My boyfriend and I stayed at the Will Scarlet cabin and we had a really fun, relaxing time. The…read morepeople there are really nice and helpful with our first experience. I do recommend this place

Have been staying here for years. Property is beautiful, cabins super clean. Owners so helpful…read more Highly recommend!!!

Was refunded for my cancellation except for a $35.00 "administration fee" which I had to dig into…read morethe 12-page contract to find. And this was 19 days after I cancelled the same day I booked. If I had not called, I would most likely not have gotten anything back since they switched computer software. It's funny how places like this make you book and pay and THEN they send you a contract with the additional details not found on the website, This includes VRBO and Air BNB by the way. As I said before - sticking with hotels from now on.

"Professional" pictures are deceiving. Old and not well maintained. Not very clean and multiple…read morethings not working. Had to run ac on 58* with 4 box fans blowing full speed to get temp to hold at 78* during day. Read my review from June 19-22. Don't waste your $ and precious vacation time on this company. There are many lovely cabins to rent for the same price , or less!

I LOVE cozy cabins. They have always treated us well and we recommend a lot of visitors to Ruidoso…read moreto Cozy Cabins. Please don't get them confused with anyone else. They are across the street from fire department and pool. We've stayed at Papa Bears cabin on Juniper road, and it was great!!! Perfectly stocked and spotless. The staff at Cozy cabins is wonderful and super accommodating. You get no hidden fees and no rudeness. I highly recommend them!

I have used cozy cabins for years, they have a great variety of properties, and I've always…read morereceived great service. I also had an issue with Covid last year and thought they were really reasonable with the cancellation? Maybe because I'm also a business person, but I think some of the reviews are shooting the messenger regarding Covid! Thanks Cozy Cabins staff!

Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

Stayed 3 nights everything was great. Wood burning fireplace was nice to sit by and relax. Nice…read morearea to walk the roads and enjoy the pines. Looking forward to another trip soon.

We visited Story Book Cabins as a group of 24 people staying in five cabins total. The staff was…read moregreat, the cabins were immaculately clean and had everything stocked we needed! We loved being able to walk to each other's cabin and still have the privacy of our own space. We all look forward to returning in the future.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

Jeff, Monique, and the whole team were incredible to work with. My situation was unique in many…read moreways but they were there with me every step of the way. I was always informed of anything to do with the sell of my home and never had to wait long for any response. The issues that would come up were resolved quickly and in a very supportive manner. I will be recommending Jeff and his team to anyone looking to buy or sell a home in the area.

Jeffery is a dream to work with. He knows the answer to most any question you may have not only…read moreabout the property but the community, rentals, and amenities. He has excellent tips on decorating or remodeling and perhaps what I love most about Jeffery is how honest he is. He lets you know right away by action that he is on your side. Jeffery is a rare find, fun to work with and deserves our business.