RACIST COMPANY! Not even worth 1 star. Horrible and disappointing experience. The ~1 hour boat tour that was $25/pp, was advertised in English. We bought the tickets from someone who spoke to us in English. So fair for us to expect the tour to also be in English, right? Walter, the boat captain, knew we didn't understand Spanish as he gave the safety instructions in Spanish and then in English for my party of 4, which included my 2yr old toddler. However, when the tour started, Jim, the tour guide, was only speaking in Spanish. When I KINDLY went to the captain and tour guide and asked if they were going to speak in English too, they looked at each other and gave a little "is she serious?" laugh. Then the captain, Walter, shrugged and pointed to Jim, the tour guide, as if it was his call. The tour guide, never looking me in the eyes, didn't say anything to me but said something in Spanish to Walter, who then said "ok." It was very obvious Jim, the tour guide, did not want to give the English translation of the tour. The whole time that he spoke, his back was turned against us, as we sat in the back of the boat where the covering was (as we had a toddler with us). Not one time did he position himself so we could hear him. I repeat, the tour guide's back was turned against us the entire time. Then he would say a bunch of sentences in Spanish and when it was time for the English translation, he would say 1-2 sentences. After ~20 minutes, the Captain, Walter, finally came to us and tried to apologize. If there was no foul play, the Captain wouldn't have come to apologize to us and say " I understand why you're upset." There is no excuse for this type of behavior. We spent $100 to be treated unequally and disrespectfully.
When we got off the boat, we went to a man who we were told, by other staff of the company, was the owner to tell him about the awful experience. The man totally disregarded my husband and said he's only the owner's brother and there was nothing he could do about it. They all completely dismissed our experience as if we were NOTHING and we couldn't do anything about it. They just looked at us. We had NO Help out there! They took out $100 and mistreated us and there was nothing we could do about it, and they knew it.
This was the WORST experience in La Parguera. This company is racist towards black people! I don't normally give reviews, but this was such a horrible and degrading experience that I must warn others. DO NOT SPEND YOUR MONEY HERE, especially if you are a non-Spanish speaking person of color. They will gladly take your money and metaphorically, spit in your face.
Wish I could attach the video so you can get a real look at our experience, but I could only attach photos. read more