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    Chico's

    Chico's

    1.9
    (10 reviews)
    0.1 mi
    $$

    Horrible Store Experience!!! Reached out to Chicos Customer Service and the company doesn't seem to…read morecare!!!! (See photos of email exchange) Think twice about shopping and spending your money here. Below is email I sent to customer service: Good afternoon, I am reaching out in regarding my experience at a store visit yesterday. I visited the Daniels Road Store in Winter Garden, Florida around 12:45 pm. It was my first time shopping at Chicos as I usually shop at the Gap, Banana Republic, or Boden. I came across Chicos online and on social media and found the store to be close to my home. After recently losing weight I've been looking to replace my too large wardrobe and found Chicos to be my best option to go try on vs. online ordering bc I was unsure of my current size. I looked online and had about 15-20 items I was going to purchase in store. I was also going to purchase panties, bras, and sleepwear in store once I had confirmed my sizes. I was excited. Until I actually got to the store. Upon entering there were people shopping and multiple employees. My daughter and I were not greeted by anyone. We looked around and I picked up a few pairs of bottoms and a few tops in multiple sizes so that I'd be able to determine my size before trying on all the items I was planning to purchase in my correct size. We walked around the store and still no one helped us or greeted us. The employees were actually having personal conversations and watching us as we browsed. Since no one offered to help, I located the fitting room and my daughter found a chair to sit on while I tried on the items. There was an employee in the fitting room and told me I could go into the open door. I tried on my clothes and continued to hear the employees talking. At no point did any employee check on me while trying on. The employees watched my daughter as she was sitting on the chair waiting for me to try the clothes on and it made her incredibly uncomfortable. The jeans that I had brought into the fitting room were too large so I had to get dressed, go back to the racks, and find the smaller size myself. At no point during any of this did anyone offer to help as they watched me going through the racks to locate my size. I tried the other pair on and was excited that they fit but growing frustrated with the experience and lack of customer service. Since no one had still come back to check on me or helped me in any way I decided that I wasn't going to spend upwards of 1K in a store that wasn't willing to help me or provide any customer service. I don't know why I had this experience at this store and can only speculate. I haven't ever experienced a complete lack of customer service like this. It was almost as if the employees didn't think I could afford to shop there so no one was willing to help me or they thought I was going to steal something. Unfortunately, if either of those was the case, their assumption was wrong and your company lost what would have been a loyal customer and free advertising by an influencer/top 10% Google guide. My negative experience will be what I share with others because it was terrible. I hope my experience can be used as a training tool and that customer service at the Daniels Road location can be improved because I can only imagine the revenue that Chicos is losing if others are treated this way when shopping in your stores. Thank you for your time,

    Honestly, I do not shop here however, after hearing my friends mom cry over how she felt when…read moreleaving this store I will never step foot here. My friend's mom visits Chico religiously. She supports this business by being one of their regular customer yet she just opened her eyes to how they discriminate against her. While she was in the dressing room trying on clothes she over heard staff greeting customers and asking if they need any assistance then she realized that she had never been treated that way. The employees here are primarily white and I'm assuming so are there customers. She is a women of color so once she realized this she stopped trying on her clothes and leave. Before leaving she decided to approach the manager and make it known how she felt. The manager acknowledged that she remembers her because she has seen her there multiple time yet she had no response for why her staff doesn't greet her. Before deciding to spend over thousands of dollars here consider how they treat their customers of color. No business discriminating their customers should have anyones support.

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    Horrible experience at Daniels road store
    Horrible experience at Daniels road store
    Email sent to Chicos customer service
    Email sent to Chicos customer service
    Email sent to Chicos customer service

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    Email sent to Chicos customer service

    Forever 21 - accessories - Updated July 2026

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