When my mother died, these ghouls did their best to steer us to the most expensive options,…read moreincluding a hugely expensive casket when she was going to be cremated. As my dad was distraught at losing his wife, I had to step in and play hardball with the idiot man who only looked at us with money in his eyes. Years later, dad was sick and was going to die. For some reason, I called these idiots for a consultation. I had to leave a message, including MY out of state phone number, not leaving dad's home number at all. Of course, they called my dad's number on file and enraged him by asking about his death. I got a nasty lecture from him and he was scared. We decided to do a cremation elsewhere. Do not go to these people. They are money grubbing, illiterate fools who can't follow simple directions and try to take as much money as they can.

Drew, Lorrie and Kelsey were so kind and compassionate in their care of our deceased brother and…read morethe personal loss to the family. When picking up the cremains, they went above and beyond by setting everything up in special room with photo, flowers and individual urns beautifully displayed. They took time with family members. When leaving, they helped carry out the ashes and carefully buckled him in with the seatbelt. They went out of their way to research special arrangements we wanted to take with our brother's remains. In other words, they took great care of our brother. They took great care of our family. We highly recommend this Chapel for your loved ones.

I live in California, and my son lived in Michigan. So when he died suddenly, we were not sure…read morewhere to turn. Our friend told us about this place. Im so glad we found this place because they have assisted us with all the details. They made it possible to have his remains shipped to California, and have done a great job in helping us through this sad time.

This was a VERY disappointing and even frustrating service. It was cheap, so if that is what you…read moreneed, go for it. Their cheapness showed in other ways though, and I do NOT rec. this service. First, they sent ONE young man to collect my mom. (I couldn't even watch how he, all alone, was going to move her from her bed to his cart. Moving her alone wasn't going to be dignified, nor respectful). Next, I picked this business partly because they have a building/address in my city. After picking this business and setting it up with hospice+, I was informed that I would have to go to the Farmington Hills area to pick up my mom's cremains, NOT the city I live in, not the place I called, and not close to home. :/ Then they told me to fill out the emailed paperwork before Monday only to never get the paperwork. Yes, I checked the spam folders and called back to double check they had my email address correct, but I still never got the email. Even picking up the ashes was more stressful than it needed to be. When I pulled into the parking lot as per Google, my emotions were raw, but I realized there was no door on the east side of the building. So, rather than try to turn around in a parking lot and go back to Grand River, I thought I'd go around the back and use the alley. Nope. A big, white van was parked diagonally blocking the passage. With slight adjustments, the van could still have been on an angle, but let other cars pass. Thinking it might have been a loading or unloading, I waited. Nothing happened for a long time. I decided to park on the east side and walk around to the west side rather than try to turn around. While I waited, I wondered if the driver just didn't realize that the park job cut off the passage though? So, I left a note. It simply said, "This parking doesn't let other cars pass. :/ ) I thought it might have been someone like the young kid who picked up my mom and just didn't think about how he had parked? Then, I get to the door on the west side and it is locked. I walked to the front, and it says to use the door on the West side that was locked. It is during business hours. ?? I see a sign telling me to call, but the last thing I want to do is to talk to anyone right now, and I'm thinking that the owner must have had an emergency and closed the business? I am just considering that my 40-minute drive might need to be made again, when a woman opens the door and states that the building always locked - even during business hours. Her tone was admonishing as if I should have known they kept their doors locked. I was not told that. Sigh...more stress. I sit down to receive my mom's ashes when the owner strides toward me, swings his arm up and then slaps the note on the desk in front of me as he LOUDLY announces that he "Owns the alley and can block it whenever he wants!!" Um..okay. Can an owner make it harder for patrons and block parts of their own parking lot? Sure. Could both of us have taken a different route? Sure. Could he have explained that it took longer than expected to do something? Could he have said, I'm sorry for your mom's passing and I'm sorry the alley was blocked when you tried to get through? Sure. Could he have let it go? Sure. It just made a VERY depressing and very stressful day WAY more stressful than it needed to be. Maybe he was having a bad day. (I know I was.) Bottom line was, this place was cheap, but the empathy about the moment was not there. If you have another choice, I HIGHLY rec. you take it. Oh, and as I left about 5 minutes later, the van had been moved to allow people to pass through the alley.

I wish that I could give Aaron Davidson SO MUCH MORE than a 5-star review; he deserves it! He met…read morewith my family in January at the time that my mom was entered into her mausoleum slot. He was ever so pleasant and informative of anything about which we asked him. And since my mom's burial - she is in the best place ever, finally at peace, free from trouble, sorrow, or pain, living her best LIFE yet; and we will meet again and everlastingly - Aaron has been steadfastly, but by no means annoyingly, in contact about our own burial responsibilities. He was beautifully detailed about answering any questions that I had, which included burial vs cremation, major differences between the cemetery, or Washtenog Memorial Park, where my husband and I will be eventually next to my mom and stepdad, and the funeral home, caskets, prices, ETC, ETC, ETC ... He was also excellent about providing us with information that he had put together, giving us options, staying in touch, not being pushy but very understanding. I could not possibly or adequately give enough positive comments about Aaron!

