The sales associates at this location are very nice and helpful, but the manager is awful. I came…read morein to return a hat I had purchased at the Downers Grove location. This woman gave me such a hard time, telling me I should exchange this for something else, they have so many new things, etc. I kept telling her no thank you, I'm not interested. So, she started to show me scarves and a purse that she thought would look great on me, again, I said no, thank you. This went on for like 10-15 minutes. Then finally, as she was processing my return, she said I have to give her my phone number, email and address in order to finalize the return. I said no, you don't need that information. Then she smirks at me and says, I'm sorry, but we won't be able to do the return then. Really? You need all of this information to make a return? I called another location (Oak Brook) and asked if the above "policy" about returns was valid. She said absolutely not. We only ask that if you want to be on our mailing list (for catalogs) and receive special offers through your email.

VIP service! I've…read morenever been taken care of this way, not even nordstroms. They were the sweetest staff members and miracle workers. I was in dire need for an evening dress for a special occasion, with absolutely no time to shop. It was near closing time and I desperately called and asked what time they were closing, if I could make it in.....they quickly answered and said "come on in, we'll get some dresses ready for you, what size are you?" I was working out across the street and made it 10 min before close...it was the only opportunity to try on a dress. I showed up and these ladies had 8 dresses, with shawls, shoes and accessories waiting for me in the dressing room. Amazing service in such short notice. They never made me feel rushed and it was their mission to make me feel comfortable with what I was trying on. Such great service! I felt like a million bucks!

I haven't always had the best experiences at this location or any for that matter. I prefer to shop…read morewith them online but after this visit, I may consider coming in to shop a bit more. The associate who took care of me, Shanene, was a breath of fresh air. She was kind, patient and helpful and had a really great personality. In today's world, (good)service is pretty much dead so when I am on the receiving end of good customer service, I just have to acknowledge it. I hope that Shanene is a regular here.

I came on a Monday evening. The place is relatively empty. I usually have issues finding things my…read moresize (small). I came in here looking for a bathing suit and they were placed on different areas with no special label that they are clearance items. It was a surprise for me since the item was labeled $14 and was no more than $9 after taxes. I looked for a black bathing suit top.

I spend a lot of money in this store. Today would be my last day. The young lady working there was…read moreutterly disrespectful and the audacity of her aunt to be in the store assisting her with being nasty. I asked the young lady was she okay because she was very rude with her response and the aunt jumped in and asked me was it a problem I hate saying this, but our neighborhood stores are NOT worthy or appreciative of our business. I'll never be back here again.

My daughter was in dire need of new sneakers and while on the hunt we stumbled upon Snipes in…read moreStoney Island Plaza. The store was clean, organized and the staff on duty that day, Jasmine was very patient with my preteen while she was trying to find the perfect shoe. Jasmine was superb on educating her on proper sizing and in store sale promotions. I couldn't help but notice how well organized and clean the store was. The customer in front of me even pulled the store manager on duty to the side to give her the compliment while shopping. We left extremely satisfied and hope to return soon to shop for more pairs

The young lady was so friendly and also overheard my baby saying she had to use the restroom and…read morepromptly let us in. She also let me know that they didn't have a boot that I wanted in stock so gave me options on how to get what I needed.

Very HAPPY with my viste here & Nice service!They GREET you ask u questions,They also tell you…read moreabout the sales they got going on .Very friendly atmosphere!BOUGHT lot of CLOTHING for my baby boy.Nice store They made my day!

I love the store variety, they greet you when you enter, the socks to try on shoes more visible…read morenow. What I do not like is being asked my phone number in front of others at the counter so I refused. It is about as bad as when you go to a pharmacy and they ask date of birth etc. Figure out a better system like reward key tags or have a person key it in like Walgreens.. Protect your customers privacy.... You never know who is in line listening and it is no ones business! The sales person gave me a piece of paper to write it on. But not so pleasant at my request.

Happy to review this location for Shoe Carnival! First and foremost, EXCELLENT customer service is…read morea MUST for me. This is what I get every time I shop this location. Delores ALWAYS goes above and beyond to make sure my only born son gets the right shoe. Because kids grow overnight (literally), she or her very professional staff measures the Kiddo every visit! In summary, I highly recommend Shoe Carnival of Evergreen Park, IL.

I went to look for a gift for my Aunt, and was pleasantly surprised when I walked into the store…read more The fashions were giving fashion! Everything was well organized. I was greeted by Taylor and she was friendly and professional. She provided me the details regarding a great sale and everything was going well until wait for it................It was a humid day, and I stopped at Panera and got a large refreshing 1/2 & 1/2 green tea & lemonade. After a couple of minutes, I had to go to the ladies room and was advised in an abrupt manner that they did not have public restroom, but I could go next door to another store. Okay maybe it's just me but I find that tacky. You are a store, that has women coming to try on clothing, and you don't offer basic accommodations? Then worst you direct a customer to another store what happened to "Give the lady what she wants shopping concept" in this case "Give the Lady a Restroom" to deliver comfort, and a Great Customer Experience. When I returned from next door, the cashier Sofia was kind, super polite, apologetic and friendly but I do have to say the demeanor of the others were not as welcoming as before they sent me next door to the restroom. The only thing I advised them was that I did not think that was right, and after going next door, I will not be trying on the other item. You cannot tell me the 3 of them are going to Walmart or the store next door to use the facilities. Especially when the store next door just opened in March. This is only my second time visiting and I have lived in the Community for over 12 years. The store has nice things so I would visit again, but I just did not like the overall experience that is the reason for the two stars.

Love the brand in general! This store was very neat and tidy. The staff was friendly without being…read moreannoying. They checked for sizes at different stores for pieces that had but not in the size I needed. Easy to find being close to WalMart.

Love It because not only because they FnaF Item There service is good and not that awful. The value…read moreon FnaF plush's are good. I expected the value on plush's like $20. They A good selection on FnaF.

I have shopped at the Joliet store and Orland Park store the past couple of years. The Manager Max…read moreis the best part of the Hot Topic experience because he managed both locations and he always is so helpful. A business is only as strong as it's customer service and Max is friendly, professional and knowledgeable about the items. I love the t shirt's, crazy nerdy items and the prices. Great location and good mall with lots of great shops. Visit Max and have fun.

DO NOT shop here. They are overpriced and will scam you out your money. Very untrustworthy. If I…read morecould give them zero stars I would. Paris Perfume is better and will give you better prices

My husband loves good smelling colognes so we decided to stop in. We got amazing customer service…read moreand he decided on multiple colognes to purchase. I'm glad we came here while in Chicago Ridge Mall because my husband left a happy man, and that is worth the time spent in any store I have no interest in. If you love perfume, cologne, or body spray this store is a must stop.