered that Swedish does not handle the billing for emergency room Doctors, Physician Assistants, or Nurse Practitioners. The billing service is performed by an unrelated entity called "Seattle Emergency Physicians Services." PROBLEM: I have never received any billing statement or detailed invoice from you; please email both to me. I've already reached my out-of-pocket maximum for 2025, so I shouldn't be responsible for any medical costs related to my emergency room visit. HORRIBLE PATIENT EXPERIENCE Since I have never received any billing from your office, I do not have (1) a client number or (2) an account number when I tried to set up my profile and provide you with my medical insurance information. (See pasted copy of your website below) This is completely unacceptable. Why wasn't my personal and insurance information provided to your office by Swedish Medical? As a responsible person, I have spent countless hours trying to ensure all my medical bills are paid. Swedish Medical provided me with different phone numbers for "Seattle Emergency Physicians Services." I kept calling and was on hold for over an hour each time. I spent three hours at various Swedish Medical facilities (Broadway and Cherry Hill locations), but no one there could help me. I was told again to contact your office. Now, I am on the phone, waiting once more for someone to answer. Swedish Medical and Seattle Emergency Physicians Services should be ashamed! How could a disabled or elderly person navigate this extremely fragmented and poor-quality billing service?

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    Swedish Medical Center
    Swedish Medical Center - Gentle nurse installing Iv and good communication about procedures and answered any questions.

    Gentle nurse installing Iv and good communication about procedures and answered any questions.

    Swedish Medical Center - Very clean procedure room

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    Very clean procedure room

    UW Medical Center – Montlake - Across the street from Husky Stadium

    UW Medical Center – Montlake

    2.4(241 reviews)
    1.9 miUniversity District

    My mother was admitted here with a broke tibia. She needed surgery but because of her age and…read moredementia it was going to be tough go for her. Her nurses and the doctors were very attentive and communicative throughout and the surgery went well. Unfortunately she has had multiple health issues over the last few years, and with her dementia we weren't surprised when she didn't fully recover from the anesthesia. In the end she passed away, with all of us there. The doctors and nurses were able supportive without being intrusive. It was clear that they cared and were upset that they had somebody under their care pass away. We do not blame them as many might when losing a loved one in a hospital, for we knew that her dementia had just taken so much from her and that in the end we knew she had just decided that she had enough and was ready to move on. Losing your mother is a terrible experience. Explaining to your father who also has dementia that his wife is gone, over and over, is just soul crushing. The staff at UW were very comforting and helpful and of this terrible situation this was the only light that was visible during this tragedy.

    This is tough, because how do you rate a hospital where you lose a loved one? Buckle up, this one…read morewill be long... We started off with her in a hospital in a city approx. an hour north of Seattle where they placed her in the ICU awaiting a bed at UW. She was there nearly a week before finally getting a bed. That hospital cared for her, but they really didn't have the resources to manage the depth of the medical trauma she was in and sadly the day she was transferred was the last we ever were able to share communication in a normal capacity. (We did not know things were that bad at this point.) And yes, I'm going to be intentionally vague in some places regarding the medical history. She arrived around 11pm on Thursday. The EMTs called to let us know she safely arrived and that the hospital staff was getting her set up. The following morning we called the number provided to see what time visiting hours were or how that was set up. Once we finally were able to reach a doctor, we were advised she was on a feeding tube and unable to communicate, that things had taken a turn for the worst and we should get there immediately. Why WE had to call them rather than the other way around is wild. We should have been informed of the rapid decline immediately because we would have rushed sooner. We high tailed it to Seattle, parked and entered the construction maze that is Montlake. It's a hike from the parking garage to the ICU and once inside you're asked to wear a mask, a gown, and gloves for patient safety. We met with the attending doctor who explained the decline in condition, how that may have happened and were apologized to regarding the lack of communication. We made it clear whom to contact when and thankfully got that cleared up. Spent the whole day in the ICU and went back to sleep as only one person can stay overnight. The next morning we arrived super early and conditions had worsened. We had the hard conversations with the doctors regarding doing nothing, middle of the road, or aggressive treatment that could potentially make things worse. We asked for middle of the road and received detailed explanation as to what that meant. The following morning we called early to check on her status and were told they pulled her feeding tube. We had NOT agreed to that and were incredibly upset when we arrived. We had 3 different doctors in a private room explaining to us that it was in her best interest, but no real explanation as to why they didn't inform us that was necessary or that it was happening. Again with the lack of communication entirely. This is literally a life and death situation, which is clearly something they experience regularly daily and I'm baffled at the inability to communicate with the living relatives something so critical to share. We stayed late that night so she wouldn't be alone. The nurse told us we could leave because she probably only had hours left and this wouldn't be something we would want to witness. So we said our goodbyes and left expecting to get a call shortly about her passing. The next morning we wake early, no calls had been made. We called the hospital and found out she was still going so we rushed down to spend the day with her. She lived another 24 hours. We're thankful we had that time even though she was not able to see move or communicate with us. It's a heart wrenching place to be in and nobody is having a good time. The doctors and nurses all were very compassionate and take great care of their patients from what we experienced. Our big issue was the lack of communication.

