Do not contract this man for any services. There are numerous negative reviews of his shady…read morebusiness practises, demanding fees paid in advance, aggressive and intimidating harrassment of customers via phone. He is reported by multiple clients to either not showing up for previously agreed and paid for work, or in some cases, even causing damage to then demand further payment to repair it. Given he only takes payment via bank transfer or cash, you have no recourse for refunds outside the small claims court. This listing is for a sole trader, not a company. Despite claims of multiple offices, all numbers direct to the single plumber, Mark McCabe. He appears to operate multiple phone numbers and sometimes messages in 3rd person to appear as a more legitimate business: "Mark is currently in Marlow". In our case Mark agreed to a list of jobs over the phone to be completed in one week's time. He then texts from a different number with bank transfer details for a deposit for the 1st hour of work, £150. On the day, he shows up two hours late, during a time when I was personally unavailable to discuss the work. After a quick view of the site with my wife, Mark explains that he has underestimated the extent of the work and has to produce a quote instead, then leaves. The quote arrives via text from a yet another phone number, with a disclaimer that it must be paid up front in cash or bank transfer to "secure a date". Rejecting the quote, I request for the deposit to be refunded. This was rejected. Over incresingly aggravated WhatsApp messages, Mark claims the payment was made for the assessment of work on site and to not be refundable even if no actual services were rendered.

Minus one The website for this company is misleading. They…read moredo not operate a 24 hour call out service. They do not give free estimates or quotations. They do not operate a genuine local service since their address is a mail box company in Maidenhead High St. My unfortunate experience with them relates to a basement macerator which needed the pipework to be adjusted under the shower tray as per an engineers report from Pumpmaster. I spoke for 15 mins to the owner Mark Maccabe regarding this problem and was assured his plumber was first class. I was then asked for a £129.00 'deposit' (when is a call out fee, not a call out fee?) which I reluctantly paid as this tied me into the work., but Mr Mc Cabes sales pitch gave me confidence. The plumber had not been informed of the nature of the job required. For £129 he spent an hour telling me that the Saniflo Slim (approx. value £700) was of poor quality. The macerator had been fully serviced in Sept 2024 and the engineers was very thorough and made it clear the work that was necassaryto alleviate an issue of soil water from the toilet getting into the shower tray. The plumber also called Mark arrived he seemed reluctant to do the heavy work specified, he decided he enigeers report was wrong as he had been 30 years as a tradesman and he had superior knowledge to Pumpmaster/Saniflo. The unit was "no good". He prceeded to critisize and condem the company complaining their products were very poor and and had deteriorated in recent years (my previous Sani Flow lasted 12+ years) He also managed to squeeze in a lengthy report of his health issues. He came back a few days later with a new unit confident that he was correct and my problem would be solved. It was not, the soil water continued to leak into the shower tray. He returned three more times to stop a leak from the toilet. On the third occasion he was supposed to fit a part to the shower tray. He did not. Instead he tried to force a 1.5 " doughnut seal over a 2" fitting on the toilet. The leak continued. I called the the office (the mail box ) Friday a.m. They did not offer the '24 hour Call Out Service as advertised, instead Mr McCabe he became quite aggressive and said the business was closed for the weekend as they were going away. By Monday morning I had filled 5 towels with water from the leak. I did not feel confident to allow the plumber Mark access to my property so I sent him away and had the leak fixed by another plumber. The cost to me has been approx £1000 including the second plumber, who fitted the correct doughnut and was forced to disconnect the shower entirely. Absolute also removed a 4 year old £700 + macerator in fully serviced and in good clean condition from my home without my permission or knowledge and have refused to give me details of the replacement which I believe to be a cheap generic model, too large for the original fitting (which was why it leaked) My information is that removing the original macerator from my property without my knowledge or permissiont constitued theft. I have asked for a refund under the Consumer Rights Act 2015 under as the work done was not the work I had asked for and it was done to a very poor standard. Mr McCabe refused.

Very polite and knows his stuff. Gave me confidence the job would be done to a high standard which…read moreis what I want from a good tradesman. Highly recommended. Thanks Jerrard.

From the owner: Property maintenance based in Marlow, Buckinghamshire. We offer the following services:…read moreHeating Gas Engineers Plumbing Electrical Engineers Bathroom Fitting Painting and Decorating Handyman We maintain, repair or install heating, gas, plumbing or electrical systems. Our aim is to provide a honest and reliable service with people you will be happy to have in your home. Whether you are looking for someone to install a new boiler in Beaconsfield, fix a light in Marlow, service a gas fire in Wycombe, add a new socket in Maidenhead or repair a leaking boiler in the Chalfonts, we can do it. We have a wealthy of skills in house and many years of experience. We look forward to hearing from you and of course, if you have any questions, please contact us.

I have used City Engineering for more than 20 years and honestly, I don't ever want to go anywhere…read moreelse. They are entirely honest and have great integrity, won't let me down and are always fair with prices. When I had an aged air con unit which failed in my server room, they worked extra hard to rectify the problem and always look after us. I cannot recommend them highly enough. Barry Bassett, VMI.TV Ltd

My dental practice has been using services of City Engineering for almost 20 years. I would highly…read morerecommend them. The team is very courteous, polite and ever obliging. Nothing is bother for them. The most important aspect of their work is good time keeping, prompt and cleanliness. After the job, be it service or installation, the premises are cleaned and tidied up meticulously. I would highly recommend them. Mr Bhatt Principal Dentist Orchid Dental

The customer service at Avon Ruby leaves a lot to be desired. We had a Megaflo installed by them,…read morewhich never really worked properly and people were either in scolding hot showers, or freezing cold showers. I repeatedly asked them to attend site with the electricians to try and work out what has happened and why, and to find a solution for it to be fixed, and their constant response was that its nothing to do with them, and an email explaining why should be sufficient. Despite my saying that I would pay for the call out and it required both parties to be on site, as they were passing the blame off on to each other. Since writing a review showing them in a negative light, and reflective of my experience with them to date, they have now agreed to attend site. After weeks of me trying to get them to do so. Which is ironic as if they had agreed to do so in the beginning, my experience with them would have been much more favourable and I would have had no reason to leave such a review...but alas. I am yet to see whether the fundamental issue is due to works of theirs, or another party, but based on their customer service alone I would not recommend Avon Ruby.

If I could give minus stars I would. This company were brought in by my insurance company. They did…read morenot rectify the problems, in fact when we opened up the flooring again we found their lunch and litter waste, around 100kg of rubble they were meant to have disposed of they charged for it, and the original problem never went away. Four years on, we are still trying to resolve all the damage these guys did. They will not take responsibility, in fact they won't even answer the calls to our insurance company. The rottweiler that answers the phone is a nightmare. She's very rude and unhelpful. Please please do not suffer the way we have had to. Simple building work is fine, but do not use them for anything that requires specialist attention.