I live in the US. I wanted to take advantage of the favorable exchange rate when shopping for my…read morenext car. A phone call with the salesman Roger led to a series of e-mails about a car. A partial payment held the car until I could get from Seattle to Victoria. Roger picked me up at the Clipper terminal, arranged for the car to have a full tank of gas and detailed. After an extended drive, he sat me down to explain what vehicle history information was available. Specifically the advantages and differences between CarFax and a CarProof vehicle history reports. (As a US citizen you want both when buying a car in Canada.) Included in the negotiated purchase price, Roger provided all the documentation necessary so I could drive the car across the border the same day. He even contacted the Washington State Department of Licensing to ensure all the paperwork to register it here in the US is prepared properly. (I'll update this review when I get the car registered in Washington State.) Greg, their finance manager, walked me through the sales process. He clearly laid out what paperwork is required to show proof of sale, transfer of ownership, and temporary BC insurance and registration. My friend, who purchased a car several months prior, commented that this process was simple, straightforward and hassle free. The dealership is transparent, honest and open. Crossing the border was a breeze. The documentation worked flawlessly. US Customs and Border Protection inspected the vehicle and documentation. I was at the border crossing for about 30 minutes. If/when I'm in the market for another car, Victoria Premium Auto will get a look should the exchange still be in the US's favor.

From the owner: At Victoria Premium, we strive to ensure the utmost quality, while delivering customer service far…read morebeyond what is offered at any other dealership in Victoria. Whether you're buying the car, or just browsing, you can look forward to respectful, prompt service from friendly, helpful staff - and that's our guarantee. We are experienced professionals in the luxury vehicle market, providing automotive consultation to our valued customers so that they may find their perfect auto at the best price. Some of our noted brands include Aston Martin, Audi, Bentley, BMW, Ferrari, Fiat, Hummer, Jaguar, Lamborghini, Land Rover, Lexus, Lotus, Maserati, Mercedes-Benz, Porsche, Rolls-Royce and many more!

I mentioned to Amir Rafezi, the sales representative, that I had been searching for a used electric…read moreSUV. As soon as one became available, he promptly reached out and arranged a test drive. He took the time to thoroughly explain the details of the Audi e-tron and walked me through my trade-in options. Amir was extremely helpful in guiding me toward the best choice for upgrading to a newer vehicle while ensuring I received fair value for my current car. The entire experience was smooth, efficient, and stress-free. I would highly recommend keeping an eye on their inventory if you're in the market for a vehicle.

