FYI Just be cautious of which doctor you see here as some are quacks and some aren't. Some conspiracy theories happening with one newer male doctor in particular, who has mismanaged care for loved ones. The office manager of this clinic is excellent. Other staff here do not like to answer the phone despite them being either less busy or not as I have personally witnessed in office and heard phones, ringing, but staff not answering calls. Although at times this office can be quite busy. Frustrating when trying to reach office several times over the course of a week. read more

I would sum up my experience with this practice over the last 5 years as completely unprofessional. The only thing that keeps me here is the scarcity of family physicians. In the past five years with this practice I have experienced -being sent to specialists without my medical information being sent to them therefore making my appointment useless as the specialist only knew my name. -being sent to a specialist that was confused about my appearance there as their practice was not in the part of the body that was experiencing the issue -being sent to a specialist but booked for the wrong procedure despite detailed instructions on what was desired and clarification or the Physician's understanding before booking -every in person appointment being 1-1 1/2 hours past the appointment time with appointments lasting roughly 3 minutes -on every occasion testing was done results were not conveyed to me without myself calling them to find out. Regardless of whether the results should have led to medication and health procedures. -phone appointments being avoided by the practitioner by calling a minimum of 30minutes past the appointment time and if that single call is missed requiring the call to be rescheduled for a later date. If you have any other options avoid the frustration. read more

I have spent 3 time over 30 minutes for someone to answer my call today. Then I tried a gain and almost an hour after dialing someone finally picks up the phone to tell me that my doctor, who works for that clinic is fully booked today and then gone for three weeks and there is no other way for another doctor to see me. I was in a head-on accident and my left hand is completely swollen, has been for 2 days and after I explained that all I got was "sorry". read more

They forgot to email my blood work requisition to Life-Lab There were also supposed to mail me information about a specialist who is supposed to call me they forgot that also customer service is zero the front desk girls are so rude and snippy read more

5 stars Dr. Ableman has been my Doctor for about 30 years. He delivered both my children. Always takes the time to make sure me and my family are in good health. Thank you. Willi Isaak read more

Few of their doctors are really nice, but the front staff need work. I would consider one of them very arrogant.

The staff at Foothills Medical Clinic have always been really friendly and helpful. Dr. Heer, our family doctor, is fantastic. He's very professional and knowledgable, but also very kind and patient. Whenever he's referred us to a specialist, we've gotten in pretty quickly thanks to him and Michelle who books the referrals. read more

The receptionist is the rudest, angriest and most unprofessional person that I have ever dealt with. She yelled at my daughter and myself Who wants to go to a clinic where they are treated so poorly. Do not set foot in that place, they should hire staff that actually deserve a job working with the public as this girl does not. read more

My girlfriend went into the clinic to get a second opinion, as a previous clinic had not given her a call back. When she went in and described what she was there for, the receptionist assumed it was a good idea to yell that out to a doctor in front of all the other patients waiting. This place has no consideration for their patients or their privacy, avoid them at all. read more

Upsetting. Showed up at 630 on a Wednesday night to an empty waiting room. Filled out paperwork for a first time walk in patient. After sitting for a few minutes another patient came in for an appt. I waited a few more minutes. The MOA asked me if my visit was work related and when I answered YES, then asked me if I had a family doctor (weird- as I wrote down who she is on the form) she then had to speak with the doctor. She came back saying he didn't have time for me. They close at 9 pm and there was ONE other patient. So upsetting to be turned away when I really needed to be checked out right away. No fault of the MOA as she was simply the messenger. But definitely not a place for someone anxiously waiting to see a doctor, and experiencing concussion-like symptoms read more

