Great furniture, even greater staff. Shout out to Sheila for helping me find the lamp of my dreamsread more

Incredibly excited to incredibly disappointed. That sums up the experience with DuBois. My wife…read moreand I came in looking for a new bedroom set and a budget of $4,000. I felt that was a fair budget and not the lowest, but also far from the highest. We were so excited when we found they had a new catalog we could view for a set, and after explaining what we wanted the salesman said, "There is a new set I think y'all would love." Sure enough, we loved it. We ordered it right there and he called the company to verify everything was in order and they confirmed it. The salesman then told us next week their floor display of that set was coming in, and that we should come in to look at it in person just to confirm it's what we expected. We went in the next week and sure enough we still loved the set. I asked the same salesman what the timeframe was for our set, and he said, "3-4 weeks from the date of order (June 5th, 2017)." We left and awaited the call. July 4th week rolled around, and I thought it was odd I still had not heard anything so I called in July 5th to check the status. The lady who answered asked for my information and then said she would call back with an update. When she called back she notified us the building warehouse shuts down the whole week of July 4th, and that she was sorry we got caught in that delay. She assured me the furniture would arrive no later than July 15th. Well... July 15th came and went, and we never heard. So on July 18th I called in and got the same questions asked and assured I'd get a callback when they found out what was going on. This time I got a callback from the original salesman and he said, "I'm calling you to let you know the warehouse ran out of all those sets and is having to build more. In that process they are waiting on a couple pieces to finish the set." I immediately called back and asked what the new eta would be. He told me, "well the parts they said won't get to them until August 6th, and then they need to assemble the rest of your set. We are estimating August 25th for arrival." I obviously voiced my displeasure, and reviewed my paperwork to confirm I could return my order for a full refund of the $3,500 purchase price we made back on June 5th. When I asked about that the salesman replied snarkely, "You can return it but what are you going to do about furniture?" Really!?!? I told him my wife and I would piece together a set through another source. He had no further comment about that but asked if we would keep the order if he could bring in the pieces that are done. He said there were two nightstands and a dresser done, but the bed frame, vanity, and additional pieces were not. They offered to loan us a "basic metal base" for our bed until the rest came. I declined, and here I am today going in to cancel my order for a refund. I would never "borrow" from a furniture store first of all, and second why is it that nobody was checking on orders and keeping customers up to date with changes?! I had to fish every ounce of information out of them at every turn. I don't want a partial bedroom set, and I don't want DuBois hanging onto $3,500 cash when I receive nothing in return for over two months!! June 5-Aug 25 is 12 weeks!! This could have been avoided with basic customer service skills like tracking your customer orders, and keeping your customer up to date! To add icing on the cake the salesman notified me it happens to "10% or so of our orders and I'm sorry it happened to you." Really!? 1 in 10 or even possibly worse odds of this happening to your clients!? That's awful, and something you shouldn't admit! My advice? SAVE YOUR MONEY AND TIME! Don't risk being the 1 in ten or worse that gets what we got! DuBois is making some sweet interest off of suckers waiting 12 weeks for furniture they paid for! First and last purchase... maybe try some customer service, or screen your wholesalers so you're not disappointing 10% or so of every client walking in your doors. Grade: 0. Not even worth a letter grade... this is like signing up for a class you never attended! Total and utter failure.

Took my favorite necklace for repair. They did it for FREE while I waited less than 5 minutes…read more Excellent customer service!!

How does my ring weigh less then when I dropped it off ?!?!?! Smh ,now I have to get my diamonds…read moretested to make sure they didnt swap mines for fake ones !!!!

I cannot say enough good about this business. All employees that I have come in contact with have…read morebeen extremely helpful, informative & kind. I'm new to the cricut world & the owner not only helped me use the heat press, but put on a movie for my toddler so that I could finish the task. This location also has toys so that your littles can play while you shop their awesome inventory! I recommend shopping here over other craft stores for the customer service alone. The prices are great too! Thank you S2S for going above & beyond & keeping the goal of the owners being in the stores working the floor. It truly makes a difference!