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    UW Medical Center – Montlake - Snack shop

    Snack shop

    UW Medical Center – Montlake - Light rail delivered me right there from SEA airport

    Light rail delivered me right there from SEA airport

    UW Medical Center – Montlake - Floral basket

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    Floral basket

    Virginia Mason Medical Center - The room

    Virginia Mason Medical Center

    2.5(328 reviews)
    1.2 miFirst Hill

    I had a lobesectomy done and was admitted afterwards. I stayed one night…read more They put me in solo room which was nice. The room was clean and spacious. It had a comfortable bed and clean restroom. And the thermostat was controllable (I usually like my room very cold at around 62 degrees or so). The nurses were extremely helpful and I have to give each of them a shout out! Noelle, Derek, and Jessica. I was not planning to be a difficult patient but I felt like I kind of came one unfortunately. I was in extreme pain from time to time and I couldnt always stay chill and cool. The nurses were quick to understand my needs without me having to speak too much or too loudly (I had a bit of trouble with after the surgery). They really went out of their way to help with my specific needs. The food wasn't bad but it just felt like food that used to be served on airplane back in the day. Compared to hospitals like Overlake, VM could really step up in this department! Also the administrative staff seemed a bit confused and disorganized. However, there is one main person (Kristina) that coordinated and resolved all the loose ends for me and she was extremely helpful. Overall, I felt well taken of care of at Virginia Mason and the surgery went well. Huge thanks to Dr. Sternbach and his surgical team. Check out the view from my room!

    Once one of the finest medical institutions of our region and the United States, Virginia Mason…read moreMedical Center under its recently new ownership is now run by MBAs and accountants and is broken. Even multiple current doctors have confirmed this. Example: My wife and I have been patients at Virginia Mason for 37 years. Just recently my wife's primary care provider pulled back from full-time work. Because she wasn't completely off the payroll, according to the MBAs and accountants, she was not offered an MD, PA, or ARNP as a replacement...only the choice of 1 of 4 residents. We will, with sadness, both be leaving. VIRGINIA MASON IS BROKEN. STAY AWAY!

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    Virginia Mason Medical Center
    Virginia Mason Medical Center - View from my friend's room on the 16th floor.

    View from my friend's room on the 16th floor.

    Virginia Mason Medical Center

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    The Polyclinic Downtown - The front desk of The Polyclinic Downtown.

    The Polyclinic Downtown

    2.4(113 reviews)
    1.0 miDowntown

    Full disclosure here: I, too, am a doctor, so it's difficult to get me to go to a doctor. My old…read moredoc at the Polyclinic, Hatfield, has moved on from general care and is into a more specialized kind of patient, so I opted on using someone else there, Kelly Thompson. In person, she looks nothing like her profile picture on the Polyclinic site; she walked into the exam room with her colorful tattoos and a sundress, and I was immediately more comfortable. Normally my social anxiety around beautiful people would kick in, but she was super personable, and actually listened to me. A mentor of mine once told me that "if you listen to your patients, actually listen, they will give you the keys to the castle". She actually did, and she stated that I needed to get a diagnostic ultrasound, STAT. When that came back negative for what we were looking for, she even sent me back for another. Eventually we determined the diagnosis, and while there is no immediate solution to my issues, the understanding of what is going on with me has reduced my stress levels. Dr. Thompson is the kind of doctor I wish I knew outside of the doctor - patient relationship... wait, that sounds creepy! What i mean to say is that she's a great balance of "human" and "professional", and I'll choose her each time going forward. She seems genuinely interested in her patients, and as a huge bonus to her, loves dogs, not just her own.

    Optum has destroyed the Polyclinic. Waits for the lab are over two hours. It is so understaffed. I…read moream screaming in pain by the time those two hours are up.

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    The Polyclinic Downtown
    The Polyclinic Downtown - Go Hawks

    Go Hawks

    The Polyclinic Downtown

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    Virginia Mason Franciscan Health - University Village - Lobby

    Virginia Mason Franciscan Health - University Village

    2.7(46 reviews)
    2.8 miUniversity District

    This review is for the pediatrics only. We love this faculty and are surprised by the number of bad…read morereviews. I'm so sorry those families had those experiences! I'm adding this review for another experience. My two kids have been coming here since birth on the recommendation of a friend. At this point, I think we've seen all of the doctors and had excellent medical care. My concerns are listened to with kindness, empathy, and understanding. Everything is explained in a respectful way. We've been there for colds, viruses, alllllll the Covid tests during the pandemic, broken bones, pneumonia, mental health concerns, and more complicated problems. There is an in-house xray machine, radiologist, bloodwood, vaccine clinic, and probably more. The front desk staff have been friendly. The lobby and medical rooms are clean and comfortable. The location is easy access and we love grabbing lunch or coffee after a doctor's appointment.

    Literally unable to get ahold of anyone here. How do people contact their doctors when needing to…read moreask a question or schedule an appt. Getting a bit frustrated to the point we may switch doctors. Also want to add they recently updated their online portal, but didn't actually notify anyone this was happening. Pretty atrocious service for a doctor's office.

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    Virginia Mason Franciscan Health - University Village - Virginia Mason University Village Medical Center

    Virginia Mason University Village Medical Center

    Virginia Mason Franciscan Health - University Village
    Virginia Mason Franciscan Health - University Village - Virginia Mason University Village Medical Center

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    Virginia Mason University Village Medical Center

    Fred Hutch - medcenters - Updated May 2026

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