This practice is extremely poorly run, and it starts from the top with Drs. McHugh and Lo. Their lackadaisical approach to care and poor communication was an incredible stressor on my wife both during and after her pregnancy to the point that she is traumatized and we are leaving their practice.
Below are examples of the practice's negligence and how they prioritize profits over patient care.
1) At 28 weeks of pregnancy, Dr. McHugh forgot to have a rhogam shot done; my wife had to remind her as she walked out of the exam room.
2) My wife experienced severe shortness of breath and other unusual physical issues, like ear numbness, that she was told by Dr. McHugh were "normal" and not to worry about them. Not addressing these issues led to complications during and post-birth.
3) At one point, the practice expressed concern for a possible yeast infection that might need immediate treatment. The urine sample was somehow lost, and the only reason we learned this is because my wife called them 3 days after submitting the sample to ask about the result. This practice never followed up on what happened to the sample or asked for results from the lab company. Thankfully, there was no infection, but if she had one, those 3 days would have been critical.
4) Despite my wife communicating her phobia of C-section and desire to discuss proactive ways to avoid the procedure, Dr. Lo continuously pushed the possibility of C-section starting in Week 38, going so far as to say my wife was "not a vaginal candidate." She was pushing for this procedure hard, and I believe there was a profit motive behind it, because it turns out my wife actually WAS a vaginal candidate: she gave birth vaginally.
5) Related to the post-birth complication I mentioned, Dr. Lo repeatedly tried to tell my wife that she had cardio-myopathy when the written report from the cardiologist clearly states that she did not, bringing past fears and trauma back to the surface.
6) Dr. Lo used the false cardio-myopathy angle to push an IUD procedure that my wife expressed no interest in - again, consistent with a profit motive.
There were many other examples of negligent care where the staff at this practice didn't know what was going on or conflicted with one another - this review is only highlighting the more serious, traumatic, and unethical occurrences. We regret ever signing up at this practice. read more
