Service is clearly not important to the staff here. Perhaps they're more focused on working with contractors, but when a home owner is acting as their own sub-contractor and has money to spend, why not show the walk-in customer some attention?
We visited this showroom a few Saturdays ago to find 3 or 4 associates in the showroom. Not one greeted us, and after being there 15 minutes or more while looking intently at vanities, we were still not attended to by the chatting and socializing sales people. All were visiting with each other, and never even looked in our direction to see if we needed help.
We were about to walk out when one of us decided to interrupt the group chatting about people they knew, and asked if they were working or should we make an appointment, can we get some help, did you not see us?...
they said they thought we were just looking and i guess i didn't know how to respond to that. yes we're looking and looking to buy. do you want our business?
long and short, we got poor service in the showroom and no follow up after. We are remodeling a bath and a kitchen but because of their poor service, have taken our business elsewhere. Besides, their prices are really high. If you do business with this outfit, you'll be spending a lot of time trying to get them to do their job. read more