I had knee replacement surgeries in April and December '23 with Dr. Steven Geary of Stedman Hawkins (he rocks). He referred me to the national PT chain which has offices on two floors at his office building at Patewood (three initials, vowel/consonant/vowel). I had the standard regime of therapy, as well as extended regimes, after each surgery.
I slowly became dissatisfied with the physical therapy which I received at VCV for several reasons, none of which I ever experienced at Foundation with Paige Payne. First, I was assigned an ever-changing cast of PT assistants at VCV, and only saw a PT doctor at each initial assessment -- at Foundation, I worked initially with Elizabeth, an advanced doctoral student at Anderson University; after she went back to school, I saw Paige only. Second, the PT assistants at VCV were unsupervised by a PT doctor during my sessions -- at Foundation, Paige closely supervised Elizabeth. Third, the PT assistants at VCV always worked with at least two, but very often three, clients at a time -- at Foundation, I was the sole focus of Elizabeth and Paige. Fourth, the PT assistants at VCV always had me warm up for at least 10 minutes, though I had already done so beforehand, as a means of focusing on the other client -- at Foundation, the session interview for several minutes occurs simultaneously with therapeutic exercises. Fifth, the exercise programs at VCV were "canned" and not tailored to my uneven progress with various exercises -- at Foundation, the continuity of therapy allowed for each session to be adjusted "on the fly". Sixth, the check-in procedures at VCV were conducted by a variety of the most junior of assistant therapists, which always struck as a waste of their time -- at Foundation, I always dealt with the always charming Julie.
The worst incident at VCV was when an unsupervised assistant placed me on a recumbent bicycle to "warm up" and set the leg extension incorrectly -- contrary to what her pad (and I) informed her of the correct setting. As a result, I grossly hyper-extended both knees and was hobbled from early January '24 past the end of my therapy in April '24. I reported the incident repeatedly to on-site VCV management and later to the national 1-800-We Don't Care number. The reports were ignored, and I was ultimately told that the incident never happened. Dr. Geary referred me to Foundation in late July '24 for continued therapy as well as diagnosis of my continued problems. Paige was able to conclude that my issues were not knee related, but were related to the atrophy of upper leg muscles. I am returning to my internist next week for his assessment, and will be assisted by Paige's very thorough observations and recommendations.
In summary, I have referred at least a dozen acquaintances to Foundation, and I aim to do so for the rest of my life. Thank you, Paige, as well as Sam who has put together an extraordinary operation. read more
