A bit late for this review, went in having no clue as to what I wanted! Working with the ladies they made several suggestions and helped me create the perfect gifts for my fiance. Craftsmanship, quality and customer service are second to none! read more

Frame-It - Signed Osmond pic - Art Galleries Near Me - Salt Lake City, Utah

See all

I ordered a gift certificate as a Christmas Gift. Received the certificate within a week. The "TO" and "FROM" sections had the names reversed and mis-spelled. When I called them about the error the person who answered was rude, and belligerently confrontational. Her answer was "Well I didn't make the mistake, it was someone else here". Frankly don't care who in the shop made the mistake, this is someone I care about's Christmas gift, and it's wrong. The lack of care or customer service is outstanding. Do not use this business. read more

Perhaps Joshua's encounter was a one-off learning experience? A series of horrible misunderstandings? I was more than pleased with their service. I dropped off a piece a few days before Christmas. I received an EXACT quote... down to the penny. They gave me an estimated completion day but did advise the holiday rush could cause unexpected delays. They only "missed" their estimate by a mere few days and their work is impeccable. It was EXACTLY as we discussed. And with their expertise and input, they saved me from my own lack of imagination. Make no mistake, Frame-It is a great value and its employees take a personal interest in your project. They are truly full service and their volume of business indicates I'm not alone in thinking that. read more

I am writring this complaint purely out of frustration and anger on how I have been treated by Frame It Utah, & the owners Patty Cornwall & her husband Jim Cornwall. If you read on their website their motto says " FAST - CREATIVE - AFFORRDABLE ". I drpped off 3 pieces in September 2014 for Frame it to complete. I had already used them 3 times on other NFL jerseys, and although they were pricey they were done well. The first 2 pieces were 2 feet by 3 feet and conatined 5X7 phtographs froma charity event. The piece they prepared took over 2 and 1/2 months to complete & contained Gray matting ( $20 at michaels) and a silver plastic frame. ( nothing custom or extreme) The charge was $450 each!!!! $937.20 for both pieces despite being delayed, i wasnt pleased with the cost, the delay, and understood the high mark up they had charged me as the materials cots less than $100. That being said i made no fuss and paid in full and left a si didnt have a choice. Patty apologized about not having the 3rd piece done depite in already being 2 1/2 months passed but told me it would be done in a week. Well 1 weeks turned into another 2 months, thats when i recieved the call from Patty that the 3rd piece was complete. I asked Patty " What kind of discount would i be receiveing considering it has been over 4 months. She said " Well the charge is $850, but i will give it to you for $650". I gasped $650!!!! for a 3 foot by 2 foot frame with matting? WTF? I cant pay that thats $200 more that the 2 other pieces i just paid for? I expalined to her that that $650 for something this small was crazy expensive & that I'd rather just come get my stuff. Please remove my stuff from the piece so i can have someone else complete the peice for a more reasonable price. Patty responded "No & you cant have your stuff until you pay us"! and if you dont pay us within 30 days we will sell your stuff on KSL or Ebay. My piece contaned items from the 2014 Masters Tounament including 4 signed golf balls: Bubba Watson, Rickie Fowler, Fred Couples & Phil Mickelson. a signed Masters Flag, News clippings from augusta national and pics...needless to say priceless memories for me. I was stuck.. so showed up the next day and asked to pick up my stuff. Patty was there, she got my piece and brought me my bill...to my surprise the price had gone up...It now said $700...Patty said oh yea, you gotta pay for the name plates. Should i really be surpirsed? I told Patty " That i was very dissapointed with the way i had been treated, having waited 4 1/2 months for my pieces, being over charged, and even having the price upped in 12 hours by $50. This was all after i had already spent close to $5,000 with their company on other pieces. I explained that they clearly did not value my business & that i would pay my bill and go elsewhere, but that i would certainly be telling my story to others about their business practice. Wihin 1 hour JimCornwall calls me on the phone and leaves me a message and demands that i call him. I do, he insists that i come to the shop and apologize to his wife. That i need to tell her she did a good job and make her feel better or else he and i would have issues. I told Mr. Jim cornwall that it is my opinon that I was not satisfied with the absurd pricing, the ridicuous delays, and more importantly that he is calling me demanding that i return to apologize. I am the one not happy here....? He wanted to hear nothing about it, This business is clearly all about them...The CORNWALL FAMILY & ITS PROFIT!!! Jim never even asked how he could make it better it was all about him. I will never do busniness with this company again as they clearly do not live up to their Motto Above.. That being said if you do decide to do business with FRAME IT OF UTAH here are some KEY TIPS TO USE: 1. GET AN EXACT START AND FINISH DATE: If i would have had this, i could have asked for a discount for every day or week that passed. 2. GET AN EXACT QOUTE UPFRONT: I believe this company preys on popping the huge bill on you after the job is complete. at that point they have your stuff and your stucj to just pay it. 3. SHOP AROUND: This business is ridiculously overpriced!! I took my piece to all of the places below and all of the qoutes to re create the piece were between $300-$500. I clearly over paid by atleast $200!!! FRAME SHOPS: MICHAELS (sugarhouse) - Joes Trophy - Mcgees Stamp & Trophy read more

