switch and bait. lie about price. i left. no thanks. i had to get ride back to airport. rude they think they got you because you're stranded there. huge insurance quote not in advertising. read more

This company is garbage. Don't bother with even wasting your money. First red flag was all of their cars look like they have been through the ringer. Normal inspect every dent and ding before walk sign anything. Second red flag was the customer in front of seemed to be going through the same thing I went through. She looked extremely angry. I get to the counter and I purchased the car via online travel website. 20 bucks a day! Great! Reasonable, add the insurance via the travel app. Great. All good! Get to the counter. Dude straight up says nope your online insurance is not good enough. You need to have more coverage and I explained but that's what I bought the internet insurance for. The toothy smiling fool says it's not enough and says that the cost was going to go up... unless I ditch the Travel site and use their prices for a "discount". I frantically try to cancel my order expecting to save money but the fools said it would be a total of $320 . Plus a $700 deposit for a total of 1020. Nope. Took my documents and walked out. Don't waste your time.... read more

worst place to rent a car i was happy cause i had book a 3 days rent $54 for 3 days total of $87 dlls including insurance ofered thru their web site nope when got there insurance i had bought was no good $ 178 dlls for 3 days thats double the amount so i was there already end up paying $138,43 for 2 days what a repo and now i have to try to get my money back from insurance paid thru travelocity do not waste time and money walk away read more

One of the worst of the worst. Didn't have my car when I arrived. Tried to switch me to another type of car, but the process took over 40 minutes. Eventually, I just took a taxi to the hotel. Fox is 1 of the worst car-rental companies. Their prices are low, but their customer-service is terrible and they almost never have what you reserved. Avoid them like the plague . In Guadalajara Fox belongs to a consortium of Car rental companies read more

Never rent a car from mex rent a car, i paid 74 dollars thru an online broker stating that i only had to pay 75 dollars more when i picked up my car, i end up paying 250 dollars more for a toyota yaris, $325 for 6 days, their full of lies, i was only supposed to pay $150 read more

Fox Rent A Car - Car Rental Near Me - Guadalajara, JAL

If I could give them a 0 I would. Tried to tell me my car was excessively dirty from interior and i had to pay $600 pesos for them to detail. It wasn't too dirty anyways I drove out to get a car wash which was only $55 pesos. Can't imagine how many people they take advantage of. Imagine your late for your flight you'll pay all their ridiculous fees. I tried telling the guy no one explained to me about cleaning the car, they where very adamant about me getting full coverage with them but at no point did they say hey don't forget to wash it and the worker rudely said I should of read, well they put it very sneaky into the document where your concern is any scratches the car has and make you sign and then below the signature portion they attach a very vague verbiage. read more

**SCAM** They do not honor your internet insurance, even if you buy it in their own web page. I saw how their scam operates, they lure you with rental prices about $3 to $10usd per day, now when you are in there, on their screen, they click on "modify reservation", un-check the insurance you selected online, save, modify again, and they re-check the same insurance again, and surprise your rates goes to the sky, around $70 to $80 USD extra per day and now they get insurance commission. In mexico by law the liability shall be included in the rental price, if you call the law, they say, yes but that just covers $350,000 USD and we require $500,000, BS this is not true, they just want to sell you double insurance and double commission. I had to pass through every single rental company in there, and all do the same, including big brands like budget and avis, budget even want to sign a paper to waive that your FULL COVER insurance is not FULL, that your windows are not cover, that scratches are not cover, that pretty much 99% of what happen to a car is not cover. My recommendation, use UBER, in GDL is dirt cheap and the drivers are very polite. if you shall have a rental car then use ALAMO but do the reservation including insurance online, they are more pricier but they tell you the real prices, I saved at the end of the day like $45 per day, and without hassle or problems. Your credit card insurance, your corporate insurance, nor your USA insurance will not work in mexico. also get full cover, so they don't try to scam you for a scratch 1hr before your flight. read more

I'M so confused on why so many people give Fox Car Rental such bad reviews. I have rented over eight times ( six times from the Guadalajara Airport) from this company with no problem. My advise would be to take tons of pictures, buys the full coverage insurance and be patient because there will be about a half hour to an hour wait. Customer service in México is not the same customer service as the United State, Just as an FYI . read more

Fox Rent A Car - Last car I rented from Fox Car Rental in Mexico - Car Rental Near Me - Guadalajara, JAL

Slow service is nothing compared to what you get at their counter. Calls are handled clumsily, even as they're "serving" you. We called two days ahead specifically to make sure the car we needed would be ready, as there had been a change on our reservation. On the phone there was no doubt our car would be waiting for us. Turns out it was... but --why not-- in Guadalajara City, which is at least 30 minutes away from the airport. Instead of just facing it and explaining outright, they were just playing us the "it'll be just one moment" routine for a full hour! The car was delivered to us 2 and a half hours after landing and in the city, after they gave us a smaller car to drive into town. The car itself, wasn't bad. The people at their call center tried to be helpful (they get the 1 star). Avoid like the plague if in a rush --or, even better, avoid altogether! read more

Horrible service. They have a contract with Travelocity and Expedia. Those agency charge you for insurance that does not cover a 3rd party cars. Therefore when you get to the rental place it is mandatory to get a $16 a day insurance w an $800 deposit. Real good scam. read more

Don't rent from this place, we were on vacation in this great town and thought we could get a dependable vehicle from this company here is what happened: We got from the plane and were shuttled to there office when checking out the vehicle they tried to upsell us all kinds of coverages totaling around $300 for a 5 day rental, the vehicle was already prepaid thru expedia and then we tried to give him our Gold American Express card for the deposit they told us NO AMERICAN EXPRESS CARDS only Visa or Mastercard I think this is against there agreement with American Express or Franchise!!! All this took a while then they put us in a 85000k Hyundai that looked like it went thru an offroad race and was all beat up also the emission light was on and they told us not to worry and that they did not have a scanner to shut it off.. This was one rental I don't want to remember ever.... And I will never ever rent from Fox again and we rent vehicles all over the world HT read more

