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    Frankel Robert W DMD

    4.0 (3 reviews)
    Closed 9:30 am - 6:30 pm

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    2 months ago

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    SCAM!!! SCAM!!! SCAM!!! SCAM!!! BEWARE!!! SCAM!!! Absolute…read moreworst pediatric dentist I have ever experienced. Total SCAM. Went for multiple visits for my children. Last visit was for a split molar, I was told they do not take the insurance, I paid out of pocket for tooth removal. I was told this is after multiple visits. Now I am receiving notification for a bill over $700 and I have insurance. Why would anyone go to a dentist out of network unnecessarily! We would have found another dentist in network. FYI they took all the insurance info prior to scheduling the 1st visit as a new patient for all 3 children.

    For a children's speciality practice, it's amazing how they aren't considerate of timing. I came…read morehere on 3 separate appointments and not once were they running even close to on schedule. The first time I waited over an hour. I complained twice and the receptionist was rude. I understand emergencies happen, but then communicate that with your waiting patients. The second time I waited almost 40 minutes to be seen. I was also moved to wait in the practice down the hall because they had so many people waiting and no space to seat everyone. The third time was about a 20 minute wait. Not terrible. However the point that upset me was I stepped into the hallway to answer a phone call and left my daughter waiting in the room (6yr old). When I stepped back in shortly they had called her to the back and was already putting a bib on her to clean her teeth and she was tearing up because she used to be scared of the dentist. That was not appropriate. They should have had her get me as she knew where I was. Needless to say that was my last straw. We are now at a different children's dental practice who respects my time and my daughters fear of the dentist is gone.

    Hutchinson Metro Dental - One of many rooms for dental

    Hutchinson Metro Dental

    (111 reviews)

    Pelham Bay

    Overall, it is 3,5stars for me. I had an annual cleaning…read moreappointment here on a Friday. Oh my gosh, what a frustrating day for me. I went there and they couldn't see my appointment in the system, which is bizarre as I had a confirmation text from them. Anyway the front desk lady with blonde hair was sweet and she said she will accommodate me. I waited exactly 1h to get in for Xrays. It was quick, then saw the hygienist for cleaning. I found the tone and attitude of this person harsh and condescending. She could be right about the things she offered like I should do flossing more, coming back again soon and warning me about possible repercussions about plaque formation but still I don't like being scolded like a 5year old about my own teeth. Then I was told that doctor was busy and I cannot see him that day so had to reschedule an appointment to Nov? To discuss my cleaning?? I found this unacceptable and asked for a closer appointment, they gave me in two days and today I have seen Dr. Igor. The office was a complete contrast to my first appointment today. It was empty and I was seen by doctor on exact time. He was nice and explained me that I have mo major problems with my teeth. Which was nice because I was really alarmed after the talk with hygienist... Oh I also found out today that my name was completely wrong in their system, and another front desk lady had to correct it. So, I have mixed feeling about this place. They are not so good with planning and juggling traffic of patients but their service is high quality, clean and thorough. So if you go there on a weekday, be prepared to wait over one hour. You will become frustrated!! At a weekend, it could be a breeze like it happened to me. So try for a weekend maybe. Also Make sure you double check the appointment time, confirm your name twice.

    This dental office cares about one thing.....!and that's getting paid $$$. They don't care as much…read morefor the patients.! Every question they asked, had to do with what my insurance would cover.!!!! $$$. I just walked out after a cleaning.,and X-ray that hurt my mouth even more. After being lectured about regular flossing and the effects of drinking coffee and wine occasionally. I Don't recommend it.!! I'm still mad months later.!!

    Frankel Robert W DMD - pediatric_dentists - Updated May 2026

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