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    2 years ago

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    Ashley G.

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    North Atlanta Primary Care- West Paces - Dr. Carlos Prays

    North Atlanta Primary Care- West Paces

    (32 reviews)

    West Paces Ferry / Northside, Buckhead

    Literally the worst experience I've had. As a new patient i was excited to start a relationship…read morewith this doctor. I texted to confirm my appointment - then 1 hour before i called the office to confirm again. At all times my appt was confirmed. I traveled 25 min and I showed up 15 min before to ensure my paperwork as a new patient was submitted which it was. I then sat and waited til 3:30. I was the only person in the waiting room for a majority of the time. I finally went up and asked if Dr Carlos was ready to see me - the receptionist said she would check. 5 min later she came out and said it would be another hour! How rude- how unprofessional, and the receptionist had 0 remorse as if she has had experience doing this to other patients before. Would not recommend anyone go to this doctor. They don't care about your time.

    Unfortunately, this place is no longer what it once was. Primary reason for that is Dr Kauffman no…read morelonger practices there or anywhere (NAPC says he's on "permanent administrative leave". Which I interpret as "forced retirement".) So you're left with a dysfunctional front staff, a name change/buy out (it's now called SE Medical Group), extreme billing mistakes and over charges, lack of coordination and zero organization and 1 doctor (Pray) who really could care less about you - perhaps part of that perception is overworked - and a NP, Anna (whom I've never seen). As painful as a search for a good doctor is, I can save you the trouble on trying this one. Things change, I get that. But the specialness is now gone unfortunately.

    Forward - internalmed - Updated May 2026

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