I had been searching for close to three years for a family doctor in the Tri-Cities area with no luck. I stumbled upon Foothills Medical Clinic when they first opened and I was lucky enough to be accepted as one of Doctor Ableman's new patients. I couldn't be any happier with him! Doctor Ableman has the ability to get through your appointment very quickly while still making you feel like he is listening, and that you are important to him. He never tries to put you on medication unless it is absolutely needed, and he will go over your situation and treatment in depth to make sure you understand it completely. There is one unfortunate downside to this facility. The female doctor on staff ,Doctor Natalia Konovalova, is horrible to say the least. I've had to see her on three occasions when I was just popping into the clinic, and I had the same experience with her each time. She is rude, abrupt, shows zero interest in your issue, and shuts down your concerns completely. She made multiple personally ignorant remarks on more than one occasion, and she refuses to even discuss the option of a second issue little own treat it. I have heard from four other patients that they also had this same experience. She is so well known for her rude behavior that even the technician at the lab taking my blood after my appointment knew exactly what I was talking about when I expressed my shock after the first experience. I still highly recommend this clinic. The staff are very friendly and it is extremely clean. It is a great addition to the Coquitlam area. read more

Dr. Ableman is my physician, and he is very personable and thorough. The girls at the front desk are also very friendly. However, I get very frustrated trying to change an appointment. Often, the website has a technical problem not allowing a change. Consequently, I am required to call the clinic which has left me on hold for an agent sometimes over twenty minutes. I feel this delay in a doctor's office is not professional and could cause anxiety for patients. I appreciate the front desk staff are very busy handling patients. However, keeping someone on hold for over twenty minutes to change an appointment is very frustrating. read more

Had a terrible experience with IUD removal. Was told it's a basic procedure but upon removal it folded in half and became stuck in my cervix opening. After minutes of painful pulling I was told I'd have to go see a specialist and that it may take up to a week. I was sent on my way in severe pain without any form of pain management and was told I would hopefully be contacted sometime in the following week. Not impressed that I wasn't warned of this on the consent form before the removal procedure started and that I wasn't even asked if I needed any pain management. Will NOT be returning. This is also after being dropped on hold four times in two days while trying to make the appointment. Spent a total of 40+ mins trying to even make an appointment to begin with. read more

Very friendly receptionists, but the doctor could really put a smile on his face. He seemed miserable and could've been friendlier while talking to me. read more

Doctors is very professional ! The front desk girls are very friendly! Very clean well maintained environment!

Not sure, where such negativity towards new Dr. Natalia Konovalova is coming from. She has been treating my parents for last half year and we, all, are quite happy. She is a gem. Very proactive doctor... All test are done and taken care of. Regarding a second issue, it should not even be referenced here, it is a new policy for all doctors and they have to follow it. read more

I have called this place at the beginning of each month trying to request to have a family doctor. Both times they told me it's full and I have to wait until next month. Because of this, I can't make appointments. Since I work downtown, I have to run home to try to make the walk ins which they normally stop taking at 6:30 because they only have 1 doctor on staff and they "overbook". Every time I get there at 6-6:30, they won't even accept me. I just wish there was some way they could accommodate me.. Even setting an appointment up for me but they just can't. I can't just keep trying to come back to a place that keeps turning me away. It's such a waste of time. I feel disappointed... read more

Not a place for walk-in patients unless you're prepared to wait for at least 2-3 hours even when there's only 2 patients waiting before you.

I have had 3 appointments so far in this clinic. Each time, I waited over 45 minutes past my appointment time for Dr. Konovalova. There was no acknowledgement for the wait time-they are obviously overbooking patients. I was with the doctor for less than 10 minutes. Each time that I was with Dr. Konovalova she did not ask much about my background history and diagnosed with very little information. When I went to a naturopath she was shocked that Dr.K told me to eat less after my blood work indicated a higher cholesterol score, as there are so many reasons that it could be attributed to that we did not even discuss. read more

Doctor Natalia Konovalova is very impatient. She is always in a hurry even nobody is in the waiting room. She seems not interested to know her patient at all. I visited her four times, each time she spent less than 5 mins in the room. The worst family Doctor I met so far. read more