AVOID AVOID AVOID!!! I had used Focus Removals Yorkshire before with no issues therefore, when I needed another move doing I obviously went back there. Everything was booked and paid for and even had an email the day before the move to clarify what time the boys were going to be there. On the morning of the move I received a call from Danny first of all saying he didn't have enough men to do the move, then he said he had only one man and will be there to do the move by 12.30pm. I rang Danny at 12.15 to clarify the driver was on his way, he said 'no he won't be able to get to me until 2.30pm'. I wasn't too impressed as the day was getting and in the last move (with exactly the same items) we were done by then. I rang up at 2.30pm as the driver still hadn't arrived only for Danny to tell me the driver's van was being held in a compound and had been all day. I asked Danny if we could arrange a refund as they hadn't turned up and he he said he couldn't give me the money as he didn't have any in his business account. I told him I would like my money back and he said he would have to give it to me from his personal bank account and it would have to be paid back in stages but would be within a fortnight. He said he was waiting to be paid for 'another job' before he had any money. A fortnight had gone by, no sign of any refund. I rang Danny again and he said he couldn't give me my refund as he had no money and had to put his vans up for auction. I explained once he had sold his vans I wanted my money back. He laughed and said that I didn't understand that the money he was getting from the vans was being used to pay off other loans he had. Absolutely disgusting service. I tried to phone customer services-no such thing as it just puts you through to the Teeside depot who did start off helpful saying they would email and phone Danny, but then once they received no response from him they said it was nothing to do with them and I'd just have to wait for him to get in touch with me to sort. This all started in June, we are now in September and still nothing from Danny. Can't stress enough how appalling and heartbreaking this has been for me and my son. read more

I had never used a removal company before so I had to research and focus Removal was mentioned a few times so I looked them up and what their services provided. I thought the price for the initial removal was so reasonable and any disassembly and reassemble was only done if really needed. Danny who sorted my removal was very helpful and friendly and gave good advice because of it being my first move. The move was done efficiently and with no damage. Good company xxx keep going Danny! read more