So I never have written even one negative review about any store or restaurant ever... but I was made to feel super uncomfy while at this location... after some thought I have decided to write my first negative review in life. I can just go ahead and just hate myself later for it...
I personally have loved going in to this location sporadically to see what they may have in store. Last week I was a bit silly and I purchased some active wear in store on Black Friday. After I brought all my shopping home, I noticed that I could've purchased the exact same items online for less than half the price.... I'm not crazy lol and I like deals, so I bought the items online that same day with the full intent of returning the activewear that I purchased in-store for a refund.
When my online order arrived I noticed flaws in the active wear that I was sent. So I figured no biggie.. I can just bring all the items to the store and exchange the active wear from my online purchase for the in-store items... I figured they would help me out and be able to honor the prices since they were all the same items and were even purchased on the same day.... I brought the 6 items with me to the register and prior to even stating what I needed help with I thoroughly apologized for any confusion that my situation may cause.... then I asked for help with a return and then the exchange. The girl helping me seemed stressed/annoyed even prior to coming over to help... so I kept apologizing to her for the "confusing task," because I genuinely felt guilty and like I was a massive inconvenience..
Once everything was said and done i thanked her again for her time and her patience with the process. And of course as I was about to to leave the store I noticed a cute sweater. Me being me, I quickly went to go the shopping box off at my car and ran back in to check out the cute sweater that caught my eye. As I was on the other side of the store I heard them starting to talk about a guest... and then I realized the guest the team was complaining about was me. I felt so uncomfortable that I quickly left the store... unfortunately, the only way out was to walk past them while they were talking... so me being way too nice, as I walked by them I literally thanked them again for their time while wishing them a good night hoping they wouldn't think anything of me being there.... I for some reason was concerned about making them feel uncomfortable about talking bad about me...?
After letting myself contemplate if exchanging the items was too much to ask for. I realized I was being dumb by trying to not upset the employees when they were literally talking badly about a customer (me) who was still in the store, while other customers were currently in the store. It was so rude and unprofessional... honestly if I was rude I would maybe understand... but I was overly nice when asking for help... honestly... even if a guest is rude to you, you should still never talk about a customer in-front of other guests and good lord at the very least please make sure that they are not still in the vicinity.... read more