Stay away! I was a…read moregood customer and spent literally tens of thousands of dollars over a 15-year period. I always took the advice of Dr. Otka when it came to the care of my 15-year-old Carin Terrier. I have had many animals in my lifetime and have been fortunate to have had the care of incredibly passionate veterinarians. This is the worse experience I have ever had. The morning of my dogs passing, although they were open Dr. Otka would not take my call and two years later never called to apologize or send his condolences. Dr. Otka and I had discussed many times how he would be willing to come to my house if needed to take care of my dog's final care ANYTIME! He said he was more than willing to do so. He has been a disappointment to say the least. A bad character is marked by selfishness, arrogance, and a person who puts their personal interests above ethical consideration. This is a perfectly polite way to describe Dr. Otka.

Do not sign anything and or enjoy being sued! You can see for yourself in the New London case look…read moreup how many people Critter Fixer "Noank-Mystic Veterinary Hospital" has sued. He does it under an alias so no one finds out. I bought a kitten in for simple shots, they presented me with a contract for an outdoor cat and had me sign before they would treat my INDOOR kitten. Once I found out that almost everything on the list wasnt necessary for my kitten, I tried to back out and HE SUED ME. Even after I asked many times to be billed for only what services were provided. It's DISGUSTING to do that to people Dr. Otka. Not just be. See for yourself in the case look up for New London and Critter Fixer. The girl at the desk is nice, thus fooling you into thinking youre in good hands. I posted a review on google and his tech responded calling my purebred devon rex a barn cat. They also have their friends post reviews so that they seem top notch when really its trash. I also have proof of that. AVOID THIS PLACE AT ALL COST!!!!!! CONTACT ME FOR THE ABUSIVE EMAILS SENT TO ME BY THE DOCTOR AND HIS STAFF

If I could give this place zero stars I would. They are is more focused on money than actually…read morecaring for animals. I was incorrectly told my dog hadn't been seen in over a year so they could justify charging me for an exam just to get her routine yearly allergy shot. When I proved that wasn't true, they came up with another excuse. Every single visit turns into an attempt to add more unnecessary charges to my bill, even when I've clearly said no. It feels very dishonest and pushy. I would not recommend this animal hospital. Find a vet that actually cares about your pet--not just your wallet. It is exactly why we switched!

$$$$$ thats the only buisness they are in The way the tech…read morespoke was extreamly demented! I felt like I had entered into a coercive control chamber! I train dogs for EC@D since I was in middle school and I will be damned if anyone ever makes me feel like I do not care about every member of my family my fur family included ! I mentioned I am working on a budget so they could know we are going to do all necessary things and so they know not to upsell all the unnecessary bells and whistles....i was trying to make sure my money was being spent on the right things to have the best answers and results ! $900+ later and all I have is bag of over priced meds and no answer as to what's going on ! looked up meds on chewy. C*m and they were 1/4th the price I think my questioning of could this be the [ LIBRELA ] that you guys are giving him may have triggered a need to defend the drug and blame the dog ! !! The Tec responds and says Ohh no rep was in last week to address the pouring in concerns about terrible side effects - it's not the drug it's all the dogs have issues and people want to blame the drug !! * I'm sitting there like - yeah ok and OxyContin was not addictive! According to the drug company and the reps ! like huh ( so upon further investigation about this drug [ LIBRELA ] -ZOEITS (global animal health company) they are offering checks to people who's dogs are dying and sick because of their drug they are trying to pay these people off & trying to stop them from publicly suing ) be a animal advocate not a drug rep! If this many dogs are showing the exact same problems after the exact same shot like come on I don't have to be a rocket scientist to see this is not good! Drug companies don't go around just giving away money !!

