Just had our hardwood floors refinished and very happy with the job and the customer service. They…read moredid an extra buff and coat when the first attempts weren't up to their standards

We hired Jeff Dean Hardwood Flooring to refinish approximately 630 sq ft of our main floor hardwood…read moreflooring. When we met Jeff Dean and his crew at our home on Monday, July 16, 2018, at approximately 8:00 a.m., we had our house prepared. We moved all furniture, moved the refrigerator out, removed all wall hangings, removed all window treatments, removed the toilet in the powder room, and turned the shutoff valve to the "off" position so water wouldn't flow. All this work was completed the night before, as we had to pack up our family of 6, including small children, to leave for the week as soon as Jeff's crew arrived and we completed the pre-job walk-through with Jeff and his employees. We confirmed the area of work (entry hall, powder room, hall connecting to kitchen including coat closet, kitchen, dining room - all continuous hardwood flooring). We showed him and his crew that we removed the toilet from the first floor half bath the night before, and which upstairs restroom his crew could use if necessary while at our house. His crew sanded a spot in the dining room so that we could approve our stain choice. Once that was done, we left the house in his "capable" hands, and headed out of town, fully expecting to come home to beautifully refinished floors 5 days later. The next morning, as we were heading out for the day, we got a call from Jeff that "we have a problem." Oh boy did we have a problem. Our modest hardwood refinishing job turned into an absolute nightmare, which nearly 4 months later, we are still living through and fixing the damage we incurred. Somehow, while the only folks who had access to our house were Jeff and his crew, the water turn-on for the (removed) toilet got turned on. It appears it was knocked and turned on Monday, and not turned off until the crew arrived at the house on Tuesday. Jeff called to tell us this happened, and gave us a few different accounts. First he said there was a "constant stream" that caused the flooding. Then later he changed that to a "slow leak" (that caused major flooding within 24 hours(?)). Regardless of the story he used, he made sure to tell us it was not his fault, and the water had been flowing from before we left town. We find it odd that this water damage, enough to cause warped boards in the bathroom, hall and coat closet, that dripped down through the floor, into the HVAC duct system to the finished basement, causing a flood severe enough to ruin the flooring, drywall, and personal belongings, was a "slight drip" that wasn't noticed while his crew sanded that very same floor. We are no contractors, but numerous (trustworthy!) contractors have confirmed that you simply can't sand wet wood! Jeff Dean maintains, to this day, that the water leak began prior to his arrival, and refuses to accept responsibility. We decided to let Jeff Dean finish the job, as we have 4 children and the idea of us living on "raw" sanded wood until we could get someone else out there sounded like a worse option. We returned in the early evening on the 5th day to see the completed floors. But, we just took a quick glance and headed upstairs as Jeff instructed us to stay off the floors as much as possible until the following day. The next morning we got a chance to inspect the floors, and we realized the amateur job that was done. There were fibers stuck in the stain. There were bubbles all over in the stain. There was stain splattered on the dining room wall. There was a defined color change in the stain about a foot off of all perimeters, where they didn't correctly buff and blend the area where the different sanding machines meet. There was a large dent in our dishwasher (that will cost us over $600 to repair). There was a patched hole in the bathroom wall where Jeff "fell" into the bathroom with enough force to push the door handle into the wall behind it. Yes, he repaired it...but now we have to pay to have the bathroom repainted. There was more and more damage, combined with the flood he claims his team didn't cause. Not only did Jeff Dean Hardwood Flooring do a horrendous job (really, he should be quite embarrassed by the shoddy craftsmanship of his crew, but isn't; he claims it was a "quality job"), his company has cost us tens of thousands of dollars in repairs. Additionally, we had to hire another company to re-do his "quality job." And the loss of use of the majority of our home for 4 months, which anyone can imagine that with four young children, was a major disruption to our lives. As we had other companies come in to quote re-doing the refinishing job, they all (4 of them) commented immediately on the poor job, the errors, and told us what was done incorrectly. We lived a nightmare because of Jeff Dean's crew, and would have felt very differently if Jeff had assumed any responsibility for the disaster that occurred while he and his crew were the only ones with access to our home.