Great customer service ! Good job . Had last minute work project couldn't wait . Price was fair . Poster looked better than we delivered it . Nice people ! read more

Frame-It - Great job ! - Art Galleries Near Me - Salt Lake City, Utah

Not sure where the hate is coming from (Josh L & J.E.'s posts)- but I see these are very old- keep in mind that it's easy to write a disgruntled post to unload your bad day, but it takes time and effort to write a positive one and this place has 5 star reviews on both Google and Yelp! My 13 y/o daughter made a diamond art painting for her best friend's birthday. The canvas was not a standard shape so obviously there were no off the shelf options for framing the piece. All of the ready made frames large enough for the art were out of my budget and that was without a needed matting! I was crunched for time and money. I located Frame-It online and clicked b/c I saw that they could do quick projects. I was blown away by their online gallery and thought they couldn't possibly be in my price range. However, I thought I would just see what ballpark they were in b/c I was desperate. After all, this was the birthday gift for MY BFF's daughter and I wanted to both impress and not have a delayed b-day gift. Lindsey answered the phone had me email a picture of the art piece to her and I explained what I had in mind. I told her what my budget was and when my daughter and I arrived at the store she already had my options pulled out for me ready to go! The deep, contemporary, black frame with a crisp white matte, was exactly what I had envisioned! * I'm trying to upload the photo here but I'm having no luck:(We left the piece there at 2:00 and I was hoping it would be ready the next morning. However, I received a call 2 hrs later that it was finished! My daughter and I quickly drove to the shop and when we saw the finished piece our jaws dropped! We had a custom frame and matting job done in 2 hrs that made her diamond art come to life! We couldn't get over the sparkle that the setting created and this had the wow factor. When my daughter presented the rose diamond art picture to the birthday girl (who loves roses b/c she shares the middle name Rose with her mother) she was almost speechless. "I cannot believe this is actually for me! I will keep this forever!", she shared later with my daughter, while outside of earshot of the others. Later, MY BFF said to me " Holy crap!! How much did you drop on that thing?" I smiled and said "Its my little secret", and instantly knew I'd "nailed it" with this one- & I couldn't have done it alone. Now, this is not my first rodeo, so to speak. I have had many custom pieces framed for our home. It has always involved going through a hundred different matte selections, framing options, painful pricing ( to get a matting, cut style & a frame you're happy with that makes sense), and I never knew what it was like to have that burden lifted. What if you had pros that listened to what you were dreaming of, guided you though the selection process, and showed you how to make your piece as stunning as possible? What if you were shown multiple options for showcasing your art to make it one of a kind in a creative way that met your needs AND blew you away (not to mention everyone that you would show it off to)? Not only is this a family owned business that has served our community for decades (Shop Local!) but the expertise of the staff is uncomparable!! This is not a box store that "does framing too". This is not a frame store that touts its "selection". As my daughter and I roamed the store chatting about which frames we thought would go with our next projects, Lindsey showed us some of the projects being worked on. It hit me then that no way in a million years could anyone except these extremely skillful and masterfully trained artists know what would make these photographs look the museum quality they deserved. Whether you want to preserve and showcase personal items, make that photograph you took in Paris look as magical as being there, or simply make your child's meaningful masterpiece dazzle everyone else- Frame-It will become YOUR place to go as it's now ours. Many thanks to Lindsey and Rhonda. You went above and beyond! read more

This establishment is expensive compared to the competition, but they do excellent work. I received an exact quote, the piece was finished earlier than promised and the end product is BEAUTIFUL. They have an extensive selection of frames and mattes and have been in business for many years. I am definitely a fan! Thank you Frame-It for doing such a beautiful job! read more

These guys went above and beyond when reframing some paintings that had been removed from frames and need to be re-stretched. They stuck to their original price despite having to do a whole lot of additional work that wasn't originally anticipated and completed everything in a timely and efficient manner. Would thoroughly recommend! read more

These guys are amazing! I came in after breaking a friends picture frame and they helped me out right away. They were very sweet and offered multiple options for what I needed. I highly recommend this place! read more