This family-owned insurance group is 5-Star, A++, spectacular!
I recently left my current insurance provider in looks of better rates as we all do and I stumbled upon the Frear Insurance Service group. Not knowing what to expect as most big-name companies can be extremely predatory, let me just say, what a breath of fresh air! I sent in an inquiry on their website towards the end of the work day and was promptly contacted within 24 hours via email by the kind woman who works there (I'll leave her name out in case she doesn't want it posted on this review). She was professional and thoughtful in her response and even asked how I would prefer to be contacted moving forward. I chose to be contacted via email but still gave the group a call just to let them know I was serious about my interest. I spoke to the owner of the group as the agent was on her lunch break and he was happy to take my call answering any questions I had. I got back to emailing her and her responses were always quick, thought out, informative, and contained information I didn't even think to ask. She sent me over a quote to which I had her revise a total of a two separate times so that I could see the cost breakdown of different coverages. At no point was she annoyed, rushed, aggressive, or aggravated by any of my multiple questions and/or revision requests for which I am very thankful for. After settling on a quote I liked, I showed up to the physical location to sign paperwork and be on my way. I got to meet both the owner and the agent I was working with and you could just tell every interaction between them was genuine. After explaining how the process of switching over would work so that there was no lapse in my insurance, I signed and was on my way.
No rushing, no aggressive behavior, no predatory sales tactics, just professional and sincere interactions. I can say with confidence they have a customer for life! read more