I have really been debating whether I should even do this review. In giving things further thought,…read moreeven though our visit was back in August, I really think it's time to share my experience with the world, My friend and I headed down to Jim Pattison Toyota in Victoria from Ladysmith on a Sunday to take a look at a 2021 Toyota Sienna Hybrid van they advertised on their website. These are not the easiest vehicle to find on a dealer lot. When we got to the dealership, we were greeted by the salesman Mo. He immediately told us that the Sienna wasn't present on the lot, that a manager had signed it out for the weekend and it was somewhere in Duncan. This did not exactly work wonders for my confidence in this dealership. As I was really interested in this vehicle, I thought we should go ahead and proceed to start doing some of the paperwork. I was trading in a 2011 Toyota Sienna with 300,000 kilometers. Yes, it is old and yes it is high mileage, but it is a very strong vehicle. And it is a Toyota. The sales manager initially offered me $2000 as a trade in on this vehicle. I told him this was not acceptable. The sales manager then sent the appraiser out to look at it. He immediately proceeded to nitpick every last little thing that he could find about it. He told me in so many words that my front tire was bald and my vehicle was unsafe. This is not something that you say to a professional courier who uses a vehicle as his daily driver. There was a little chalking on the outside of the tire, which is normal for a vehicle which constantly does tight turns, but at the time was certainly was not bald (please see attached photo). The tire shop in Ladysmith had a really good laugh when I told them what this guy had said. I proceeded to point out to this appraiser that at the time there were 26 other 2011 Toyota Siennas on sale across Canada on Autotrader, ranging in price from $6000 to $17,000. It wasn't very long until the sales manager came back with a revised offer of $5600 trade-in on my vehicle plus he knocked another $2000 off the purchase price of the 2021 Sienna. A very slight difference. I had to take some very major measures to get out from under the horrendous payment of the last vehicle I had. While I currently have a "good" credit rating, there are remarks on my credit report that might be challenging to get a car loan. I was very upfront with these people about that. They ran the numbers anyway. We headed out for a late lunch, and then went back to the dealership. As it was Sunday, and there was likely not going to be response back from the banks that day, my friend and I headed back home. Midweek the following week I went up to a dealership in Courtenay that had a somewhat newer Sienna for sale. The finance manager there spent over an hour and a half with me discussing my situation and the industry at large. He basically indicated to me that he didn't think it would be wise to even consider running the numbers with the banks. He indicated to me he might be able to get me into a non-bank loan for a monthly payment of about $1000. That would have been a worse payment than I had just gotten away from with the previous vehicle I financed. Now this was a dealership with actual integrity. Jim Pattison Toyota did none of the above. They just don't seem to be interested in dealing with subprime customers. They couldn't even show me the courtesy of giving me a quick phone call when my financing did not go through. At the end of the day, in spite of the impressive looking facility, this is just another car dealer. And Mo, in spite of him telling me that he's been in the industry for over 50 years, that he used to train sales people in California, and that he didn't like the way that these young people do business these days, is really just another car salesman. They're your best friend as long as they think they are going to make money off of you. As soon as they don't see that forthcoming, they drop you like a hot potato. My advice to anybody considering doing business with these people is, do your homework beforehand. Have a good idea of what the vehicle you're looking at is truly worth. In all fairness, these people were actually good in that regard. Even more importantly, make sure that you have a good idea what your trade-in is worth in the real world. And above all, don't take anything they say as gospel. Take it all with several grains of salt. If what they're proposing doesn't work for you, walk away. I almost walked away three times that day.

Great sales team, they've always been super helpful finding me the right car. They take care of…read moretheir customers before and after the sale.

Repaced a $16 part for the radio , labour was approximately $300 . Unfortunately the radio still…read moredidn't work . Gave us a quote for $6000 to replace and install new head unit on the radio. Save your time and money and stay away from Victoria Volkswagen!

I ve been looking at trucks for quite some time. I started chatting with Matt Merlot via email and…read morehe convinced me to come in and test drive a Truck or in my case five lol. Than we started crunching numbers, I really liked how he understood my budget and worked for me to find the right deal. Brandon was his right hand man who seriously was able to answer every single question I asked about the Ford trucks. I was Impressed... Definitely by his knowledge. I ve been driving a p.o.s ( piece of crap ) vehicle for so long, what a change, driving the perfect truck is for me. Thank you Matt, Brandon and finance manager Peter. I love my new truck and I most definitely do not have buyers remorse. Solid Job If you read this, tell them that Adam Turner sent you! and you want to be just as satisfied as him :) I wish you luck

They love to swap out parts to fix a problem, but when the problem isn't fixed they just swap more…read moreparts. All these OEM parts have a warranty or whatever, but every time they swap the warranty is shortened because you've had their crappy part in your vehicle for a few months, until eventually you're on the hook for the cost of the next "swap out", even though the problem has never been fixed. Total BS. When you plead for some help they just throw up their hands and say it's "Ford policy" and they can't do anything. Don't buy a car here, don't bring your car here for repair. Any small neighbourhood mechanic will terat you better by a mile.

Excellent service when buying a used SUV at the beginning of January 2018. Staff were very helpful…read moreand accommodating, and gave us a nice deal!

My husband and I purchased an Accent from this company and are very pleased with it. This was the…read morebest car buying experience I have ever had. Tom was respectful answered patient with all our questions and loved the no pressure sales approach. Ricardo was great too. We would purchase from them again.