I am soooo disappointed with this company. I showed up after my flight to pickup my rental. I booked through Expedia, purchased additional Insurance. Everything was prepaid and good to go, BUT they said my insurance was not valid through them and I had to purchase their insurance for $104.00 (DOLLARS) and that I would need to leave a $2,500 (DOLLARS) deposit. He also, told me "I am telling you now that when you turn in the vehicle I am going to charge you anything I want for any damages I feel like charging you for." I felt like he was trying to take advantage of me and that was a horrible feeling. I went down to Hertz and as easy as 123 rented a vehicle at a fair price with 100% coverage. I was so glad I did not fall for the scam. I am on the phone now with Expedia filing a complaint . read more

****First off I want to start by saying that I signed up for Yelp just because i wanted to let everyone know what a shitty rental company Fox is**** Fox Rental Car is a complete scam! I booked a flight and a car rental package through Travelocity where I also purchased a collision car insurance for $88. Once I picked up the car, they offered me car insurance for the vehicle where I then told them that I had purchased it online. I gave them my voucher and they said it was not valid because they were not affiliated with Travelocity therefore it would not cover any damages done to the vehicle. Not only that, but that they would not allow me to take the vehicle without their own private insurance. I was given two options. One, I could pay $150 for liability and $600 would be on hold until I returned the car or two, I could pay $300 for full coverage and only $100 on hold. Mind you, everything is on a credit card. I ended up getting the full coverage. We did a walk thru inspection of the car where I also took pictures of the car (something I highly recommend). A week after, I returnedT the vehicle in Guadalajara. They claimed there was a crack in the bumper and that I had to pay for the damages. I reminded them that I had full coverage on the car but again it wasn't valid because I didn't report the damages ahead of time. After an hour of arguing back and forth, I threatened with canceling my credit card, where they then said they would "let this one slide". I will never do business with this company again and I urge to do the same!!! read more

no renten carros de esta compania. te cobran mucho por el seguro del carro. nos cobraron $13,000 pesos por 2 semans de un carro chico ! por favor no gasten su tiempo con ellos. please do not rent from these people. they will charge you the insurance on the vehicles. for two weeks on a small compact car i was charged almost $700. please dont waste your time with these people. trust all of us!! read more

I wish i can give 0 stars!!! I made an online reservation for a car, I just arrived and they said they didnt have any available cars!!! Its 2am and now im riding in a taxi (scared by the way). I called Fox Rent a Car previous times to make sure this wouldnt happen to me!! I am so upset right now!!! Horrible Service!!!! read more

I was very frustrated with Fox Car Rental. They didn't have the vehicle I had originally requested which would have been similar to a Ford Escape so they offered me a Toyota Rav4 which according to them was a premium vehicle and charged me an additional $400 from what I was originally going to pay. Made me put full coverage on the vehicle. Customer service was terrible. My overall rating for them would be a 0. read more

I am not picky when renting a car, I also understand that renting a car out of the US is a little more difficult. However, the staff in Guadalajara Airport I have to say was really unpolite, slow and use intimidation tactics to sell their insurance. In order to get their commissions, they try to scare you with all the consequences of an incident... I decide to "be brave" and keep my already bought insurance plus insurance throug myCredit card coverage and the agent was not happy.. he wanted to put a hold on my card for $3,000 USD. they just want to leave you with no other option than paying them $300 USD for the insurance.. the car rental was $50 USD. at the end... the car was fine.. my bank never authorize the hold and save those $300USD on an insurance I never used.. oh.. and the agent did not get his commission.. never using Fox again.. read more

This is MEX rent a car connected with FOX rent a car. Totally deceiving. I booked an SUV and I was given a small KIA with worn tires and big dents on the door. Reservation was at 7:00pm and I was given the car at 8:50pm. They harassed you and I mean harassed you about their insurance even if you have your own. If you don;t buy theirs, they take a $2500 deposit. Upon returning the car, everything was okay, remember this car had dents already. They couldn't mark anything that wasn't already marked so they found a tire with "bumps" the tire was in the same condition I received it. They charged me $150 dollars!!! They are thieves so please save yourself the troubles that could ruin your vacation and rent elsewhere. They would rather loose you as a customer forever but rape you while having the chance. Also, when you return the car, the transaction takes place at a different "office" a small room by the parking lot, this way the incoming victims in the main office don't hear how they will be robbed once they return the car. I wish I read the reviews prior to booking. read more

if i could select 0 stars i would !! the agents there over charge do not use this company they will rip you off if you have a foreign drivers license . read more

I have rented twice in the last two months from Fox. I have been treated beautifully both times. I wanted a particular car because I drive one at home, and they offered to wash it while I waited as it had just come in. This trip I had to swap for a van for two days of my trip, then return and get my original. They understood, and treated me like family. I'm from Indiana, supposedly a place with great hospitality, but this experience in Guadalajara was astonishing. I had expected to argue about insurance (because of other reviews) but they were straightforward and explained everything in excellent English for me. DO NOT rent from a aite like Expedia as their insurance requires a HUGE deposit here. Just rent from Fox directly. I suggest you call the Guadalajara office and speak directly with them for your reservation. I will be making a lot of trips here, and I will always rent from this company. I noticed Budget next door never had a customer the whole time I waited for my car to be washed. Thanks to the staff for making things easy. read more

horrible car rental place and worst customer service! do not rent from them alot of hidden fees and charges