My boyfriend and I stayed at the Will Scarlet cabin and we had a really fun, relaxing time. The…read morepeople there are really nice and helpful with our first experience. I do recommend this place

Have been staying here for years. Property is beautiful, cabins super clean. Owners so helpful…read more Highly recommend!!!

"Professional" pictures are deceiving. Old and not well maintained. Not very clean and multiple…read morethings not working. Had to run ac on 58* with 4 box fans blowing full speed to get temp to hold at 78* during day. Read my review from June 19-22. Don't waste your $ and precious vacation time on this company. There are many lovely cabins to rent for the same price , or less!

We stayed at the Deer Medows and Wildflower cabins in Ruidoso NM, checked in on November 8 and left…read moreon November 13, 2022. My husband passed away the end of August and we had a cruise booked that week to celebrate his birthday (November 9th). I cancelled the cruise and booked this cabin so my family could be together that week. The management company was very helpful prior to our arrival but not after we arrived. Twice I have requested a call from the owner of the management company, and they will not call me back. I would recommend that you go to the management company's website and read their reviews. It looks like about half of them are bad and complain about how rude the management company is. Mountain Air Cabin Rentals. This was our experience with them too. The management company's manger told us that the cabins are only "deep clean" twice per month, give the world we are living in I would expect the cabin to be thoroughly cleaned between each guest and you pay a cleaning fee. The cabin is in a very nice area and centrally located to town but still feels like you are in the mountains. The cabin is nicely decorated, the kitchen is well stocked with dishes/pots pans etc. The beds were comfortable. The gas fireplace is a nice touch, so you don't have to mess with firewood and ashes. It was an accumulation of things that made the trip not enjoyable. The pictures are very misleading as to the size of the cabin. When we arrived, the cabin was not clean, not the end of the world, so I cleaned it. The floor was not swept, and the rug was filthy. I swept and wiped all the counters down and washed the dishes (not knowing if they we clean or not). The shower curtain was moldy. There were huge cobwebs in the bathroom and long black hairs in/on the tub and shower surround. The hot tub cover was broken, and it took three people to lift it (it appears that it is only missing two screws), the hot tub jets only worked on low. The shower in the small cabin did not work, which makes me wonder if the tub was even cleaned. The maintenance guy was great and came out twice. There were no blankets on the beds, just a sheet and light bedspread and only sheets for the hide-a-bed. The Short-Term Rental permit in the cabin had expired over a year ago and was only for 6 people, I did not see one for the smaller cabin. There were piles of black dog hair in the cabin and trash under the couch. All of that was a disappointment but the thing that made the stay unpleasant and unacceptable was the Hide-a- bed couch. On the Thursday the last two of our group came in and were planning on staying two nights. And we were getting ready for bed and pulled out the bed only to find it was filthy and broken. The plastic mattress had pee and what appeared to be blood stains on it and stunk. The bottom section of the bed was broken, no support for the mattress, wires sticking out, they had tried to duct tape it back together. I called the management company, the "manager" came out. She would not even look at the things that were wrong. All she said was that the hot tub cover broke three guests ago and "since this is a mountain resort town" that there was not a repairman or a place to replace it and they were aware that the hide-a-bed was broken and that they were very expensive and not locally available, so the cabin owner was looking for one. She also said that in the listing the listing that it was only to be used for kids. The listing stated that it will sleep 8 adults nothing about kids. Why would anyone let kids sleep on the bed in those conditions? They could easily fall through the end of the bed and seriously hurt themselves on the wires that were sticking up. She also said that no one would think that adults should sleep on hide-a-beds. She said our two opens were 1) pack up and leave tonight or 2) take it as it is. Wow!!! I had to spend an extra $380 to get a hotel room for two nights since the bed was not usable. They were not the cheapest nor were the most expensive, I picked them for the location and the hot tub (which was a disappointment). I could have spent less money for one without a hot tub. The manager also laughed when I told her that I would be reporting this to VRBO, her response was they will not do anything. I do find it interesting that they have changed the listing to say that the couch is for "kiddoes", I have screen prints of the listing before the change. I will never stay at one of their managed properties again. I will be requesting a refund.

I have used cozy cabins for years, they have a great variety of properties, and I've always…read morereceived great service. I also had an issue with Covid last year and thought they were really reasonable with the cancellation? Maybe because I'm also a business person, but I think some of the reviews are shooting the messenger regarding Covid! Thanks Cozy Cabins staff!

I LOVE cozy cabins. They have always treated us well and we recommend a lot of visitors to Ruidoso…read moreto Cozy Cabins. Please don't get them confused with anyone else. They are across the street from fire department and pool. We've stayed at Papa Bears cabin on Juniper road, and it was great!!! Perfectly stocked and spotless. The staff at Cozy cabins is wonderful and super accommodating. You get no hidden fees and no rudeness. I highly recommend them!

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

My family stayed at the wild mustang cabin this past weekend. The hot tub was really nice! The…read morefront door keypad lock did not work. We had to call and they remotely opened it. Not the end of the world. The inside of the cabin was supposedly "deep cleaned" but... it was not. The cleaning fee was $200 and nothing was actually clean other than the floors and bathroom. The carpets were nice and vacuumed and the floors seemed swept. That's about it. We were cooking dinner and found many dirty dishes while cooking. We reached for a pot and opened it to find a moldy old steak. We called management but they weren't there because it was around 6 pm. I just wouldn't book with hummingbird again. Noisy water lodge in ruidoso has the best cabins in my opinion. We stay in ruidoso frequently but this was a disappointment. Please clean your cabins better. *i want to add it takes them 15 BUSINESS DAYS to release your deposit you pay. What a joke. I've never seen a 15 day period before a DEPOSIT is released.

Stayed 3 nights everything was great. Wood burning fireplace was nice to sit by and relax. Nice…read morearea to walk the roads and enjoy the pines. Looking forward to another trip soon.

We visited Story Book Cabins as a group of 24 people staying in five cabins total. The staff was…read moregreat, the cabins were immaculately clean and had everything stocked we needed! We loved being able to walk to each other's cabin and still have the privacy of our own space. We all look forward to returning in the future.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

Jeff, Monique, and the whole team were incredible to work with. My situation was unique in many…read moreways but they were there with me every step of the way. I was always informed of anything to do with the sell of my home and never had to wait long for any response. The issues that would come up were resolved quickly and in a very supportive manner. I will be recommending Jeff and his team to anyone looking to buy or sell a home in the area.

Jeffery is a dream to work with. He knows the answer to most any question you may have not only…read moreabout the property but the community, rentals, and amenities. He has excellent tips on decorating or remodeling and perhaps what I love most about Jeffery is how honest he is. He lets you know right away by action that he is on your side. Jeffery is a rare find, fun to work with and deserves our business.