From the owner: We are here to help you find the best used vehicle for the best price. Period…read more National Car & Truck Sales - Victoria, is one of the highest volume used vehicle sellers on Vancouver Island, and the reason why is simple; we don't have salespeople. For that matter, we don't have business managers, receptionists, or any additional full time staff, and that saves our customers, YOU, money. What we do have, is one of the largest and most diverse inventories of pre-owned vehicles in Victoria and a buying environment that is non aggressive and buyer focused. We carry nearly every make and model, including Mazda, Hyundai, Ford, Chevrolet, Chrysler, Dodge, Nissan, Toyota, Subaru, Mitsubishi, BMW, Mercedes and many more. Many of our used cars & used trucks are between six months and two years old, meticulously serviced, and come with the balance of the factory warranty. The very best thing about buying from National Car & Truck Sales Victoria - our vehicles are often priced thousands of do

My husband and I bought our 2017 Subaru Outback from Russ last year in November. We'd never bought…read morea car before, but Russ was super informative, and gave us all the information we needed. We had a very specific wish list for our vehicle, and Russ took no time at all, to find the perfect car for us, with all the things, plus some unexpected extra's that we had asked for. The vehicle came from Vancouver, there was no extra charge for that, and his son brought it over to us. We met Russ at his office, close to closing time, and he stayed late, with his son, to make sure everything was perfect, including getting an ICBC representative to come and do all the paper work, and new plates. Russ was fantastic and we'd recommend him to anyone looking to buy a new/used car. I'd rather go through Russ then deal with the sycophantic dealers at car dealerships any day. Russ you're a class act Sir, and we still love our Subaru. Thank you for all your help.

We contacted Stephanie Hunt at Noble Car Buyers a few days before Christmas. We now have a new car…read moreand she did all the hard work AND saved us money. Buying a car is never fun, as far as I'm concerned, but this experience for us, was actually enjoyable. Anybody out there who isn't enamoured with the nuts and bolts of car buying and still wants to get the best deal possible should call up Stephanie at Noble. They won't be disappointed.

They made the purchase easy, the sales staff were friendly and helpful and I love the car. BUT,…read morethey sold me an "additional warranty" for wheel rims and tires, the finance manager, who sold me the $700 policy, stated that it would cover cosmetic damage, i.e. road rash, the policy states tires and cosmetic damage. The service manager now tells me the insurer won't honour the claim, the fine print states that the tire must be damaged and the wheel. Despite the severe scraping from running into a curb, the rim is NOT covered. At the time I agreed to this additional insurance I specifically asked whether this type of damage would be covered and was told "definitely". I blame myself for not reading the fine print at the time and trusting the dealer's representative. My advice, do not buy additional coverage from this dealer, it's a total waste of $ and just lines their pockets. Last tim I buy a car from them.

I would give it zero stars if I could. Every interaction with this place terrible. There obviously…read morea serious problem with top management. Avoid at all costs.

I just wanted to say the staff here was exceptionally friendly, inviting and really made me feel…read morewelcome in the showroom. The new cars Mercedes are putting out are absolutely amazing inside and out including the technology. I highly recommend looking for Adam on the sales floor.

If only it was possible to give negative stars. my mother-in-law took her car in two months ago and…read morethe lack of communication, inadequate repairs, over charging, poor quality of service regarding her car is unparalleled. they called and said it was ready to pick up after 2 months of waiting that's another story of inadequate customer service, so I drop her off and leave only to find out they had her sit there for nearly an hour to wash her car while she waited when she had paid for a complete detail through them a month earlier so they could do the repairs, her car still has green and dirt on it. This company is corrupt.

I knew exactly what I was looking for in a car for my mother-in-law, so I started by contacting a…read morehandful of Kia dealerships in the area (including the Lower Mainland). It's always a good idea to try to negotiate a price over email before walking into the dealership, since doing it in person is an enormous time suck, unless you're a masochist who likes playing negotiation games with car dealers. Nelson and Elmano @ Graham Kia were the only ones who were straightforward, providing me with a detailed breakdown of the pricing right away and even throwing in added discounts, even before I started negotiating. The other two dealers were less transparent and were more interested in getting me into the dealership to talk in person.... Thanks, but no thanks. It was relatively painless for my mother-in-law to walk in, sign the papers, and drive away with her new car. The only pain point was that their finance department added an unexpected $497 "Placement fee", but as soon as I pointed it out to them a few days later, they sent us a cheque to compensate us. Overall, Nelson and Elmano are straight shooters and easy to deal with. If you're in the market for a Kia and don't want to waste hours at the negotiating table, I highly recommend them.

We ended up not buying the car from here but the sales experience was first rate. So much better…read morethan the Hyundai dealership.