I tried to discuss my Mothers funeral with the "new" staff, with is pointedly…read moreall "minorities," ill trained, and so focused on selling a "grave marker," the conversation repeatedly went there, before I could get other info that I needed. "Grave Markers," must be where the money is for her. I finally left. I will find someone that will give me enough space and caring to let me make pre arrangements in a sincere way.

We used Nie for my uncle's viewing, and I was surprised at the care and quality in how everything…read morewas set up, even though we'd gone very no-frills. The room was warmly lit, with comforting music, and my uncle very nicely spruced up. They even used the quilt he'd had in hospice, which I found was a nice touch.

So helpful when adversities knocks at your door ;) Great…read morestaff , supportive materials

Robison-Bahnmiller Funeral Home & Cremation Services. Thank you so much,…read more Steve and Larry were both phenomenal. I am in the beauty industry and unfortunately I have had to deal with lots of deaths throughout the years with clients, family, friends, and co-workers. I have never worked with a funeral home as great as these two guys and their business. They were attentive, kind, compassionate, extremely professional, and so easy to work with. No matter what time of day or night it was if I called and they answered or got back to me super quick. My niece passed away recently and it was extremely devastating to our family. They did not miss a beat helping us plan a beautiful funeral for her. if you are looking for a funeral home I would highly, highly recommend them. If I could give them more than five stars

Professional, patient, and not unctuous in the least. I live outside Michigan and the funeral home…read morethat took care of my father over two decades ago is out of business, so when my mother died sooner than expected and I cold called Robison-Bahnmiller without checking reviews, they turned out to be everything I could want. I wanted simple. I asked odd questions. I was working with them from out of town. They treated me as a fellow human being who had just had a shocking loss and not someone to be sold on anything. There were no hidden fees. They did everything they said they would do. They went out of their way to help scan a photo of my mother for the obituary. I got very lucky picking them.

The owner or workers are never in the office when you need them. My loved ones headstone is not…read morebeen taken care of or manicured. I have to do it myself they tell me if they can't get to it. I had to clear leaves trash sticks dirt and over grown grass to even find the gravesite. Then I try and find another loved ones head stone and it's so overgrown I have to try and dig to find it. When I did I could only do so much because it was so bad. Totally disappointed.

From the owner: Ann Arbor Cemeteryread more

Duane and Mike did an excellent job making all the arrangements and paperwork easy. Liz and the…read moreStark professionals made sure the day of the funeral everyone was comfortable and went smoothly. It was exactly as we and our loved one wanted it to be. Highly recommended.

Stark Funeral Professionals provided a level of compassion, respect, and professionalism that I…read moredidn't think was possible in such a difficult time. I contacted them with uncertainty and emotional exhaustion, and from the very first conversation, Mike treated me with care, patience, and understanding. They welcomed us warmly, walked us through everything step by step, explained the timing, helped us select urns, and finalized everything smoothly in just one visit. Mike even went above and beyond by offering to cover the cost of transferring my father's remains--an act of generosity and kindness I will never forget. I can't express enough how grateful I am for their empathy and grace. In a time of grief, they were a true source of comfort.

Our family experienced an unexpected tragedy. Phillips was extremely kind, compassionate, and…read morehelpful. They did not pressure us or try to over sell services. They were helpful, compassionate and communicative. Losing a loved one unexpectedly is a deeply emotional and painful experience. We are incredibly appreciative to Phillip's for their engagement with us as a family and their care of our loved one after tragedy struck.

Unfortunately used them twice. No issues. Very helpful. They take care 100% of everything.read more

After a friend suggested a cemetery lantern tour as a fun fall activity, I was able to add Highland…read moreCemetery as a new local gem that I had uncovered. Located in a hilly area that overlooks Ypsi's downtown, it is a peaceful, park like setting with rolling hills, and is just spectacular in the fall. After the nighttime lantern tour, we decided to come back during the day to see the place a little better. We could not have picked a more gorgeous day to see the fall colors against the blue sky, and we were able to see many of the thoughtful and beautiful monuments that were left to family members and loved ones as we meandered through the walkways. Rich with local history (which we learned about on the lantern tour, and could appreciate even more so in the daytime), we saw others enjoying the setting as well, as more than a few power walkers passed us on our afternoon stroll. Whether you visit for the nighttime tour, or just want to take a closer glimpse at an Ypsi local gem, Highland Cemetery is a place that you just might add to your list of local favorites as well!

I just had to leave a positive review after a very helpful experience with the staff at Highland. I…read morewas driving in from out of state and wanted to pay my respects to actress Una Merkel. There weren't any maps or coordinates to her grave site that were readily available, so I called the office. Though I would be arriving after the office closed, the staff printed up thorough maps and information to help guide me to her resting place. I got three maps from them and a list of the family members from her family who were buried there. What could have been like searching for a needle in a haystack was an absolute breeze, thanks to their help. They left the information in a little envelope taped to the door with my name on it. So easy to work with. I also want to add that the grounds are just beautiful. You can tell that this peaceful place has quite the history. If I had more time there, I would definitely have taken a nice walk through the grounds. Such a lovely and calming place.