Uninformed practitioners as to the duties and responsibilities of a mental health care provider. Overwhelming

Why is it so hard for someone to answer the phones in Dr. Torres Edinburg office, there has never been a time where they answer the phone, I usually have to call and call and call multiple times just to get someone, I have left messages in all departments just to have someone call back. The office in Brownsville is very good in answering their phones, but they can not help because it's the Brownsville Office, and I understand that. But what is happening with Edinburg's office, are you short of staff, the reason I am calling is because there is always a mistake with the meds, wrong label, wrong milligrams, refiles not sent on time, so we have to call but how can we call and explain what's happening if no one is answering the phones,, People pick up the phone read more

Dr Torres at JNC Behavioral Center is unlike any psychiatrist I encountered here. He is straightforward and will tell you the truth about any situation you have. But if you want treatment, you have to be willing to give it your all because I believe Dr. Torres will give his all. If you're looking for an easy way to go, this isn't it. I really, really appreciate that he doesn't make appointments for a certain time and you have to wait hours for 2 minutes of his time. I look forward to the journey I will need to take under his care. His staff is great too. read more

I am a patient of Dr Francisco J Torres at the Brownsville, Texas office on Lorenaly Drive. The office staff never answer their office phones, and when they do they are difficult to deal with, and have very poor customer service skills. The office co-pays are outrageous and they frequently take a payment but then fail to call the patient for scheduled appointments. It has been very frustrating to deal with this type of service. Additionally, the office staff seem to lack basic knowledge about insurance programs and coverage requirements. Would not recommend this physician or his staff to anyone. I will be reporting this office to the better business bureau. read more