This is my favorite clothing store. I've been shopping for SS clothes online for years, so when…read morethey opened an actual shop in Charlotte, I was thrilled! I'm in here so often, several of the wonderful ladies who work here know me by name. They're all so helpful and fun--you can really tell they love what they do.

Absolutely amazing experience all around! Susan and her team Jason and Dominick were awesome…read more I stopped in yesterday looking for some polos. I first met Jason who was friendly and incredibly knowledgeable about their full product line. He walked me through the fit, fabric type, and outfit suggestions for each of their polo lines. We looked at shoes as well and he helped me find the perfect driver in terms of style, feel, and quality. His product knowledge was super high which made for a great buying experience. Toward the register I spoke to Susan and Dominick where they went above and beyond to find the last pair of a particular croakies design I had been looking for. As we were speaking they found out I am a UGA fan and they gave me a Georgia coozie with their Athens and National Championship designs. This was not a simple visit, it was an experience. And retail experiences like these are incredibly rare these days. THANK YOU Susan, Jason, and Dominick for making my day and connecting me with some great new additions to my wardrobe.

Shop with caution. Their refund policy is the strictest in the industry. Tags must be still on…read moreregardless of whether you have receipt. Store manager Andrew had the opportunity to override the policy but chose not to. Awful customer service. I will not return.

My husband needs a new suit for upcoming wedding. We walked in around 5:30pm on Monday night. One…read moresalesperson was helping someone. Without glancing up she said someone would help us. We both said thank you and started walking around. After about 5 minutes another customer came in and was helped immediately. He was just picking up something so it was quick. That sales person never looked at me. Another salesman walked in and said hello. Next thing I know he was straightening shirts. At this point my husband is fed up and ready to go. As we are leaving, we hear- have a good night. We would have had a good night if we could have purchased a suit!!!! Went to a different place ( MW are the initials) Greeted right away. Got fitted and purchased a suit, shirt and shoes. Spent $800 in 30 minutes!! Hope Joseph works on commissions. Never going back.

Probably the worst customer service I've ever experienced. The lady who we asked for help gave…read morezero effort to helping us. She seemed inconvenienced by our being in the store. The customer number we were given didn't work in their system and she made no effort to help in an another way. She was rude, lazy and disrespectful. I won't be back.

Tai has been a huge help getting me set up with foot support. Customer service has been great! Even…read moreas Tai was assisting me, she took the time to greet the customer walking in. If you need support come here!

The service was top notch. The sales rep took her time to explain and recommend a solution that was…read moresuch an amazing help!!

Melania provided great customer service, she was very pleasant. Upon entering the store she greeted…read moreme and helped me try on different glasses.

Part 1 Review as I have not gotten my stuff back yet. But, the service is fantastic. I dealt with…read moreCarole and she is awesome. I brought in my own stuff to be embroidered. However, they have quite a bit to offer themselves. Stay tuned for Part 2!

If you're a person of color, don't even bother with this business. I've been twice and both times…read morebefore I could even finish my sentence, I was being told "we can't do that." On simple jobs any embroidery shop should be able to do. It was made clear by the tone, energy and interaction, they just didn't want my business. It's a shame we still have to deal with this in 2026.

Marmi is a speciality shoe store located in the main corridor of South Park mall. The shoes are a…read morehigher price point but are of great quality. I've been in the store several times but have never purchased anything. A lot of the shoes styles they offer are for a very particular type of clientele. I have found a few styles I like but they didn't have my size available when they went on sale. One cool thing is they have a wide range of sizes and narrows and wides. The staff is always very friendly and helpful.

We had a great experience on Friday night with probably the newest employee at Marmi. She told us…read moreshe had been there since April but this was our first time meeting her. My mother has a very hard time finding narrow shoes to fit her feet but at Marmi we always find the perfect pair or two! The associate didn't hurry us at all even though we were in close to closing time. Mama told her what she was interested in and she went to the back and grabbed several pairs for her to try. We ended up leaving with 3 pair, 2 for Mama and one for myself! We highly recommend Marmi for nice, quality shoes and look forward to our next time there!

I have always worn Brooks Brothers shirts and sweaters for years. Today I checked on sweaters and…read moreshirt styles at this store. The employee behind the register greeted me even with customers waiting to be checked out. N9 sweaters caught me eye but I did pick up 2 different styles of buttoned shirts. The same employee did approach me and asked if I needed additional assistance. I gave him the shirts and asked to be rung up on these items which he took care of quickly. He checked for my phone number and found my information. He personally took my bag, walked around the counter, and personally gave it to me and thanked me for my business. Great customer service at this location.

I would like to say that Phil at the Concord Outlet store was a great help and very professional in…read morehelping me on a recent shopping experience. Brooks Brothers is one of the best places to shop for top quality men's clothing.-Roger H.