We have an awkwardly nervous, and crazy rescue dog, that I'm POSITIVE somehow has doggy PTSD. He…read morealso has some sort of ADHD, which makes it impossible to get him to pay attention, or get his focus on one specific thing like dinner or late night potty trips. He also has a hard time with strangers, so we were resigned to think we would never get away from the house due to his issues. Once we were forced to look into dog-sitting for an event we were required to attend, we realized finding someone to look after him was imperative. After emailing back and forth with Crissy, we set up a time for them to meet at our house, to see how they got along. Carson was his typical shakey, barking self, but Crissy's easygoing nature made his nerves settle down and he eventually took to her quite enthusiastically. Crissy has dog-sat for us on multiple occasions, on day trips and weekend overnights, and every time we returned, we came back to a happy dog, and a safe house. I feel confident leaving our lil guy in her capable hands, and will continue to do so. I highly recommend her to anyone with pets, and especially people with pets who have special needs, are old or injured, or have issues that put them out of the possibility of putting their lil friend in a kennel. Prices are reasonable, with prices by the hour, or by event, such as a one hour visit being $28, or an overnight with a mid day walk being $68. Absolutely worth it, Crissy is talented and wonderful, and will remain with our family for as long as possible.

Our dog Chico is older and needs some help. Crissy learned what he needed and took great care of…read morehim. She rarely saw the cat (no surprise), but knew she was here because the food disappeared. She emailed us progress reports. Everything was perfect when we came home. We couldn't be happier with how everything went. So happy with everything; thanks Crissy!

After more than a year and a half and a $6,000 emergency, I was still treated rudely by staff…read more Enough is enough. Switched to Norwichtown. Everyone is incredibly friendly.

I had an appointment for a new pet who was sick but it was scheduled a week out. They have sick…read morevisits available but charge $150 if you want to take one. If the doctor is available why charge extra for an appointment. I found a Vet much closer to home who was the most thorough and considerate Vet I have had in years. His pricing was also the lowest I have had in years. Everyone deserves to be paid for their skill set but not always at the expense of highest price!

I would like to share my incredible experience of Rhodes Collar. We moved to Connecticut from…read moreArizona in January of 2025 with our poodle puppy Curtis less than 1 year old at the time. Immediately my cousin told me that this was the best school for dogs in the area. She was right that is for sure! My husband and I started taking our puppy to Rhodes Collar immediately and worked with Michelle on dog obedience skills in both private lessons and group classes. Curtis was able to get involved in a group class entitled Good Citizen Skills. He passed the class thanks to the excellent training from Michelle and owner Glenna and there continued patience with us as new owners of Curtis. We are still taking classes with Michelle and working on more advanced skills now, we really enjoy the classes. The staff are all amazing, Linda helps Curtis with the after school program, she is incredible, Maureen is amazing and helps with so many areas of running the school, Rileigh is also amazing and helps us when we need to board Curtis though Custom Care. We feel 100% confident that our puppy is safe and treated well when we go away, we get pictures and videos of everything he does at school like report cards or when boarding at a staff's home. Staff are always available in a on text and honestly this school is so amazing that my husband and I agree we are better dog owners since going to Rhodes Collar, we plan to be long time customers and are forever grateful to them. Many thanks Rhodes Collar for all you do.

They are magicians with your dog - every school day George Michael can't wait to get to class…read more He's become the most social, mellow and wonderful dog I have owned, and I think a lot of it has to do with Rhodes Collar. Thank you!

I've been bringing my animals to Dr. Beal and the team at NEVCC for the past 5 years, and I truly…read morecannot recommend them highly enough. Dr. Beal has been there for us through everything, from routine new puppy visits to managing our geriatric dog's health, and on more than one occasion she has quite literally saved our dogs' lives (I cannot make up these stories!). In emergent situations, the clinic management team has always gone above and beyond to get us scheduled quickly, make recommendations on when to seek emergency care at OSVS or Pieper, and ensure our pets receive the care they need. The entire team at NEVCC deserves recognition as well. From the technicians to the front desk staff, everyone is kind, attentive, and genuinely invested in the wellbeing of both the animals and their owners. One thing that always stands out is something Dr. Beal often says: "What would I do if this were my pet?" She genuinely lives by that philosophy. Every patient is treated with the same care, thoughtfulness, and advocacy that she would give her own animals. In fact, Dr. Beal is the person who inspired me to pursue veterinary medicine myself. As a current student at the University of Pennsylvania School of Veterinary Medicine, I've been exposed to gold-standard medicine, numerous clinicians, and many veterinary hospitals. Through that experience, I can confidently say that Dr. Beal practices exceptional, up-to-date medicine and truly prioritizes her patients' well-being. There is no one I trust more with the care of my animals and Dr. Beal will always be their primary clinician. If you're looking for a veterinarian who is compassionate, knowledgeable, and deeply committed to her patients, Dr. Beal and the NEVCC team are simply the best.