We wanted to change out our great room sofa and chair for ones with motion. We looked around Waco…read morefor a full service, high quality retailer and Furniture Center was exactly what we thought would be best for us. Shirley was most helpful and we were able to find a great solution that was exactly what we wanted. After looking at a multiplicity of fabric options, we placed our order and look forward to our new great room. I would suggest Furniture center as your best option in Waco! JW

I have worked for the Brewer family for many years because they sell quality furniture and I know…read morewhen I sell to my customer they will not be forgotten later if something goes wrong. With Robert Brewer the customer comes first in all aspects of doing business with that customer. Not a day goes by that a customer tells me that they have traded with the Brewers for over 30 years.

drove up and found this place by accident. Beautiful things a lot to look through very good help…read moreand found absolutely the perfect piece of furniture and he was very accommodating in making arrangements for me to make it mine. Will definitely be back he has a wonderful eye and esthetic as well as a sense of humor.

Store owner refuses to wear a mask and has total disregard for the safety of his customers. He was…read morekind enough to contact the connecting store to ask the owner if I could shop her store, where I purchased many items. However, part of my order was not put in my bag after I paid for them. The store owner refused to call me back, and the owner of Homewreckers was able to retrieve the item for me. Upon picking them up, he verbally attacked me, stating I text him political messages - which never happened. He refused to let me show him my phone text messages. He continued to curse at me and would not give me my purchase without saying "please" to which I replied "please and thank you." He cursed at me, threatened me and stood outside the door glaring at me until I drove away. Other customers were in the store while he yelled at me. I never sent ANY political messages and to be accused of that is very offensive! This was so unexpected - I just arrived to pick up the item I purchased, only for him to make me beg him to get what I had already paid for, and what was not even his! Very unprofessional behavior! "You don't know who I am, you don't know who you are messing with!" He even threatened to call my boss! For what? To pick up items I purchased that he wouldn't return to me? All because he thought I sent a political message to him on a text message? He could not show me any such messages. No antique shop is worth all this! I will never be back!

What an amazing furniture store. The BEST customer service we have ever experienced. They didn't…read morehave what we wanted on the floor so they pulled out catalogs and went through them with us until we found exactly what we wanted. We also got outdoor furniture. They delivered it the SAME DAY. And it is gorgeous quality pieces. We have already purchased two more items and will be loyal customers. So impressed

Well I first bought my mattress set from there still in good condition told the manger about my…read morehusband band got a nice set for a reasonable price and the bed is constable my.dinette set beautiful and reasonable.will still buy my furniture from furniture Oulet.The staff there is so understanding and they show compassion and will work with you.I love their furniture and not all their furniture not used and I love the quality.nice reasonable good quality furniture.LoveThem

I've gotten a couple knives from Cory that we use often and we love them…read more I've also had embroidery done for some of my work shirts and aprons, the work was awesome and he picked great colors for me! Just tell him what you need and he will take care of you!

I am in love with the jackets Cory embroidered for me! He was very fast and went above and beyond…read moremy expectations. This was a gift for my students and they LOVED them. I might have to get one for myself. Cory is very nice and super easy to work with. Will definitely be using Beyond in the future for my embroidery needs!

This place is great. I have built every cabinet in my house with wood from this place. They have so…read moremuch to choose from. Their employees are always very helpful and they pricing is great! If you're looking to build something and need some quality wood go here. Lowes and Home Depot are a complete ripoff. These have the good stuff!

Great folks to deal with. Manny and Carlos go out of their way to make sure the customer is taken…read morecare of. It was more convenient when they had the warehouse in Waco, now have to order a day ahead of time. But, Manny and Carlos really work hard to get the products to us. They will even call when they are ready to be picked up. Now there is some fellow name David, but I think he just takes naps in one of the offices.