I have lived in Smithfield for 33 years. Been here my whole life and I have been eating at this fox's location for the lifetime of this franchise. Whoever owns this place has really run it into the ground service wise. We ordered a big pizza that took 2 hours and after that long I had to call and come pick up the pizza myself because they couldn't have it delivered right down the road for over 2 hours. Once I got to the store the employee argued with me on whether my pizza was there even though he just told me that it was. I could see my pizza in the back. After 10 minutes he finally realized it was there and gave it to me. Through this process I was hung up on twice. I will not be ordering from here ever again. Congrats new owners. You just lost all those years of dedicated customer support. If you do not make changes to your staff immediately you will go under read more