0 stars. Do not go to this vet. Due to Dr Beal's schedule, lack of interest, unfamiliarity of the…read moreanimal despite having his file, my mother's healthy 15 yr old Norwich terrier with a slightly compromised trachea , was given an unnecessary vaccine which has a side affect of extreme coughing died of a collapsed trachea while under her care. Voicemail messages to her practice were unanswered and my 80+ yr old parents had to drive 45 min to Oceanstate to have him put down due to severe suffering. He couldn't breathe. It has been traumatic to our family and we are seeking a new vet for our remaining animals.

Best vet in the area .. paws down!…read more From the receptionists answering the phone to the vet techs to the Docs ..

Stonington Vet has been so great to our pup! Our dog actually LOVES going to the vet (maybe too…read moremuch) because she's always greeted with treats and pets from the front desk staff. Our dog has had some GI issues which has been difficult to diagnosis, however- when she is having a problem, they're able to fit us in same day and are always extremely flexible with scheduling. Staff are friendly, compassionate and talk through all questions/concerns with us with patience.

We love My Dogs Place! We first heard about them from a flyer in our puppy package at our vets…read moreoffice. We started taking our dog, Nellie, to the puppy socials and she loved it. We could ask the trainers question and concerns we were having while there. We quickly enrolled her in puppy kindergarten and then basic manners. We were taught everything we needed to know to make our puppy the mature dog she is becoming. After continuing with the socials, we learned about a tricks and games class that we enrolled her in. We had a lot of fun with this course and Nellie loves showing it off (of course for a treat). We quickly enrolled her in daycare and couldn't be happier; she's so tired from playing all day. We enjoy MDP so much, we spend all most every weekend at the socials in EL and Mystic when we can. Thank you Jen, Marge, and all of the great staff at MDP!

our dog has been to doggie day care since he was a puppy in Maine before we moved here. Spending…read moreover two hundred dollars on classes before he could even go to daycare made no sense as after four years our dog was very socialized and obedient . He was finally accepted to daycare after six weeks and the first day I picked him up they said he was barking., well so we're all the other dogs. this day care is not all that clean and totally smells like dog urine. the other two kennels he attended you could eat off the floors.

I have had about 3-4 weeks to think about this, and I think it is time for the review. It is…read moredifficult for me since I came to Mystic Clippers mainly for the reviews on here, but I should have shopped a bit better. I know I should have stopped by before even making the first appointment. My decision to bring my dog here was solely based on appearances and reviews on Yelp. I figured " why not??" considering his last groomer, whom we loved, was at a Petsmart. The first time I brought my dog here, it was a slow day, but I should have remembered that. Albi did well, but I could tell he wasn't totally okay. I know (I knowwwwww) that a visit to the groomers will always be a bit shaky for any dog because of the over stimulation, but something felt off. So after I got my report on how he did (he pulls away when they tried to clip his nails), I went to pay for the services. They told me they couldn't do everything because they gave him trouble. I asked, "Did he bite?" and they told me, "Oh, no, of course not!" so of course I was thinking.... "So... what's the problem here?" My dog hates a lot of things and I still make him go through them, haha. (I am proud to say he now stands still when I need to soak his paw in epsom salt!). Anyways, I paid (full price for mediocre job), but brush it off, give them a hefty tip, make an appointment with the same groomer because my dog needs the bond (hey, he's a German Shepherd... he needs to trust people), and leave. Fast forward to second appointment, and they notify me that "Ohhh you wanted the same groomer... well, she won't be in until later, but it's nice to have variety sometimes". I went along with it because he needed the grooming so badly due to season changing. I picked him up, and the place was a mad house - Dogs are everywhere, all of them barking, some tiny thing wants to bark at my dog and really, my dog can only take so much. So I paid quickly, left with a half wet dog (I am told he doesn't like the blow dryer), and went to the vet to have him get some acupuncture so he can de-stress and not have diarrhea from the event. When we're at the vet, he's laying down and we realize... he's got patches of fur falling out, skin is bright red... my baby is having an allergic reaction to the shampoo they use!!!! (I realize this isn't totally their fault except even at Petsmart he didn't have this going on... PETSMART, people! What the hell are these people using???). So the vet gives me stuff, it quickly healed (it looks like burn marks now), but I immediately started interviewing and researching new groomers in the area. Now, I don't necessarily think Mystic Clippers is a poor place to take your dog. Some dogs can brush off situations like this, and aren't allergic to certain things. But here is why it didn't work for us - I expressed our desires for having the same people, so my dog can learn to trust this new place, and instead they miss out on our point. There are a million groomers there. Really. I could not recognize each person, and they come and go. Darla was the only person I could recognize and I'm pretty sure that's because she's the owner. The nails and blow dryer - I recently took him to another groomer who took the time to get to know Albi, and guess what? I watched from a window... he was a perfect gentleman. Really. And he barked when the blow dryer started but when he realized the groomer wasn't going to stop because of the barking, he shut up. I'm sure this is a great place for some dogs. But it wasn't for us, and I definitely want others to know why this is a big no-no, especially for those with special needs dogs (haha! awww).