We replaced our flooring back in Oct. 2023 with LVT. Aimee was extremely helpful in guiding my…read morewife and I in choosing the best flooring for our needs. Her husband and the install crew were fantastic removing our old carpeting and ceramic tile and placing the new flooring. Completely excellent workmanship and would not hesitate using them in the future.

Couldn't ask for a better carpeting job. The crew showed up on time, they were friendly and…read moreprofessional. and the carpet looks amazing! The crew cleaned up thoroughly after laying the carpet. My wife and I will use VFRC for all our flooring needs.

Main Line ripped out the original oak hardwood flooring plus a tiled entry and replaced it with…read morebeautiful maple hardwood throughout the entire 1st floor including our kitchen.

Mainline Hardwood removed old flooring, tile, and carpeting and replaced with carpet and hardwood…read morefloors. The place looks amazing. All through the project, the PM kept me up to date on status of work, including any issues. When I requested a change in scope of work, the PM was very quick to review and how it would impact the project cost. The PM has been very conscientious in making sure that project delays were minimal, work meets high quality standards and quickly addressing any inquiries. I was very pleased with the timeframe of project completion and overall cost. The team did a great job in removing debris. This allowed the painters to work and keep the work area free of excess clutter. Great job - thank you!!  I will most certainly use them again.

Sam and his team were very professional and communicative. This job proved to be more of a…read morechallenge than any of us anticipated, but the team communicated well, handled all complications, and were professional throughout.

Sam and his team helped us renovate a pool room into a music studio. They painted, installed…read morechandeliers and recessed lighting, and removed cabinetry. Sam called every day to check in on our satisfaction with that day's work and was passionate about ensuring everything aligned with our vision. His contractor Eric was very friendly, knowledgeable, and did great work. We love the result!

We had an outstanding experience with Where There's a Will, God Builds. They completely transformed…read moreour home, including a full kitchen remodel, beautiful new tile flooring, updated fixtures, custom cabinetry, and a complete redesign of our closet using cedar and other high-end materials. The workmanship was exceptional, with incredible attention to detail and quality throughout every phase of the project. They were always reliable, showed up when promised, communicated clearly, and took great pride in their work. What impressed us just as much was their fair and honest pricing. The value we received far exceeded our expectations. If you're looking for a contractor who is dependable, highly skilled, and committed to delivering outstanding results, I highly recommend Where There's a Will, God Builds. We couldn't be happier with the finished projects and would gladly hire them again.

I feel bad writing this review because I really liked the guy but I am hoping to save people from…read morewhat we went through. Don was polite, and prompt with responses. Did the work when he said he would. Price was fair. The problem was with the quality. We had to pay someone to completely re -do all of his work. Tile wasn't grouted. And whatever was used completely crumbled. Didn't finish tile behind toilet. There was a huge crack in a very visible tile. Toilet was never sealed and sink wasn't screwed into the wall. We did not call him back about the problems. Perhaps he would have fixed things or given us a refund but we wanted to just move on from this bad experience and take the loss.

Outstanding work! On time great communication the whole way through the job. Quality work at…read morereasonable price. I will absolutely be using Don again. Get in touch with him for any of your home repair, installation or improvement projects.

Zach is professional, prompt and polite. I needed 2 rooms to have my carpets re-stretched. After…read moremy initial request, he responded promptly (that day) and asked for pictures of the rooms that needed fixing. After reviewing the pictures, he gave me a quote. On the repair date, he showed up on time (he gave me a one hour window of arrival) and was wearing a mask and was very polite. He and his assistant re-stretched our carpets professionally and were done quickly. My wife saw the carpets and she loved that it looked good as new. So if you need your carpet fixed, call Zach and he'll do a great job for you!

My husband & I were ready to replace five rooms of our builder installed carpet that was all…read morebuckled. My husband found Zach's ad & we got a quote to re-stretch our carpet. He was friendly, honest & did an awesome job! Our 8 year old carpets are like new without the cost of replacing our flooring! We have recommended him to our neighbors! Thanks again!

Start to finish great job. We just needed some patching done with drywall leading to the 3rd floor…read more Nick was super efficient in all areas- he got back to me promptly and set up and appt to take a look and give me an estimate. He offered choices as well which was nice- he gave me an estimate that night and offered options for payment as well. Project was set up with ease. He communicated well and was done and on his way. SUPPORT LOCAL- thanks again Nick!