Made an appointment as soon as I moved to Arizona. First appointment was two months away. Called in twice to confirm and give insurance information. The day before the appointment they called and said they "accidentally" double booked. Next appointment would be another month. I explained I was out of my life saving medication. Left me on hold after I asked for the name of the practice manager. When the person came back on she stated she was not allowed to give out the name or phone number of the office manager. Put me on hold again, and the lead scheduler came on and said they could keep my appointment. Does not seem like they care about the health of their patients at all. Would prefer to reschedule with another doctor but am out of medication. What is wrong with customer service. Update: this doctor is great. The scheduling is off site and it seems to be a problem with that department. The staff who actually work here are wonderful and caring. The doctor spent a long time with me and was pleasant.again, when you schedule the people are rude and unprofessional, you are better off walking in and making an appointment. read more