I rescued a dog about nine months ago and he's been coming here with the previous owner Everson but…read morewhat I noticed every time I go for my appointment he is 15 to 20 minutes late every time this last appointment was a half hour late no call to let me know what's going on decided to finally switch groomers very disappointing

Wonderful. The most important aspect of a groom, to me, is that my dog feels comfortable, and they…read morealways deliver that here. One groomer washes, drys, and cuts your dog from start to finish with care and they call you with updates or to let you know they're almost done. When I've picked him up from other groomers in the past he has seemed really nervous and distressed but here he greets me with plain excitement looking and smelling fresh! The owner gives a great consult so you're on the same page with the haircut and the lovely new gentlemen on staff groomed him perfectly! Thanks again!!

I brought my dog here recently for the first time but did not have a positive experience. I booked…read morewhat their website describes as the "Bath&Trim- Bath, ears, nails, glands, trim around the potty area, feet & face." When I arrived for her appointment, I read this directly to the staff member/groomer from their website, and she confirmed that my appointment included all as mentioned. We agreed my dog did not need her facial hair trimmed, but I specifically pointed out the overgrown fur on her paw pads to be done and asked if "feet" included that, and she said it did. She said the package was $59, and it was cash or check only -- which would have been useful to know when I booked the appointment. It was a stressful ordeal to get cash from the bank before they closed. The groomer also informed me at that time that although my appt was for noon, it would be 2-3 hours before they would call me to pick her up. (It took 2 hours 45 mins.) When I picked up my pup, the fur on her feet area had not been trimmed at all. Instead, inexplicably, her entire stomach area had been trimmed back (no where near her groin), which was clearly not part of the package. Her toenails had been haphazardly chopped and left jagged, so I had to use a metal nail file to smooth them out when we got home. They also did not trim her right or left dew claws at all. Also, the following day, it became clear that the shop had not expressed her anal glands as advertised, as she leaked from them. (We've been having an issue lately in which her glands are not expressing with her bowel movements, so every two weeks we've had to bring her to the vet to have them manually expressed. We're trying to figure out if it's caused by a food allergy issue. This visit at the groomer was on day 10 since her last vet expression. If the groomer had expressed her glands, she would not have had another episode for at least an additional 10-14 days because it would have taken some time for her glands to fill up again.) Finally, when I picked up my pup, she didn't really seem herself. Almost like she was high, like she had been given something? Perhaps? Normally she hates if I do anything to her toes at all, but when I filed them at home afterward, she just stayed there in a daze. She proceeded to snub me for a whole day. I don't know what she experienced at this shop, but she was not happy, and that's not really normal for her. She's a very sociable, upbeat dog normally. All told, I paid $59, plus $10 tip, for a package that was supposed to include six services, but that in actuality only included 3.5 (half for the jagged toes). I tipped on the spot out of anxiety & self-consciousness. I do have regrets. I gave 2 stars because the bath & dry was well done, and the staff were friendly and polite to me during drop off and pick up. However, I would not return to this groomer or recommend their services.