I ordered 5 small budget made to measure frames and 2 mounts
costing £80. 4 frames were different to what I ordered, 2 were bowed, 1 was
scratched (& replacement was even worse), greasy fingerprints on the inside
of 1 picture, wrong colour mount in one picture and 2 prints were damaged. Paul
the owner did try to rectify the problems but made out like he was doing me a
HUGE favour in doing so, saying 'the hassle wasn't worth it for a mere £80
job'. When I quoted the Sales of goods Act he simply asked if I'd 'expect to
pay more or less for a pair of curtians from Marks & Spencers than the
market'? In other words, if you wants a better quality product & service,
pay a bit more and go elsewhere! read more