1. Fraser Elite Carpet Cleaning

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    Fraser Elite Carpet Cleaning

    5.0 (1 review)
    Closed • 8:00 am - 4:30 pm

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    Services - Fraser Elite Carpet Cleaning

    Janitorial services

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    Grime Busters

    (3 reviews)

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    First time residential clean with deb, her husband and company. They had great reviews but what a…read more$200 + tax rip off. I cleaned and decluttered for a week before appt. I had 5 things to be done. None were done except 2 bathrooms. Then they left after 2.25 hrs and left so much debris behind at the front door and carpet that I had to clean up not only before the cleaners but after as well. Their answer was that the vacuum and cleaning supplies left debris as they left. Thanks. You don't come back to check your exit? Wow. That was the beginning of what I found when I came home from their so called cleaning. Excuses: Husband of owner borrowed ladder from cleaning car without telling cleaning crew so they were not able to put the bathroom fan back on ceiling. I ultimately had to balance on step ladder and toilet to get it back up. My husband and I are seniors with health and balance issues which is why we sadly hired them in the first place. Specifically asked for 2 low ceiling fans to be dusted. Not done cause said husband borrowed ladder from car so they just left it not done. Again, we precariously climbed step ladder and dusted ourselves. Notably, there was not even a note to tell us what happened when we got back home from said cleaning. That might have helped explain. Kitchen floors: floors were washed but the kitchen pantry floor was not done. Very obvious that the floor extended there. Ultimately, I vacuumed and washed the pantry floor after so called cleaners left. Obvious dusting was left untouched. I subsequently dusted myself. Main explanation is that the owner has had a long term seriously debilitating illness and should not be cleaning or running this company. She said she was going to get back to aforementioned but was feeling too sick. Case in point, I cancelled our next appt immediately, a month ago after said disaster. The crew showed up today. The worst thing is that husband showed up and told me, "I should call the office" WHAT????? Why would I when there is apparently no communication with anyone in that company. I had asked for a discount but owner said invoice was written up already so could not do it. Honored a 10% discount on subsequent clean. But after our experience and them showing up in the middle of nowhere today, I never want them here again. Beware of this company. That is my own personal opinion and experience in writing this review. If you want to get ripped off like we were, definitely hire them.

    Fantastic Job! It was my first time using their cleaning service. They did an excellent job…read morecleaning my entire townhome. The two ladies are hard working, friendly and cleaned well! They used their own cleaning solutions and equipment. Very professional with uniforms and branded company car.

    Kirei Cleaning - KIREI Cleaning

    Kirei Cleaning

    (221 reviews)

    Downtown

    Move out cleaning job. Jackie, Yani & Janeth did a great job! Will def use them again.read more

    I've never had to write a negative review until now, but my recent experience with their move-out…read morecleaning service and my subsequent attempt to address the issue with them were completely unacceptable. I feel compelled to share my experience. Based on my research prior to booking, I understood that professional move-out cleaning should encompass a thorough cleaning of every nook and cranny in your home or apartment. This typically includes sanitizing high-traffic surfaces in the bathrooms and kitchen, cleaning all windows, deep cleaning cabinets, drawers, countertops, and appliances. All with the end goal of smooth move-out inspection and transition. However, the cleaning team missed an entire cabinet, which was left in the same condition as when we vacated (see pic 1). They also neglected to clean the interior windows, the patio door, and even the balcony (see pic 2). These areas are considered accessible per strata bylaws therefore must be cleaned before moving out. We paid a premium for their carpet steam cleaning service, but the results were disappointing. Not only were there dust and dirt left in the corners of the room, but they were also visibly present on the front surface of the carpets (see pic 3). When we messaged them to raise this issue, their response was shockingly dismissive: "place in unlivable condition, 7 garbage bags, no touch-ups." They even attached a photo from their cleaning, apparently thinking it justified their poor job. It's important to note that their services were paid by the hour, not by the amount of garbage bags used throughout the cleaning -- which summed up to an excessive $600 + tips for 3 hours of cleaning. At the very least, they should consider removing the line "No matter the type of building or business, or size of the mess, we can help" from their website because apparently, handling 7 garbage bags for a move-out cleaning is beyond their capabilities. I also need to mention that they've left the garbage bags inside the unit -- and I was the one who at the end had to dispose of them myself. Lastly, all of these were contained in the kitchen area and by no means rendered the place unlivable. I've attached the picture they sent us when they referred to our place as "unlivable" (see pic 4), allowing you to judge for yourself if that's truly the case. Also, this issue has nothing to do with the poor steam carpet cleaning and their overall lack of attention to detail in other parts of the unit. We're absolutely displeased with their horrible communication and apparent lack of concern. In the end, we booked another cleaning company that did a far superior job at a fraction of the price, leaving us satisfied. For these reasons, I cannot, in good conscience, give them more than 1 star. We aren't happy. They've left us with more frustration than cleanliness, and my money would have been better spent elsewhere.

    Fraser Elite Carpet Cleaning - officecleaning - Updated October 2026

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