I bought deli roast beef for subs a couple of weeks ago. It was 3 weeks til the expiry date so it should have been fine. Much to my surprise, when I opened it to make roast beef subs that evening, the meat was slimy! It was disgusting and had obviously been 'left out' at some point and started to rot. Needless to say, no subs were had!
Today, I returned to Food Basics to return it for a refund. After a little rigmarole, a 12 year old 'manager' checked with his supervisor, came back and told me that they they couldn't refund me. Apparently their policy is if it's beyond 14 days from the time you bought the stuff, they can't refund you because they can't put it back on the counter and try to sell it to some other sucker! (They couldn't have put it back out anyway because it was disgusting, slimy and rotting!)
I couldn't eat any of it, and it was $11 worth of roast beef!
I've been a good and frequent customer at FoodBasics on Highland Rd. in Kitchener for years. Apparently that means nothing there. I won't be returning any time soon if this is how they choose to treat their loyal customers! read more