Beautiful building and furnishings throughout. Clean as a whistle. All staff I encountered was…read morefriendly and wearing masks. Temps were taken at entrances, and they gave you hand sanitizer to use before moving forward into the building. Elevators are limited to 4 people at a time. My appointment was with Dr. Hanes. He was very personable, excellent bedside manner, and very thorough. He didn't make me feel rushed, he talked slowly and made sure I understood what he was explaining to me regarding the next steps we had to take in my treatment plan. I felt very comfortable with him. I'll update the review as I continue with my care here, as I have multiple procedures/tests to do soon.

USA Health Strada Patient Center is a state-of-the art medical facility with several physicians and…read moreservices located in one building. They have a lot of doctors who accept Tricare at this facility that's why I came here. My physician Dr. Perry is located on the 3rd floor here. You can get x-rays, mammograms, Orthopaedics, Oncology and Pediatrics all in one place. There is tons of parking but on any given day the lot can be full. All the staff seems friendly to me. I love it here and will continue to visit my physicians located here.

The quality of care was top notch! I went in for a hysterectomy and had the best team! A private…read moreroom with a heated toilet seat!! Emily and Ms. Doreen were so funny and such a delight! Dr. Laughlin tended to my concerns and fulfilled my requests. If I had another uterus I needed removed, I'd definitely go back to this team! I don't remember everyone's names but anyone that came to my room were very professional and so nice!

This hospital is dangerous. My family member was discharged 2 days after major surgery. He was…read moreunable to walk, he was dangerously dehydrated. His sodium and potassium levels were low and his kidney function was low. His intestines had not started working after thr anesthesia. He was denied required rehab. A few days later he was admitted to the emergency room at a different hospital for another week to help him recover from this obvious negligence by Mobile Infirmary Hospital. The hospital should be shut down before someone dies from their neglect.

Mobile Infirmary Hospital Pros: They seemed to gotten my…read morewife well enough to leave and offered adequate follow up referrals. While on the ward one or two of the staff took the time to assess my wife and obtain some history before any actions. Cons: I brought my wife to the ER via ambulance. I was instructed to go through another set of doors for registration which took all of about 10 minutes. I was instructed to wait until called. Over an hour passed before I lost patience and started to ask about her and her situation. Oh, no one called for you. No, I answered. (If they did it was over the PA system which is all but unintelligible.) I was told what treatment room she was in and allowed to enter the emergency room. I had no escort and I had to find her room somewhat hidden in a corner of the ER. I was given the information that she was sedated but they appeared concerned that she had opioids in her system. I had brought all of her meds with us and if they had bothered to look at them they would have realized that she was prescribed this medication for her chronic pain. I got the feeling that they were treating her as someone who OD'd when in fact she was delirious with her high fever and in great pain from her back due to psoriatic arthritis. Her temperature was above 99 degrees which for her is a medical crisis because she has a normally low temperature (97 degrees) as her "normal". I tried to explain this and this information was ignored. The same as when the ambulance attendants ignored it. Additionally, because of the opioids present in her system the staff seemed to take the attitude that she was an addict in withdrawal or OD'd. They appeared to totally ignore my input that a fever causes her delirium. The same approach was taken by the ambulance attendants. I was reminded on several occasions that "we deal with the current situation and don't care about the past". After about another hour or so I was informed that she was now sedated and resting and that they would transfer her to ICU when a room became available. It was recommended that I go home and get some rest. Upon my return I was met by her sisters who informed me that they were told that she came in by ambulance on her own and that her husband had yet to come to the hospital. They were frantic wondering and worrying where I might be. Apparently, this information was not included in any patient briefing from one shift to another or upon transfer to ICU. The CNAs who performed the role of "Sitter" when she was in ICU were of little or no help except on one occasion where she assisted with breakfast. During the early stages they, like the ambulance attendants and hospital staff, would insist that my wife stop rolling around in bed, to lie on her back and uncross her legs. No thought was given to the idea that she may be in severe pain and was trying to find a position that would ease the pain she was experiencing. I assumed that it was hospital policy that no chairs can be offered to family members who were visiting or staying with the patient in ICU. In the room there was a stool at a computer work station for the staff and a small recliner. The CNAs parked themselves in the recliner and never offered its use to myself or my wife's two sisters who also came to visit when they could. The CNAs were comfortable in their recliner and managed to entertain themselves with their smart phone and the television set. Doctor doing a sternum rub - The doctor came in and asked my wife a question, he gave her about a second or two to respond and then he applied a sternum rub with his index and middle fingers. Everything I have been taught and read states that this action should not be the first action. That repeating the question, shaking the patient and other less painful methods should be employed first. I was about to intercede (cold cock the SOB) when my wife responded. However, if the doctor knew anything about his patient he would have known that she had undergone two open heart surgeries and that wire is the only thing holding her sternum in place. The ambulance crew receives a D- The ER staff receives a D The NICU staff receives a D+ The ward staff receives a B. All in all, not a sterling example of quality health care. John Diamond

Care for family member with cancer.... A few nurses and…read moreassistants were very good. Majority were very poor. Communication among team members awful. Some outright lied to avoid work. Room dirty most of time. Workers left dirty linen on floor for hours until I kicked it into doorway. Medical equipment such as tape and pill cutters dropped on floor and left for days...what does housekeeping do ? Pain meds often an hour late for terminal patient with great amount of pain. Social worker excellent. She was the only person who could be consistently counted on to get anything addresses.