I've been banking with OUB for almost 10 years now, and I have nothing but positive things to say…read moreabout the entire banking experience. Their customer service is top notch. The employees are all super nice, and they go above and beyond to help their customers. They always make me feel very welcome.

A wonderful staff helps me with all of my banking needs, especially Mary C. She handles all of my…read morequestions (and I have plenty) with kindness and dedication.

Regions as a whole is terrible, will not fix mistakes they made and blame the customer. They could…read morecare less if you need help or not, draft fees are terrible, go to your "local" bank who cares about you.

Employees are rude and incompetent. Terrible over draft fees and check deposit holds for 10 plus…read moredays

Al helped my son open up his checking and savings account. He couldn't have been more helpful,…read moreinformative, and kind. I sat back and was there for my son if he had any questions, but I let him take charge of his first account without mom being attached. It was one of his first steps of becoming more independent as I'm about to leave him to begin his new journey as a college student. I highly recommend using Al to help with any banking needs. He said he doesn't normally work at this banking location, but I wasn't familiar with the location he mentioned since I'm not from here.

CAVEAT EMPTOR!!! I…read morehave been banking for over 50 years (4+ as a "premier/preferred customer of this bank) and have lived through many changes in fees and usability. I have never felt it needful of an expression of sheer exasperation and utter disgust for a bank before. So this is a first. I have recently been experiencing added fees of various types to my mortgage, checking, savings, mobile, credit and debit accounts. Have been being increasingly "nickel and dimed and dollared" to the point of closing and removing their account behavior from my life. While I know this is a Herculean task, someone needs to make sure others seek out better alternatives for a more accommodating and friendly banker. To wit, it takes 3 or 4 or more transfers to get to a human "customer service" person who could understand what was needed. After several lengthily holds for consulting their computers and supervisors (often several layers of which which is part of why they have to nickel and dime us and why the service is so poor), I reach someone who is remarkably without a care or desire to serve or ability to provide any help. If they do try to help, it is inevitable that there is "nothing they or their supervisor can do about it." Voting with our feet (AND DOLLARS) is our only option. Citibank, Capital One, Wells Fargo, Chase, Chime and Robinhood are excellent alternatives but be careful as they charge for moving your own money around also. Blessed luck to you.