Summer of 2024. After changing the springs on the muscle car I've owned for 30 years (always doing…read moreas much work on it as I can, myself,) it needed a front end alignment. Front end alignments is one of the things I pay experts to do. Accurate was recommended to me by a shop local to where I was living in Neenah. I scheduled the alignment and took it in. They found that both of my upper ball joints and one outer tie-rod had play and needed to be replaced. They weren't AT ALL offended or bothered that I wanted to change the parts myself, then reschedule the alignment. After I changed the parts, which were indeed bad, I rescheduled the alignment, and they did a fine job. I found the shop to be clean, efficient, professional, and competent.

I really don't want to write bad reviews but I feel as this one is a must. Recently took my F-250…read morein to have a rattling noise diagnostic. After them having it for three days the said my differential was one it's way out. I wasn't looking to spend to much money on it so I asked if they could just seal it back up and I'd pay for the services. Few days later my neighbor heard the noise as I drove past and he informed me that it is common for the parking brake springs to break, causing the the pads to wiggle within making that rattling noise. I was able to just remove the pads since I don't not need a parking brake and the noise was gone. None the less I am newer to the Fox valley area and I will not be returning to them.

The staff is super kind! They explained everything! They took care of my tires and with such…read moreefficiency, it's so nice to go to a place that is so professional. Every of the gentleman were so happy and kind.....

I don't live in Wisconsin, but I came to this Discount Tire for an emergency situation after my…read moresteering wheel suddenly began shaking. I had a 5+ hour drive home that same day and specifically requested that the wheels be balanced and the one bad tire be replaced. Initially, they declined to do what I requested. After speaking with my dad over the phone, they agreed to replace a tire. However, once I got home and we removed all four wheels, we discovered that the tire they replaced was not the tire that actually had the issue. They had also added a significant amount of wheel weights to the problematic wheel without explaining this to me. All four of my Michelin tires had been balanced within the past year and previously only had a small amount of weight on each wheel, so seeing that many weights added to a single wheel was concerning and appeared to indicate an issue with that tire. What was most frustrating was the lack of communication. The staff appeared to focus on some existing cosmetic damage to one of the rims and suggested that may have been the cause of the vibration. They also informed me that the problem would not be fully resolved, which left me wondering why the actual source of the vibration was not addressed. The steering wheel shake disappeared for roughly 350 miles after I left, then returned. I understand they were likely trying to help me get home safely, but I left feeling that my concerns were dismissed and that the root cause of the problem was never properly addressed. For an emergency situation where I was relying on their expertise, the communication and diagnosis were disappointing. I do want to add that the staff were very friendly, professional, and quick to help. Given that I was dealing with an unexpected issue while traveling, I appreciated that they got my vehicle into the shop right away and worked to get me back on the road as quickly as possible. My disappointment is not with how I was treated personally, but with the communication and the fact that the underlying issue was not properly identified or resolved.